Welcome to the VSE version of “Who Wants to be a Millionaire” game 2, where quality knowledge is wealth. This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck. This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key or click on an answer to continue the game. Press PAGE DOWN for your first question
Transcript
Welcome to the VSE version of “Who Wants to be a Millionaire” game 2, where quality knowledge is wealth.
This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck.
This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key or click on an answer to continue the game.
Press PAGE DOWN for your first question
VSE’s QMS contains how many core business processes?
A) five B) six
C) Seven D) Eight
Click on your final answer
VSE’s QMS contains how many core business processes?
C) Seven
The number of days in a week.
Which is NOT a VSE core business process?
A) Contract Review B) Verification and Validation
C) Product Delivery D) Inspection and Test
Click on your final answer
Which is NOT a VSE core business process?
D) Inspection and Test.
As a matter of fact, the word “inspection” is never even used in the ISO 9001:2000 standard.
As used by VSE, What does PMT stand for?
A) Process Mapping Tree
B) Process Management System
C) Process Management Technology
D) Project Management Technique
Click on your final answer
As used by VSE, What does PMT stand for?
A) Process Mapping Tree
The PMT shows how all of the processes work together.
In a standard pyramid documentation structure, which of the following is the proper highest to lowest hierarchy?
A) Quality Manual, Work Instruction, Procedure, Record
B) Procedure, Quality Manual, Work Instruction, Record
C) Quality Manual, Procedure, Work Instruction, Record D) Process, Procedure, Work
Instruction, Forms
Click on your final answer
In a standard pyramid documentation structure, which of the following is the proper highest to lowest hierarchy?
C) Quality Manual, Procedure, Work Instruction, Record
The Manual sits at the top and the records form the base.
On average, what is the most common nonconformance found during a standard surveillance audit?
A) Problems with preventive action
B) Problems with processes control
C) Problems with records
D) Problems with documentation control
Click on your final answer
On average, what is the most common nonconformance found during an ISO audit?
D) Problems with documentation control
Always use the most recent version of forms and other QMS documents. Look in Powerway for the latest.
At VSE, Project Planning is documented by which corporate procedure?
A) QMP-105 B) QMP-106
C) CPP-106 D) QMP-135
Click on your final answer
At VSE, Project Planning is documented by which corporate procedure?
B) QMP-106
.. By failing to plan … you are planning to fail.
Departments such as Accounting and Purchasing are “resources” to support the operational Groups. Which corporate procedure addresses resources?
A) QMP-106 B) CPP-105
C) CPP-106 D) QMP-105
Click on your final answer
Departments such as Accounting and Purchasing are “resources” to support the operational Groups. Which corporate procedure addresses resources?
D) QMP-105
Resources are important elements of the overall business process.
Scheduled registrar reviews are referred to as what type of audit?
A) Corporate audit B) System audit
C) Program audit D) Surveillance audit
Click on your final answer
Scheduled registrar reviews are referred to as what type of audit?
D) Surveillance audit
NOTE: All audits are only a snapshot and DO NOT cover every process.
Every surveillance audit several issues MUST be reviewed. Which one is NOT a mandatory issue?
A) Ongoing preventive and corrective actions
B) Inspection of material and product
C) Previous internal audit results
D) process improvement and customer satisfaction
Click on your final answer
Every surveillance audit several issues MUST be reviewed. Which one is NOT a mandatory issue?
B) Inspection of material and product
If the process is designed right and executed right … the quality of the product is controlled.
What is the difference between a form and a record?
A) The spelling B) Forms are thrown away, while records are kept.
C) A record is created when a form is completed.
D) Forms are uncontrolled and records are controlled.
Click on your final answer
What is the difference between a form and a record?
C) A record is created when a form is completed.
Forms are blank templates that when completed, show evidence that a process has taken place.
In order for Quality Objectives to be effective, one characteristic they must have is:?
A) To be Perfect B) To be agreed to by all employees
C) To be Measureable
D) To be approved by LRQA Inc.
Click on your final answer
In order for Quality Objectives to be effective, one characteristic they must have is:?
C) To be Measureable
You can’t achieve a goal, if you can’t measure your progress.
Which of these is NOT a Quality Objective of VSE?
A) Maintain a QMS in accordance with ISO 9001
B) Provide quality products and services on time
C) Provide quality products and services at a fair price
D) Continuously improve the QMS
Click on your final answer
Which of these is NOT a Quality Objective of VSE?
A) Maintain a QMS in accordance with ISO 9001
The QMS is a tool used to accomplish a goal … like improved customer satisfaction.
In a four level documentation system, procedures are at what level?
A) 1 B) 4
C) 3 D) 2
Click on your final answer
In a four level documentation system, procedures are at what level?
D) Level 2
The only document higher than a procedure in a 4 level system is the Quality Manual.
All Quality Management Systems are based on a single high level document. This document is called?
A) The Bible B) Quality Manual
C) Employee Manual
D) Quality Policy
Click on your final answer
All Quality Management Systems are based on a single high level document. This document is called?
B) Quality Manual
The new Quality Manual contains hyperlinks so you can view the referenced document quickly. Also the Quality Manual is laid out in the same format as the PMT for easy reference.
At VSE, Internal audit results are posted:
A) In the lunch room B) On the VSE Quality Corner Intranet site
C) To satisfy an ISO requirement D) On the VSE Internet
site
Click on your final answer
At VSE, Internal audit results are posted:
B) On the VSE Quality Corner Intranet site
Audit results are available to all employees so we can learn from these results and make our QMS better.
Total Corrective Action includes:
A) corrective action and root cause analysis
B) Corrective and preventive actions
C) Corrective action, root cause analysis, and preventive action
D) Root cause analysis and preventive action
Click on your final answer
Total Corrective Action includes:
C) Corrective action, root cause analysis, and preventive action
Fix it … find out why … and then see that it doesn’t happen again.
A new training requirement for the 9001:2000 version is?
A) All employees must be trained auditors
B) Confirm training effectiveness
C) Document all training
D) Must be trained for their job description
Click on your final answer
A new training requirement for the 9001:2000 version is?
B) Confirm training effectiveness
Make sure the training you took … has the desired effects.
Which one of the elements below is NOT part of the PDCA process cycle?
A) Perform B) Check
C) Act D) Do
Click on your final answer
Which one of the elements below is NOT part of the PDCA process cycle?
A) Process
A continuous cycle that has no end.
Plan your work before you start.
Do what you planned.
Check what you did.
Act on any changes required.
Which of the following is NOT a VSE core process as defined by the Process Mapping Tree:?
A) Satisfied Customers B) Contract Review
C) Project Planning D) Verification & Validation
Click on your final answer
Which of the following is NOT a VSE core process as defined by the Process Mapping Tree:?
A) Satisfied Customers
Satisfied customers are the result of a core process being well designed and executed.
At VSE, the Powerway software is used for document control. What clause in the new 2000 standard is document control addressed?
A) Clause 8.2.2 B) Clause 7.4
C) Clause 4.2.3 D) Clause 9.2
Click on your final answer
At VSE, the Powerway software is used for document control. What clause in the new 2000 standard is document control addressed?
C) Clause 4.2.3
Use the right document … at the right time … to do the job right.
The KEY procedure in the entire VSE QMS that every employee should be aware of is:?
A) QMP-106 B) QMP-100
C) QMP-103 D) QMP-K001
Click on your final answer
The KEY procedure in the entire VSE QMS that every employee should be aware of is:?
D) QMP-K001
Kay stands for KEY ... Easy to remember.
At VSE the QMS Management Representative position is currently assigned to the:
A) President B) Corporate Secretary
C) Director of Quality D) CEO
Click on your final answer
At VSE the QMS Management Representative position is currently assigned to the:
C) Director of Quality
The Man. Rep. Is NOT required to be a quality expert … once again, VSE made this decision … not ISO.
Having the proper resources is a key element to performing a successful task. Which ISO clause cites the resource requirements?
A) Clause 3 B) Clause 5
C) Clause 8 D) Clause 6
Click on your final answer
Having the proper resources is a key element to performing a successful task. Which ISO clause cites the resource requirements?
D) Clause 6
Team work will work out to be the key resource in all successful tasks.
Written procedures and work instructions are only 2 methods for knowing HOW to execute a process. What is a third method?
A) Mind Reading B) Utilizing Skills, Education and Training (SET).
C) Looking up reference notes D) Asking Questions
Click on your final answer
Written procedures and work instructions are only 2 methods for knowing HOW to execute a process. What is the third most often used method?
B) Utilizing Skills, Education and Training (SET).
Utilizing SET is a valid response to an auditors question pertaining to HOW you know what to do next in the process (just make sure your SET records are up-to-date … I’ll guarantee the auditor will look at your records.)
