• Improvements to support for Windows Server 2012 R2

Service Manager and Orchestrator

• Supports being patched via Windows Update and Microsoft Update

• Exchange Connector is officially supported

Service Manager

Topics covered • Automation and

self-service overview

• Self-service for the cloud tenant

• System automation

• Process automation

• Integration

• Summary & wrap up

Windows Server

Windows Azure

Requirement to provide scalable and reliable services.

Always-on expectations of the business.

Volume of Web and cloud

applications continues to rise.

Evolution of applications to hybrid

cloud deployment models.

8

Enterprise-class Simple and cost-

effective

Application focused

IT budget pressure even with

increasing expectations.

Complex IT environments that are

tough to manage.

Infrastructure provisioning

Enterprise-class multi-tenant infrastructure for hybrid environments

Application performance monitoring

Deep insight into application health

Automation and self-service

Application-owner agility while IT retains control

IT service management

Flexible service delivery

Infrastructure monitoring

Comprehensive monitoring of physical, virtual, and cloud infrastructure

10

11

IT demands

System Center 2012 R2 delivers

Empower app owners while retaining control

Common management tools for on-premises and cloud

Dynamically expand capacity to support app SLA

Self-service app provisioning, incl. multitenant environments

Unified management views & artifacts b/w Windows Server & Azure

Scale application tiers via automation & integration

Application agility while IT retains control

Azure

Integration

Pack

User requests

Provisioning

Release

management

Rapid change

Customers face resource and management challenges

with too many manual processes and efforts

Application Deployments

SLA adherence

Capacity management

Manual tasks

Batch scripts

Patch remediation

Automating self-service results in

lower management overhead and

focused scarce resources

Reduce manual admin

efforts for routine tasks

Decrease in

errors and

rework

Empower application owners

to deploy applications and services

consistently and reliably

Give users fast and

easy access to

services

Standardized

service offerings

that are easily

identifiable and

accessed as

needed

Reduction of manual tasks by automating

processes Create private

clouds and

request compute

power

Customers want to …

- Control change

- Manage capacity

- Manage status

- Manage incidents

Increase and decrease capacity to match project needs

The ability to raise

incidents in a

standardized manner

Easily request and

manage private

clouds, and provision

VMs

Self-Service provides …

Manage costly efforts of repetitive manual

tasks and services

Find and request services as needed

- Simply deploy and manage apps by

themselves

Controlled empowerment

Role-based Simplified portal

Self-service Standardization Automation

Activities Runbooks . . . and nested runbooks

Databus Standard activities

Define the custom start

for the trigger for child

“File Creation”

Process automation Automation provides . . .

Service

Provider

Private Cloud

Model extensions

Service request templates

Service catalog content

Runbooks/workflows

56

Application

focused

1. Multi-hypervisor clouds

2. Multi-tenant virtual networks

3. SAN and file-based storage

management

4. Robust Linux support

5. Process automation & integration

6. APM for .NET and Java apps

7. Cloud-integrated monitoring &

dev-ops

8. VM portability across clouds

9. Service Provider Foundation

10. Service templates

Enterprise-class Simple and cost-effective

System Center Class

http://www.microsoft.com/en-us/server-cloud/evaluate/trial-software.aspx

http://www.microsoft.com/systemcenter

Try the products with guided TechNet virtual labs http://technet.microsoft.com/en-us/virtuallabs

http://systemcenter.pinpoint.microsoft.com

http://blogs.technet.com/server-cloud

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