BHARAT PETROLEUM

CORPORATION LTD

Bharat Petroleum Corporation Limited, Bijwasan ,

New Delhi – 110061

Registered Office: Bharat Bhawan, 4 & 6, Currimbhoy Road, Ballard

Estate P.B No. 688, Mumbai- 400 001

E-mail: bharatpetroleum.in

Website: www.bharatpetroleum.in

Corporate Internship Supervisor: Mrs Shaifali Singh Chaudhary

By:

Sahil Badhwar

Jaypee Business

School

mba(2011-2013)

PROJECT: TO CARRY OUT A SURVEY OF BPCL

RETAIL OUTLETS IN DELHI REGION IN ORDER TO

IDENTIFY THE WORKING CONDITIONS OF BPCL

EMPLOYEES FOR THE MANAGEMNET TO TAKE

INFORMED DECISIONS WHILE FORMULATING HR

POLICIES.

Retail Outlets Covered:

Anand Super Service Station

Auto Care

Kanwar & Co

Anup Service Station

Mann Service Station

Saksham Motors

R N Motors

Gymkhana Service Station

Veejay Service Station

Siddhu Service Station

Sample Size : 85 BPCL Employees

Average Sample Size per RO : 8-9 Employees

Position: Summer Trainee at Bharat Petroleum

Corporation ltd.

Area: Human Resource Management

Tools and Techniques: Questionnaire was used to

carry out the survey of BPCL employees in the Delhi

region.

Extent of involvement: I was authorized by LT.

Shankar N Karajagi(TERRITORY MANAGER,

RETAIL-DELHI), to carry out the survey of BPCL retail

outlets.

Detailed Analysis1) Anand super service station:

Age group distribution

60%30%

10% 18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%males

females

Education Level

20%

50%

20%

10%

less than 10th

10th pass

12th pass

Graduate(partially)

Employees receiving basic training

80%

20%

basic training

yes

no

Salary Distribution

0%

30%

70%

0%salary

3200-4400

4401-5200

5200-6500

Employees receiving bonus

70%

30%

bonus

yes

no

Employees who have PF and ESI cards.

60%

40%

PF and ESI cards

yes

no

Working Hours

60%

40%

0%working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

0%

100%

no offs per month

2

4

Work experience

30%

50%

20%

work experience

5yrs

5-10 yrs

more than 10 yrs

Auto Care

Age group distribution

18%

55%

27%

Age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%Gender wise distribution

males

females

Education level

10%

60%

20%10%

Education level

less than 10th

10th

12th

Employees receiving basic training

100%

0%Employees receiving basic training

yes

no

Salary Distribution

0%0%

90%

10%salary distribution

3200-4400

4401-5200

5201-6500

Employees receiving bonus

100%

0%employees receiving bonus

yes

no

Employees who have PF and ESI cards

100%

0%employees having PF and ESI cards

yes

no

Working hours

90%

10%0%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

100%

0%no of offs per month

4

2

Work experience

20%

50%

30%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Kanwar & Co

Age group distribution

40%

50%

10%age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise distribution

males

females

Education level

40%

50%

10% 0%education level

less than 10th

10th pass

12th pass

Employees receiving basic training

60%

40%

employees receiving basic training

yes

no

Salary distribution

20%

70%

10%

0% salary distribution

3200-4400

4401-5200

5201-6500

Employees receiving bonus

20%

80%

employees receiving bonus

yes

no

Employees having PF and ESI cards

30%

70%

employees having PF and ESI cards

yes

no

Working hours

30%

50%

20%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

70%

30%

no of offs per month

2/month

4/month

Work experience

50%30%

20%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Anup Service Station

Age group distribution

70%20%

10%age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

10%

90%

gender wise distribution

males

females

Education level

20%

60%

10%10%

education level

less than 10th

10th pass

12th pass

graduate(partially)

Employees receiving basic training

60%

40%

employees receiving basic training

yes

no

Salary distribution

0%

67%22%

11%

salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

50%50%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

60%

40%

employees who have PF and ESI cards

yes

no

Working hrs

10%

60%

30%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

30%

70%

no of offs per month

2/month

4/month

Work experience

60%30%

10%work experience

5 yrs

5-10 yrs

more than 10 yrs

Mann Service Station

Age group distribution

40%

50%

10%age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

60%

40%

gender wise distribution

males

females

Education level

30%

50%

20% 0%education level

less than 10th

10th pass

12th pass

graduate(partially)

Employees receiving basic training

70%

30%

employees receiving basic training

yes

no

Salary distribution

10%

50%30%

10%salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

30%

70%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

30%

70%

employees who have PF and ESI cards

yes

no

Working hours

50%30%

20%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

10%

90%

no of offs per month

2/month

4/month

Work experience

20%

50%

30%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Saksham Motors

Age group distribution

30%

60%

10%

age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise distribution

males

females

Education level

40%

50%

10% 0%education level

less than 10th

10th pass

12th pass

graduate(partially)

Employees receiving basic training

40%

60%

employees receiving basic training

yes

no

Salary Distribution

50%40%

10%

0% salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

10%

90%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

20%

80%

employess who have PF and ESI cards

yes

no

Working hrs

0%

80%

20%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

60%

40%

no of offs per month

2/month

4/month

Work experience

60%

40%

0%work experience

5 yrs

5-10 yrs

more than 10 yrs

RN Motors

Age group distribution

40%

40%

20%

age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise edistribution

males

females

Education level

30%

40%

20%10%

education level

less than 10th

10th pass

12th pass

graduate(partially)

Employees receiving basic training

90%

10%

employees receiving basic training

yes

no

Salary distribution

0%

70%

20%10%

salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

60%

40%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

60%

40%

employees who have PF and ESI cards

yes

no

Working hours

70%

30%

0%working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

0%

100%

no of offs per month

2/month

4/month

Work experience

20%

60%

20%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Gymkhana Service Station

Age group distribution

20%

60%

20%

age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise distribution

males

females

Education level

18%

46%

27%

9%education level

less than 10th

10th pass

12th pass

graduate(partially)

Employees receiving basic training

100%

0%employees receiving basic training

yes

no

Salary distribution

0% 0%30%

70%

salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

100%

0%employees receiving bonus

yes

no

Employees who have PF and ESI cards

100%

0%

employees who have PF and ESI cards

yes

no

Working hrs

100%

0%working hrs

8 hrs

8-10 hrs

more than 10 hrs

Number of offs per month

0%

100%

no of offs per month

2/month

4/month

Work experience

0%

70%

30%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Veejay Service Station

Age group distribution

40%

60%

0% age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise distribution

males

females

Education level

30%

60%

10% 0%education level

less than 10th

10th pass

12th pass

graduation(partially)

Employees receiving basic training

70%

30%

employees receiving basic training

yes

no

Salary distribution

0%

50%50%

0%salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

80%

20%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

70%

30%

employees who have PF and ESI cards

yes

no

Working hrs

60%

40%

0%working hrs

8 hrs

8-10 hrs

more than 10 hrs

No of offs per month

0%

100%

no of offs per month

2/month

4/month

Work experience

40%

40%

20%

work experience

5 yrs

5-10 yrs

more than 10 yrs

Siddhu Service Station

Age group distribution

33%

56%

11%

age group distribution

18-30 yrs

30-40 yrs

40-60 yrs

Gender wise distribution

100%

0%gender wise distribution

males

females

Education level

36%

46%

9% 9%education level

less than 10th

10th pass

12th pass

Employees receiving basic training

80%

20%

employees receiving basic training

yes

no

Salary distribution

0%30%

50%

20%

salary distribution

3200-4400

4401-5200

5201-6500

6501-10000

Employees receiving bonus

60%

40%

employees receiving bonus

yes

no

Employees who have PF and ESI cards

70%

30%

employees who have PF and ESI cards

yes

no

Working hours

70%

30%0%

working hrs

8 hrs

8-10 hrs

more than 10 hrs

No of offs per month

0%

100%

no of offs per month

2/month

4/month

Work experience

9%

55%

36%

work experience

5 yrs

5-10 yrs

more than 10 yrs