Post on 03-Apr-2020
transcript
50% REDUCTIONIn internal costs
DELIVERED ONCustomer invoice preferences
70% INCREASEIn customer eAdoption
THE CHALLENGESaint-Gobain Performance Plastics is a business unit of
Saint-Gobain Ceramics & Plastics Inc., a subsidiary of Compagnie
de Saint-Gobain. They are a leader in advanced-technology
polymer products for industrial applications with headquarters
in Solon, Ohio.
Looking to optimize their billing system, Saint-Gobain reviewed
their internal processes to identify productivity opportunities. At
the time, they were outsourcing their bill delivery process to a third
party who offered them both print/mail and an EIPP (Electronic
Invoice Presentment and Payment) site. However, they were not
achieving their desired cost-savings targets, and wanted to apply
more advanced billing technology to benefit their customers and
themselves. They knew there were more productivity improvements
to be made in the billing process.
BILLTRUST | SAINT-GOBAIN
Manufacturer reduces costs and improves customer satisfaction
Saint-Gobain
98% ePRESENTMENTAchieved
THE SOLUTIONSaint-Gobain implemented Billtrust Invoicing,
which included services to support the billing
process from start to finish. The integration
with their enterprise resource planning (ERP)
system, QAD, was seamless. Billtrust also
enabled them to deliver their bills through
a variety of different channels including print
mail, email, fax and online. Additionally, Saint-
Gobain could access Billtrust’s Client Connect
site where they could easily track, research
and re-send invoices to their customers.
THE RESULTSWith Billtrust providing timely, accurate and
secure invoicing services, Saint-Gobain was
able to reduce costs by more than 50 percent
versus their previous provider, and grew
their eAdoption rates by a full 70 percent.
Additionally, Saint-Gobain increased their
customer service productivity with Billtrust’s
Client Connect platform. Customers can now
view, research and pay their bills through a
secure, branded website.
“I love reporting mybilling costs with Billtrust because every month they are going lower and lower!”
Credit & Collections Manager, Saint-Gobain
BILLTRUST | SAINT-GOBAIN
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