Raising awareness and embedding feedbackRAISING

AWARENESS AND EMBEDDING PATIENTFEEDBACK

ONLINE ENGAGEMENT

• Latest stories widget• Story telling widget• Comments section on surveys• Email signatures• Twitter/Facebook

OFFLINE ENGAGEMENT

• Display feedback (and responses!) in waiting rooms

• Ask staff to discuss with patients• Add Patient Opinion info to all appointment

letters and other correspondence• FT newsletters or press releases• Be creative…

SHARING FEEDBACK ACROSS YOUR ORGANISATION

• Team newsletters• Team meetings• Intranet• Board reports• Alerts• Share out responding

FINALLY…ENLIST HELP

• Front line staff• Local carer groups• Volunteers• Health Watch• Foundation Trust members

THANK YOUSarah.ashurst@patientopinion.org.uk

0114 281 6256