QMS/ISO 2000

transcript

Welcome to the VSE version of “Who Wants to be a Millionaire” game, where quality knowledge is wealth.

This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck.

This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key to continue the game.

Press PAGE DOWN for your first question

A flow chart is a quality tool that is best used to:

A) graphically display a process B) Show who works for who

C) Display data trends D) Display Water flow direction

Click on your final answer

A flow chart is a quality toll that is best used to:

A) graphically display a process

A picture is worth a 1,000 words.

What does the acronym ISO stand for?

A) International Standard for Organization B) International Organization for Standardization

C) International Safety Organization D) Internal Standards Organization

What does the acronym ISO stand for?

B) International Organization for Standardization

Now that was a tricky one … watch out.

The ISO 9001:2000 standard includes:

A) 20 elements B) 10 clauses

C) 5 clauses D) 2 Santa clauses

The ISO 9001:2000 standard includes:

C) 5 clauses

QMS stands for:

A) Quality makes Sense B) Quality Manager System

C) Quality Management System D) Quality Measurement System

QMS stands for:

C) Quality Management System

An ISO based QMS provides several advantages. Which of the following is NOT an advantage?

A) Improve the quality system B) To comply with contract requirements

C) Improve documentation D) Guarantee products meet requirements

An ISO based QMS provides several advantages. Which of the following is NOT an advantage?

D) Guarantee products meet requirements

This job is left up to all of us employees to guarantee.

How long is an ISO registration valid for?

A) 1 year B) 2 years

C) 3 years D) 4 years

How long is an ISO registration valid for?

C) 3 years

Unless the company fails to follow procedures … in which case the registration is cancelled immediately

An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar?

A) Quarterly B) Every 6 months

C) Once a year D) Once every 3 years

An ISO 9001 registered company must be periodically audited by its registrar. How often is VSE audited by its registrar?

B) Every 6 months

VSE decided on every 6 months … the minimum requirement is once a year.

Scheduled registrar reviews are referred to as what type of audits?

A) Corporate audit B) System audit

C) Program audit D) Surveillance audit

Scheduled registrar reviews are referred to as what type of audits?

D) Surveillance audit

The two most important activities within the ISO 9001:2000 standard relate to:

A) making money and customer satisfaction

B) customer satisfaction and process improvement

C) passing audits and making money

D) process improvement and gaining more customers

The two most important activities within the ISO 9001:2000 standard relate to:

B) customer satisfaction and process improvement

When does VSE’s current ISO registration expire?

A) Jul 2001 B) Jan 2002

C) Dec 2002 D) July 2003

When does VSE’s current ISO registration expire?

B) Jan 2002

This date is fast approaching … are you ready?

Which of the following phrases is NOT part of the ISO process?

A) Do what you say B) Say what you do

C) Make records like Johnny Cash D) Improve based on results

Which of the following phrases is NOT part of the ISO process?

C) Make records like Johnny Cash

Records are part of the ISO process, but not vinyl ones.

For any Quality Management System to be successful, all company employees should be:

A) qualified at their job positions

B) present at work every day

C) older than 38 D) management experts

For any Quality Management System to be successful, all company employees should be:

A) qualified at their job positions

In a four level documentation system, records of accomplished activities are at what level?

A) 1 B) 2

C) 3 D) 4

In a four level documentation system, records of accomplished activities are at what level?

Show me the OE (objective evidence).

All Quality Management Systems are based on a single high level document. This document is called?

A) Bible B) Quality Manual

C) Employee Manual D) Quality Policy

All Quality Management Systems are based on a single high level document. This document is called?

B) Quality Manual

The new Quality Manual is out. Have you reviewed it yet? Its worth the look.

Internal audits are used to:

A) punish bad employees B) check the effectiveness of the QMS

C) satisfy LRQA D) generate jobs

Internal audits are used to:

B) check the effectiveness of the QMS

Taking appropriate steps to keep a nonconformance from happening in the first place is an example of:

A) corrective action B) audit action

C) preventive action D) employee empowerment

Taking appropriate steps to keep a nonconformance from happening in the first place is an example of:

C) preventive action

Remember … prevention is 9/10ths of the law.

Who is responsible for defining what is a quality product or service?

A) Vendor B) Customer

C) ISO Committee D) Contractor

Who is responsible for defining what is a quality product or service?

B) Customer

Its that same guy that keeps us in business.

ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach?

A) Plan, Do, Check, Act B) Execute, Change, Plan, Fix

C) Fix, Repair, Improve, Plan D) Record, Plan, Fix, Improve

ISO 9001:2000 follows the process approach to providing products. Which of the following phrases best describe the process approach?

A) Plan, Do, Check, Act

A continuous cycle that has no end.

The Ultimate goal of any system of processes (i.e. QMS) is to end up with:

A) Satisfied Customers B) More Money than last week

C) More processes D) More Customers than last week

The Ultimate goal of any system of processes (i.e. QMS) is to end up with:

A) Satisfied Customers

The customers are more important that that bag of money Regis is holding.

At VSE, the Powerway software is mainly used:

A) Because LRQA says so B) Because ISO requires this software

C) As a Document Control System

D) As a Forms only database

At VSE the Powerway software is mainly used:

C) As a Document Control System

The responsibility for improving existing processes is basically assigned to:

A) The Director of Quality B) The President

C) The QMS Management Representative D) Every Employee

The responsibility for improving existing processes is basically assigned to:

D) Every Employee

No one knows better than you how to improve the processes you use.

At VSE the QMS Management Representative position is currently assigned to the:

A) President B) Corporate Secretary

C) Director of Quality D) CEO

At VSE the QMS Management Representative position is currently assigned to the:

C) Director of Quality

The Man. Rep. Is NOT required to be a quality dude … VSE made this decision … not ISO.

The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles?

A) Continual Improvement B) Involvement of People

C) Process Approach D) Guaranteed Products

The ISO 9001:2000 standard contains 8 basic quality management principles. Which one is NOT one of these 8 principles?

D) Guaranteed Products

There are no guarantees in business … each of us doing our best will come damn close.

According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility?

A) Define the policy on quality B) Weed out bad employees

C) Provide the company vision and show

commitment D) Make Improvements

According to clause 5 of the ISO 9001:2000 standard, which is NOT a management responsibility?

B) Weed out bad employees

Chances are you need to weed out and fix the process … not the employee.

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QMS/ISO 2000

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