www.QCLCI.comwww.servantleadershipmodels.comEbenerDanR@sau.edu

Day Three: Norming

FeelingsBehaviorsTasks

Meetings to Problem Solve

• Searching for ideas.

• Trying out ideas on each other.

• Listening for understanding.

• Not looking to dispute.

• Short exchanges, no long speeches.

• Seeking solution, not winning or consensus.

Nominal Group Technique

Similar to our method of meeting but with a some major differences. Open and welcome Independent generation of

ideas Record Ideas Discuss ideas Reach a decision Announce results

Start the Process

Select a community problem about which you wish to brainstorm possible solutions.

Open and welcome. State a clear purpose for the

meeting. Benefits statement. Explain the process and

rules.

Generate ideas

Members work as individuals and independent of each other.

Generate ideas without talking to each other.

Write each idea on an index card / Post-it note.

Facilitator does the same.

Record Ideas

Suggest one idea at a time. Rotate to get all ideas. Facilitator summarizes

ideas, lists key words on white board.

No criticism of the ideas. Questions of clarification

only. Rotate to get all ideas. New ideas may be

generated as well.

Discuss ideas

Open discussion on all ideas. Proceed item by item. Clarify, explain and discuss

items. Explore advantages and

disadvantages of each item. Discuss grouping:

Careful not to group too much. No need for a group decision

yet.

Reach a Decision

Create a clear ballot. On white board.

Invite everyone to vote. Number of votes should

cut the list of ideas to number of options you need.

Weighted ballot might work: Give each person 5-4-3-2-1 or 3-2-1 weighted votes.

Announce Results

Publicly announce the results.

Thank members for participating.

May need to hold interim votes to narrow the choices down.

May have a few rounds of NGT.

Can be used to develop timelines, action plans, items for surveys, etc.

Try out the Method in your Team

Select a topic that is interesting to you: driving while distracted, young adults, infant child care, economic development, etc.

Later, you will use NGT to come up with possible solutions to the problem you select.

Use NGT to Select Your Topic

Use NGT to select the topic that you want to discuss – the problem you want to solve.

You can be whatever group you want to be – select an issue within that group’s control.

Select the issue and come back to report that to the full group in 30 minutes.

Assign a facilitator, reporter, recorder and time keeper for this process.

Use NGT to Select Top Five Strategies

Pick up NGT process with your selected topic.

Go through the Five Step Meeting process and NGT to select the best five ways to solve this problem. These are strategies (not action

steps) Come back to the large room

prepared to present what the issue was and what were your top five suggested strategies (in order of priority).

Use NGT with the Large Group

Use Five Step Meeting Process and NGT to select one of the Teams issues.

Use Five Steps and NGT to generate more ideas of ways to solve this problem. Clarify and explain each item. Discuss possible groupings of

certain items. Use NGT to prioritize five top

strategies of the large group. Begin with five top strategies from

the Team that worked that issue

Report Back

Each group assesses their performance

Plus Delta Large group debriefing

Apollo 13

Watch Video of Apollo 13.

Discuss connections to team-building.

Definition of a Team(Katzenbach & Smith)

A team is a small number of people with complimentary skills who are committed to a common purpose,

set of performance goals, and approach for which they hold

themselves mutually accountable.

Stages of Team Development(Tuckman & Jensen)

Forming Storming Norming Performing Adjourning

Team

Mat

urity

Mature(efficient,effective)

Immature(inefficient,ineffective)

Failure

FailureFailure

Stage

From Hellriegel & Slocum (2004). Organization Behavior. Mason, OH: Thompson-Southwestern

Absence ofTrust

Fear ofConflict

Lack ofCommitment

Avoidance ofAccountability

Inattention to

Results

The Five Dysfunctions of Teams (Lencioni)

Status and Ego

Team Activity

Spaghetti and Marshmallows

Discuss connections to team-building.

Report Back

Each group assesses their performance

Plus Delta Large group debriefing

Preparing for Day Four:Exceeding your Clients’

Expectations

Delight your clients. Go above and beyond. Personalize the product

or service. Provide guarantees. Ask for feedback. Keep in touch.

Meet the Client

Report to work sites at 3:00: Family Resources, Inc. Café at Vine Humility of Mary Shelter Diocese of Davenport Hand in Hand

Everyone has lunch at Café at Vine between 11 am and 1 pm.

Thursday: Performing

Start at 8:00 am. at the work site.

Wear work clothes. After meeting the

client, you will have until 4:00 to address the client’s need.

Dan’s cell: 563.505.1825

Day Four: Performing

www.QCLCI.comwww.servantleadershipmodels.comEbenerDanR@sau.edu