Post on 05-Dec-2014
description
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Customized Communications
Consultation
Copyright 2007 - Reliable Receptionist – All Rights Reserved
Getting started with Reliable Receptionist is Easy as 1-2-3
1. Define—You define the nature of your challenge and specific objectives. We define our capabilities.
2. Demonstrate—You demonstrate any particular services you require. We’ll demonstrate our capabilities and propose a customized solution.
3. Deliver—We work with you to develop a customized screening document, train our staff, and begin answering your calls using our Service2Sales System™.
Define – Your SituationWhat are you trying to accomplish?
About how many inbound calls do you get in a typical day?
How many different people in your company receive calls?
Do you have a need for appointment scheduling?
What other business processes can we help with?
Define – Reliable Receptionist A highly personalized, off-site telephone
reception service.
A dedicated team of 3-4 receptionists trained to function as an extension of your staff.
Calls answered live, callers assisted, FAQ’s answered.
Calls you want privately announced, and seamlessly connected back to you on any phone number.
Customized business services including appointment scheduling, order placement, seminar registrations and more.
Demonstrate – Reliable Receptionist
Your existing phone number… … rings to Reliable Receptioniston a dedicated number we provide.
Demonstrate – Reliable Receptionist
We use a sophisticated Computer-Telephone system to
provide…
A wealth of information about your company
Train us like your own employee
Connections to key people in your company
Call handling
Products and Services
Connecting phone numbers
Demonstrate – Reliable Receptionist
Thank you for calling, how may I assist you?
Demonstrate – Reliable Receptionist
May I have your name, please?
Will he know what this is regarding?
Demonstrate – Reliable Receptionist
One moment, please. I’ll see if he’s available
Demonstrate – Reliable Receptionist
I have Kathy Smith on the phone with a question. Would you like to take the call?
Demonstrate – Reliable Receptionist Kathy, what can I
do for you?
Demonstrate – Reliable Receptionist
I’m sorry, he’s not available right now. Can I offer you his voicemail?
Demonstrate – Reliable Receptionist You can communicate with
our team throughout the day in all the ways you would your own receptionist regarding:
Your schedule Availability Preferred contact number
I’ll be in my office until 11:00. After that forward all calls to my cell.
Demonstrate – How we do it
Service2Sales System™ We can create a customized screening document that outlines the top 5-10 most frequent issues and include specific instructions for the receptionist on how to handle them
Issue Info Action
• Different types of calls that come in
• Issues that come up on the phone
• Provide receptionists with information to give the callers
• Instructions or scripting information they need to gather
• Connect the call
• Schedule an appointment
• Transfer to voicemail
Additional Services
We offer a wide range of customized business services that include
Appointment scheduling Order placement Registering seminars and much more…
What People Are Saying “Reliable Receptionist has played an important role in helping Vasquez, Benisek & Lindgren project a professional image while controlling costs. Your highly professional reception team screens, announces and seamlessly connects our calls to us in real-time for a fraction of the cost of an on-site employee. We consider you valuable members of our team. It was a double bonus to find your service and have you guys so local.” Eric Benisek, Partner – Vasquez, Benisek & Lindgren - Lafayette, CA
“Reliable receptionist has helped us grow our practice significantly while controlling costs. They do a fabulous job assisting our callers and scheduling our appointments. They have provided us with cutting-edge technology that has streamlined our operation and greatly enhanced the professionalism of our office” George Baloyra, DC, Beyond Chiropractic—Walnut Creek, CA
“Since teaming up with Reliable Receptionist one year ago, I can focus on the critical daily tasks without constantly being interrupted with routine or non-applicable calls. Each caller is handled consistently and professionally. Reliable Receptionist has given us the image of being quite organized and much larger than we really are. I highly recommend their services to anyone looking to get back a piece of their day, or have the freedom to leave the office early, go on vacation, or out of town without having to worry that their phones are unattended.”Sharon Hiebing, The Pool Doctor, El Sobrante, CA