Selling for the Lean Startup: Customer Development Workshop

Post on 14-Jan-2015

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Presented by Scott Sambucci, SalesQualia. About the Workshop: To test an MVP, you need customers. And Customer Development means you need to know the a few basic sales skills. This workshop focuses on understanding the customer pain (Customer Discovery) and then showing them you can solve it (Customer Validation). This 3 hour activity-based workshop began with effective methods for finding potential customers (salespeople call this "prospecting"), then what to say and how to say it to your potential customers (a.k.a "making sales calls"). These first customers enable you to validate your product idea and build your business model. By employing a few simple principles and developing a structure for your Customer Discovery calls, you'll accelerate your learning. Work smarter, not harder. Skills covered: - How to research referrals before you call them; - How to identify new potential customers; - How to maximize your time at conferences & industry events. The last part of the workshop discussed "Sales Mapping" - a technique to plan and prepare for any Customer Development conversation. - Convert your potential customers into paying customers; - Reduce sales call anxiety; - Focus on your product development and learning. This workshop was organized and hosed by the Lean Startup Circle Meetup Group on 12/17/12: http://sanfrancisco.leanstartupcircle.com/events/92283432/

transcript

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Selling for the Lean StartupScott Sambucci | SalesQualiawww.salesqualia.com

Lean Startup Circle2012-12-17

+About Me

@salesqualia | www.salesqualia.com415-596-0804 | scott@salesqualia.com

+What we’ll cover

ProspectingFinding, Researching, CallingValue StatementsVoicemailsConferences

Sales Mapping

Long Term Goal: Develop a predictable, replicable, scalable sales framework that you can hand over AND manage. 

+

ProspectingResearching

FindingCalling

+Prospecting is coding

Need to do it consistently for long, focused stretches. 

And you need to do it. Code won't improve itself and neither will your sales channel.

Build. Measure. Learn.

Work smarter, not harder.

+Cold Calls are dead. New Calls are necessary.

Find a handle. Add value. Customize your message.

Confirm. Ask. Explore.

Look for Groups and Titles that match your economic buyer. (i.e. Analyst, VP, Managing Director, Director of Marketing, VP of Sales, CFO, CTO)

Predictable Revenue (Aaron Ross)

+Shared Connections

+Value Statement

“We’ve developed a mortgage risk indicator that can predict defaults in currently performing mortgages assets with a 75% accuracy rate. For a typical non-agency RMBS, that equates to more than a $500,000 differential over the life of the security.”

+ “Hi Neil. This is Scott Sambucci with

CoreLogic. I saw that you were a member of the RMBS group on LinkedIn and thought you’d be a good person to call.”

“Are you primarily trading non-agency RMBS?” (Confirm)

“How are you evaluating potential defaults of currently performing assets in your securities?” (Ask)

[Value Statement] (Explore)

+Stop calling people

Cap yourself at 2 VMs, then push to drip campaigns [spreadsheet example]

If they're not returning you're calling, they're: Not interested You're using the wrong medium They are really busy, in which case they are

an ideal candidate for your product…

+Voicemails

What is you value statement for THAT person?

+Prospect Call Framework

For Every Call…1. Value Statement2. Voicemail Message3. Industry Topics• Recent news article• Upcoming or recent Conference• Press Release about their company

+EXERCISE

Locate a target candidate

1. Develop a Value Statement for THAT person

2. Script a Voicemail

3. Locate three (3) “Go-to” topics for the conversation

Share with the class

[20 minutes]

+

+

ProspectingGo Forth &

Multiply

+Find Your Inbound Leads

Huh?

Remember: No one cares about you.

+

Add value, add value, add value

Drag picture to placeholder or click icon to add

“I saw this article on HousingWire. What do

you think about...?” 

+EXERCISE

• Find two (2) places where you can contribute to your industry’s conversation.

• Outline two (2) topics that you can write about by Friday.

[10 minutes]

+

Prospecting@Conference

s

+ Pre-Conference

Drag picture to placeholder or click icon to add

+Pre-Conference Use the conference agenda to find speakers.

Add value, add value, add value.

Set up meetings before the conference

Set meetings first before you buy a plane ticket. My rule is 3 meetings/day

Offer to volunteer in exchange for a badge

Make a friend with someone who can get you attendance list Marketing agencies, sponsors, big

customers

Pre-Conference

Pre-Conference

+The email text(~1000 sent , ~60 replies)

Just a quick check in to see if you're attending next week's ASF conference in Orlando. I'll be there with our Market Analytics team (booth and all!) from Sun-Wed. We've got some very cool new applications launching soon - would love to give you a sneak preview.

If you are, shoot me a quick reply so we can get together - - coffee, meeting before/after sessions - whatever works. (I know these conferences don't always line up with your day-to-day work, but figured it's always good to ask.)

Many thanks - looking forward to your reply.

- Scott

[spreadsheet]

+ At the Conference

Drag picture to placeholder or click icon to add

At the Conference

At the Conference

+

http://www.imn.org/main/news.cfm

+

Don’t Sell. Discover.

At the Conference

At the Conference

+At the Conference

Set day/time block goals & objectives

Twitter

Blog & Post about speakers

Discover, don’t sell

No Demos

Stick & move

+ Post-Conference

Drag picture to placeholder or click icon to add

+Post-Conference

"I was at Dreamforce last week and saw a really interesting presentation that think you'd be interested in…”

Add value, add value, add value.

+EXERCISE

• Identify two (2) industry conferences in the next six months

• Find the speaker & attendee list

• Find the conference organizer and schedule a time to contact them directly.

[15 minutes]

+

Free Book(Because that’s how I roll)

+

Sales Mapping

+Sales Mapping: Build. Measure. Learn

Build: State Your Call Objective Consider All Possibilities And Outcomes Identify Tasks That Lead To Your Objective Visualize The Process

Measure: Document What Happened

Learn: Iterate Your Map

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+EXERCISE

Build Your Sales Call Map1. What is Goal For This Call?2. Assume Prospect Answers:

What Is The First Question You Will Ask?

3. List 2-3 Common Answers4. What Will You Say Next

[15 Minutes]

+What we did

ProspectingFinding & ResearchingValue StatementsVoicemailsConferences

Sales Mapping

Exercises

+Find Me

Scott Sambucci| SalesQualia

@salesqualia | www.salesqualia.com

www.youtube.com/salesqualia

www.quora.com/scott-sambucci-salesqualia

415-596-0804 | scott@salesqualia.com