Remote moderatedusability testing

• usability/UX specialist at Evozon;

• certified trainer and speaker.

Andreea Popescu

• usability testing

• definition

• methods

• remote moderated usability testing

• definition

• choosing users for this method

• creating scenarios

• tools to use

• creating report

agenda

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usability testing

–INTERACTION-DESIGN.ORG

“Usability testing is the practice of testing how easy a design is to use on a group of

representative users.”

• person moderated

• remote moderated

• unmoderated from the distance

• guerrilla testing

METHODS

usability

usability

useful

satisfying

efficient

effective

accesable

learnable

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remote moderated

–USERTESTING.COM

“A remote moderated usability study is when a moderator provides target users with

activities to complete using a design or interface.”

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• users who are in another city/state/country.

• a moderator can easily answer to participants questions.

• saves money and time (compared with the one moderated in person).

• multiple tests in a minimal amount of time.

PROS

• technical problems that can occur the session testing.

• misunderstanding of the task and the impossibility of being there to show it.

• if you want to see the user’s mimic and body it’s not really easy to observe them.

• users need to install special softwares.

CONS

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5 users to identify almost 85% of usability problems, 15 to identify 99% of them.

screening questions general questions: e.g. where are you from

specific questions: e.g. how frequently do you

• come up with tasks;

• prioritise tasks;

• turn tasks into scenarios;

• sign the agreement to record user’s screen;

• start remote moderated;

• be there for your user, but not help him/her;

• capture insights.

METHOD FLOWS

• an instant messaging app that provides online text message, audio and video chat services and possibility to share the screen. (e.g. Skype)

• a screen recorder application. (e.g. AV Recorder & Screen Capture)

• paper and pencil.

TOOLS TO USE

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• user report:

• user profile (e.g.: age, job, typology, tools, what makes her/him significant user, questions summary etc.);

• general suggestions for scenarios;

• extra suggestions (independent from scenarios).

• overall report:

• users overview;

• general suggestions for scenarios;

• extra suggestions (independent from scenarios);

• moderator suggestions.

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questions?

thank you.