Occupational Violence Prevention Education

Switch

For Health and Community Services

www.iteachswitch.com.au

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Switch in Victoria

Program feedback

“ A great program because it teaches prevention, not just defence”

“Switch increases confidence for staff to approach residents, where before they were fearful. Most aggression arises from unmet needs. There is always a trigger.”

Program feedback

“Switch has helped me to pick up the signs and deal with the situation before it escalates. Switch is beneficial for all staff, to be able to settle down a situation.”

“Everyone in the organisation should do the first part of switch (online) about being a good host and customer service.”

Our programs

Switch Online

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Advanced Trainer

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Your mission if you choose to accept it………

Mission

WorkingNot working

Switch dashboard

Knowledge Trigger Prevention Calm Recovery

Knowledge Switch

• Legal & legislative• Work Health Safety• Awareness of the scope of role• Policies & procedures • Duty of care• Right to protect self

Mission- Supporting knowledge

How do you ensure staff have knowledge?

How do you ensure staff have skills?

What are the barriers to training?

Trigger Switch

Mission- Prevention strategies

• Environment• Communication• Unmet needs• Physical health• Restrictions

Prevention Switch

Organisational

Client FocusedStaff Driven

The onus of workplace violence does not point to just one person- there are many factors that may lead to and provoke an aggressive response.

Prevention

Mission- Prevention strategies

Staff driven

Client focused

Organisational

CALM Switch

•Communicating effectively

•Acting positively

• Leading responsibly

•Mindful in approach

Mission- Prevention strategies

Communicating effectively

Acting positively

Leading responsibly

Mindful in approach

Recovery Switch

Staff

ClientOrganisation

I want to achieve through switch

“I want to see the program implemented throughout the organisation. I want to see active participation”

“I want to see changed attitudes.”“I want to see a good reputation

for our organisation.”

Mission- Prevention strategies

Questions? More

Information?

www.iteachswitch.com.au

iteachmh@gmail.com

Business ManagerRosie Cantley- Smith0415 764 864

Learning & DesignKelly Burns0439 814 338