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Change Management for SAP

BusinessObjects OEM Solution

Timothy Beaver ACS, a Xerox Company

Murali Pabbisetty Saama Technologies

http://tinyurl.com/saamaumt

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Agenda

• Introductions

• Top Customer Challenges

• ACS Background & Situation

• Universe Management Challenges

• Tool Evaluation & Assessment Process

• Benefits Realized

• Key Learnings

• Saama and UMT Product Background

• UMT Demonstration

• Q&A

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About ACS

ACS is the leading full-service

provider of BPO and ITO solutions

Founded in 1988 Recognized FORTUNE 500 company $6.5 billion in annual revenue Operates 500 global locations Reaches more than 100 countries Maintains diverse client base Employs more than 76,000 people Acquired by Xerox in 2010

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ACS Management Platform

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ACS Environment Overview

• One large vendor-provided

Universe

• ~4800 objects

• ~800 tables

• ~1,120 conditions

• ~200+ reports

Split locally into 9 linked, customized Universes

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Challenges - Universe Updates

• Universe (Metadata)

• Version control of Universes is manual, error prone

• No means to compare versions

• Confusion and delays due to

multiple environments and

multiple universe versions

• No simple means of

determining effects of object changes

• Compliance

• Cannot readily identify changes to universes or reports

• Major difficulty to rollback to previous versions of

universe and reports

• Tracking is manual

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Challenges - Report Development

• Reporting

• No documentation of reports linked to universe objects

• Manually created and maintained reference materials

• No means of searching for specific calculations or objects

• Integrated Data Dictionary

• Not easily created or maintained

• Lacks linkage

• Needed for developers and in

preparation for client “self-service”

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Evaluation Process

• Install Universe Management Tool (UMT)

• Test/document features

• Effectiveness

• Accuracy

• Usefulness

• Development life cycle phases

• Identify UMT artifacts

use per phase/role

• Team Review

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UMT Assessment - Universe Updates

• Automate discovery of differences between Universe versions

• What’s been changed? What’s been added? What’s been

deleted?

• Support merging new versions to ACS customizations

• Discover impacts on the Universe from schema changes

• Automate Universe documentation

• Version control

• Discover impacts on reports from Universe changes (RIA)

• Identify reports that WILL fail rather than reports that DID fail!

Old

New

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Report Development with UMT

• Supports development of an Integrated Data

Dictionary

• Map Application pages -> Schema -> Universe Objects -> Reports

• Reporting integrity – accurate & specific

requirements

• Speed-to-delivery

• Consistency

• Report definition documents

• Automated

• Accurate

• Valuable resource for Business Analysts/Client relations

• Testing - easily referenced design specifications

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Return on Investment

Universe Updates

• Estimated savings of $17, 280 per year

Troubleshooting and Analysis – Reporting

• Estimated $57,600 per year productivity gain

Monthly Scheduled Report Releases

• 7 new reports/30 report modifications per release

• 10% estimated productivity increase

• Yearly productivity gains $149,760

Total estimated Annual productivity gains: $224,640

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Key Learnings

• Improve Quality / Customer Satisfaction

• “Get it right the first time”

• Improve Processes

• Repeatable, sustainable

• Support with automated tools

• Support existing quality initiatives

– ITIL, ISO/IEC 20000,

CMM / CMMI, Pharma (FDA) compliance

• Reduce Cost

• Shorter development cycle

• Less rework

UMT Product Overview

Murali Pabbisetty

http://tinyurl.com/saamaumt - Free UMT Kit

Who we are:

Strategize Visualize Operationalize

Saama manages the data lifecycle in an enterprise to transform complex data

streams into valuable information that directly impact business-critical decisions.

• Pure-play BI provider since 1997

• Unique vertical offerings

• Innovative IP-based solutions

• Experienced leadership team

• ‘BI Pioneers’ in Advisory Board

• Strong strategic partners

• Blue-chip client list

• Global presence - US, UK, India

• Acquired Sypherlink in 2009

• Acquired InfoSTEP Inc. in 2010

Key Capabilities

Bulk Update

Properties

Switch Universe

Report Impact Analysis

Compare and

Merge Universes

Universe &

Report Document

Universe Version Control DB

Changes Update

Move and

Difference Logs

Zero Foot Print

Totally SDK Based

Comprehensive Coverage

Optimal Performance

Flexible Equality and

Move Rules

BOBJ Enterprise Customers – Internal Use

0-20 Users - $2,000 per user

> 20 Users - $1,500 per user

Maintenance and Support - Included

All new upgrades - Included

OEM Licenses – Custom quote for perpetual licenses

# of licenses

# of customers

Resell or Purchase

contract term

size of the company

Pricing – Annual Subscription

UMT on SAP Ecohub

• http://ecohub.sap.com/catalog/#!solution:universeMgmtTool

• http://tinyurl.com/saamaumt

Demo Pratik Shah umt.sales@saama.com

http://tinyurl.com/saamaumt - Free UMT Kit

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ITSM analytics - Product Upgrade strategy

using UMT

• Merge / Upgrade path for BMC Universe

• Auto Merge (complete merge/upgrade)

• Selective Merge ( module wise etc)

• Switching of universe reports between Customer universe and

new universe.

• Comparison and Difference log generation for Customer and

new product (universe) across different environments

• Documentation of old universe, customized universe and new

universe

• Report Impact Analysis Log generation – complete list of reports

that could be impacted due to the changes made to the universe

• Report Preview and Documentation

BMC Software – Operational Reporting

“We were able realize immediate ROI with UMT. The automated

migration workflow made sure that the changes were informed and error

free. The process was very efficient and reduced the time spent in

development and administration.

UMT also enabled a lot of new processes (compare and merge, RIA,

compliance, version control) which were not previously possible out of the

box.”

• ITSM Universes - 5000+ Objects in each universe, 1000+ Reports

• ~24 migrations per year (including universe and reports)

• Saving of 4 days for each migration

Thank You

Murali Pabbisetty

Pratik Shah

umt.sales@saama.com

http://tinyurl.com/saamaumt