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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
Global UC Experiencesat SASRuss Cary, Senior IT Manager
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
Outline
About SAS
About Communication Services at SAS
About Unified Communications at SAS
About Challenges
About Direction
Conclusions
Questions
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About SASOur Company
The leader in business analytics software and services
$2.31 billion worldwide revenue in 2009
Head quarters in Cary, North Carolina
50,000+ customers globally
In business for 35 years
11,000 employees, 400 offices, 123 countries
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About SASInformation Systems Division
ISD – Information Systems Division
Global organization
~ 500 employees
Core team at HQ
Groups Included:
MIS
ITS
Web
Help Desk
Data Center Operations
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About SASIT Systems Department
ITS – IT Systems
Global organization
~ 200 employees
Core team at HQ
Groups Included:
LAN
Global Communications
PC Client/Hardware
Servers/Storage
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About SASGlobal Communications Services Department
GCS – Global Communications Services
Global organization
35 employees
25 are located outside Cary
Core team at HQ
Group structure below.
Russ Cary
32 years in IT
27 years with SAS IT
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Communication ServicesProduct Implementation Timeline
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Communication ServicesGlobalization of IT Services
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Communication ServicesCurrent Integrated Business Processes
Technical Support + WebEx Support Center
Education Live Web Training + WebEx and Intercall MC
North America Sales + Microsoft OCS Audio and Video
SAS User globally + internal Phone Dialer application
Technical Support + Queue CTI multicast application
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Unified CommunicationsCurrent Decision Criteria
Return On Investment
Global Availability
Best of Breed
Business Integration
Vendor Relationship
Interoperability
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Unified CommunicationsUC Vision for SAS
Simplify User Interface
Cost Effective
Global Solution
Increase Productivity
Maintain Effectiveness
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Unified CommunicationsSAS Direction
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About Unified CommunicationsSAS Decision
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WINNER
Avaya for voiceMicrosoft for client
LifeSize for group video
WebEx for web conferencing
Intercall for audio conferencing
AT&T for WAN
Cisco for network
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
Challenges
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesFinger Pointing
CUSTOMER
Vendor A Vendor B
?
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesB2B and B2C
B2B with Intercall
Video data sharing (T120, H239)
B2C video IP performance
MPLS carrier interface
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesOn Premise versus Off Premise
Audio Conferencing
Web Conferencing
UC solutions interoperate with off premise
Costs
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesScheduling and Joining
User scheduling
Startup
Joining
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesVoice
Avaya Modular Messaging
Avaya VPN IPSEC voice solution
Phone sets
VoIP tunneling between PBX vendors
Global voice communications plan
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesClient Experience
Single client
Screen lock during active call
Answer through screen lock
Desktop video to group system video
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About ChallengesMicrosoft OCS & LYNC
Federation
Anonymous Communications
OCS RCC to Avaya AES
Lync RCC to Avaya AES
Lync video
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
About DirectionCurrent Projects
Global AT&T MPLS Avaya CM6 upgrade
Global Avaya AURA implementation
Acme Packet SBC
SIP phones
Global Microsoft UM
Avaya PBX deployments Lync upgrade
B2B with Intercall
LifeSize/OCS endpoint code
Review Enterprise Voice
Shoretel Mobile application
Bridging solution
Global communications plan
FWA SIP phone deployment
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
Conclusions
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Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.
Questions
Company Confidential - For Internal Use Only
Copyright © 2011, SAS Institute Inc. All rights reserved.