Post on 13-Jul-2020
transcript
1
Small and Medium Enterprise Communications (SMEC)
Excellence Assured Whatever Your Business
2
Excellence Assured Whatever Your Business
Contents
Introduction 3
Overview 4
U20 5
U50 6
U60 7
U100 8
Standard Features 9
Quick Comparison Guide 10
Yealink Handsets 11
Yealink Colour Handsets 12
CTMS 13
3
Excellence Assured Whatever Your Business
Introduction
Do you think that the size of your business means that your employees need less functionality than those
of a larger enterprise? Do you think that only large enterprises need to converge their voice and data
networks to save money, enable feature rich telephony, improve user productivity, and adopt powerful
applications? With Instate and Zycoo, you don’t have to give up on the idea of leading edge converged
technology applications that can help you grow your business with rich telephony features, voice quality
and reliability.
Imagine a solution that meets your communication needs today and tomorrow. Think how great it would
be to have full feature functionality of a large PBX and data networking and value-added applications all
in one integrated system.
Does this sound too good to be true? The Zycoo CooVox solutions, Product of the year 2014 — TMC
Communications Solution and Internet Telephony, provides world-leading solutions designed for
small and medium-sized businesses in an integrated, modular and scalable package. Zycoo’s deep
understanding of small business needs enables them to deliver the same capabilities that large
companies enjoy, at an unmatched price and performance, in a simple-to-use and cost-effective system.
Instate Technology is one of the countries leading suppliers and maintainers of Zycoo IP Telephony
Solutions. Our Unified Communications services allow all employees regardless of location to stay
connected to the business. Whether it’s integrating voices services into your Exchange email system,
connecting remote and mobile workers to anywhere telephony services or Integrating your business
applications and the Internet into your communications infrastructure. Instate has the IP, voice and
networking expertise to deliver an integrated, cost effective and business enhancing communications
strategy for your organisation.
For further information please call
0113 244 5150
or Email sales@instate.co.uk
4
Excellence Assured Whatever Your Business
CooVox Series IP PBX
Overv
iew
CooVox the new exciting IP PBX system from Zycoo, is designed for businesses with 1 to 500
extensions, with a remarkable set of features and a silent, energy efficient hardware platform at a
remarkable price, makes this an unbeatable solution.
There are 4 models in the series U20, U50, U60 and the U100, all are scalable and specifically designed
to provide small to medium size businesses with the functionality and features expected form larger
solutions.
Zycoo’s CooVox IP PBX will work with most manufactures SIP IP based handset, such as Yealink, Snom,
Grandstream, Siemens, Atcom, Polycom and Cisco.
5
Excellence Assured Whatever Your Business
CooVox Series U20 IP PBX
Co
oV
ox U
20
CooVox-U20 IP Phone system is the second generation of Mini IP Phone System released from ZYCOO, meanwhile it's the first Mobile IP Phone system with the ability to use the GSM or UMTS (3G) module to connect to the mobile network for data transport.
CooVox-U20 is a next-generation smart IP PBX system designed and optimized for today's business telecommunication needs.
CooVox-U20 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voice mail to email), and many more features
No Licensing Fees (only restriction is system capacity)
Designed for 10 concurrent calls
Analogue FXO/FXS Gateway
Full functionality as offered across CooVox range
Optional GSM on-board card
6
Excellence Assured Whatever Your Business
CooVox Series U50 IP PBX
Co
oV
ox U
50
CooVox-U50 IP Phone system is the ideal solution for SMBs with up to 100 extensions. Adopting an innovative modular design, means it is very convenient to add telephony ports to expand the Phone system.
CooVox-U50 supports industry standard SIP trunks as well as analogue PSTN trunks (FXO module), mobile GSM trunks (GSM module), analogue stations (FXS module), as well as digital trunks (E1/T1 module).
CooVox-U50 is a next-generation Hybrid IP PBX system designed and optimized for today's business telecommunication needs. CooVox-U50 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voicemail to email), and many more features.
Module / Slot Slot1 Slot2
4FXS √ √
4FXO √ √
2FXOS √ √
2GSM √ √
4GSM √ √
4BRI √ ×
1PRI(E1/T1) √ ×
7
Excellence Assured Whatever Your Business
CooVox Series U60 IP PBX
Co
oV
ox U
60
CooVox-U60 IP Phone System is specially designed for medium and large companies that need to maintain several PSTN lines or that have many analogue phones in use. This new solution closely resembles the U100, except it supports up to 24 analogue ports, which is ideal for business with up to 200 extensions, or that requires up to 80 concurrent calls.
Companies can maintain whatever PSTN lines they require while being able to take advantages of advanced IP PBX features all the same, including Automated Attendant, Voicemail, Remote Extensions, Remote Office Connection, Conference Bridging, Call Recording, Call Detail Records (CDR), Automatic Call Distribution (ACD), Unified Messaging (Voicemail to Email), and more.
8
Excellence Assured Whatever Your Business
CooVox Series U100 IP PBX
Co
oV
ox U
100
The CooVox-U100 IP Phone system is the ideal solution for business with up to 500 extensions and up to 80 concurrent calls. Adopting an innovative modular design, means it is very convenient to add telephony ports to expand the phone system, or basic rate interface (BRI module), CooVox-U100 is a next-generation Hybrid IP PBX system designed and optimized for today's business telecommunication needs.
CooVox-U100 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voice mail to email), and many more features.
Module / Slot Slot1 Slot2
4FXS √ √
4FXO √ √
2FXOS √ √
2GSM √ √
4GSM √ √
1PRI √ √
4BRI x √
9
Excellence Assured Whatever Your Business
Fea
ture
s
Standard System Features
Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Recording Call Routing Blind Transfer Attended Transfer Call Waiting Caller ID Dial by Name Music On Hold/Transfer 3-Way Conference Video Call
PBX Features Black List BLF (Busy Lamp Field) CDR (Call Detailed Record) Conference Room (12 Rooms) Call Monitoring DID (Direct Inward Dialling Number) DISA (Direct Inward System Access) Distinctive Ringtone DND (Do Not Disturb) DNIS (Dialled Number Identification Service) Feature Codes Follow Me IVR (Interactive Voice Responses) Mobility Extension Multi-Language Prompts Multi-Language GUI One Touch Recording Phone Book Phone Provisioning Pin Set Record File Download Ring group SIP Register with UDP/TCP/TLS SIP Trunk Skype for SIP Smart DID Speed Dial Spy SRTP (Secure Real-time Transport Protocol) T.38 Fax (Pass-through) Time Based Rule Virtual Fax Voicemail Voicemail to Email
10
Excellence Assured Whatever Your Business
Co
mp
aris
on
Quick Comparison Guide
Item CooVox-U20 CooVox-U50 CooVox-U60 CooVox-U100
System Capacity
Concurrent Calls 10(Max) 20(Max) 80(Max) 80(Max)
Extension Users 30 100 200 500
Voicemail and
Recording
21,000 mins (.gsm)
21,000 mins (.gsm)
200,000 mins (.gsm)
2,500,000 mins(.gsm)
3000 mins
(.wav)
3000 mins
(.wav)
20,000 mins (.wav)
270,000 mins (.wav)
Hardware Capacity
SDRAM 128MB DDR2 256MB DDR2 1GB DDR3 2GB DDR3
Memory (default) 4GB SD card 4GB SD card 32GB SSD 500GB HDD
or 32GB SSD
Power Supply
Input AC 100-240V AC 100-240V AC 100-240V AC 100-240V
Output DC 12V/1A DC 12V/2A N/A N/A
Item CooVox-U20 CooVox-U50 CooVox-U60 CooVox-U100
FXO-200 (2FXO) √ × √ ×
FXS-200 (2FXS) √ × √ ×
FXOS (1FXO+1FXS) √ × √ ×
4FXO × √ × √
4FXS × √ × √
2FXOS (2FXO+2FXS) × √ × √
1GSM √ × × ×
2GSM × √ × √
4GSM × √ × √
1PRI (E1/T1) × √ (Slot1) × √
4BRI × √ (Slot1) × √ (Slot2)
1UM (UMTS) √ √ √ √
32EM (Echo
Cancellation) × √ √ √
Applicable Cards
11
Excellence Assured Whatever Your Business
Ha
nd
se
ts
Yealink Handsets
The new Yealink T19P is an entry-level IP phone that offers features and performance normally associated with much more advanced phones. The T19P has a 5-line graphical clear LCD display (132 x 64-pixel) which guarantees both a smoother user experience and easy access to much more visual information at a glance. It has dual 10/100 Mbps network ports with integrated Power-over-Ethernet (PoE). The SIP-T19P supports a single VoIP account.
The Yealink T41P is an entry level and feature-rich sip phone for business. The 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. The Yealink T41P IP Phone delivers a superb sound quality as well as rich visual experience. With program-mable Keys, the T41P supports vast productivi-ty-enhancing features. Using standard encryp-tion protocols to perform highly secure remote provisioning and software upgrades.
SIP-T28 is an innovative enterprise IP Phone equipped with the most advanced wideband audio codec G.722. It offers unrivalled superb HD voice quality, innovative functional richness, friendly user interface, stylish and elegant design, meanwhile it supports 6 user accounts, BLF/BLA, 16 programmable function keys, increasing working efficiency.
12
Excellence Assured Whatever Your Business
Ha
nd
se
ts
Yealink Handsets
Gigabit Colour Phone Dual-port Gigabit Ethernet T32G is a future-proofing network investment which supports seamless migration to GigE-based network infrastructure. Dual-port Gigabit Ethernet is designed for flexible deployment options and lower cabling costs. 3" TFT-LCD, 400 x 240 pixel, 262K Colours With its high-resolution TFT colour display, the T32G IP Phone offers a brilliant depiction of callers information. The users interface was designed for clarity and intuitive operation. HD Voice Quality, Inherits all the features of T22 V60 Equipped with the TI Aries chipset, HD Handset, HD Speaker and HD codec (G.722). The T32G IP Phone offers an unrivalled, lifelike audio experience. Broad and robust interoperability with a broad array of SIP call control platforms for open choices and simplified provisioning and support.
Yealink T46G Ultra-elegant Gigabit IP Phone (Bluetooth, HD Voice, Paperless, 5-way con-ference) The Yealink T46G IP Phones features a 4.3" 480x272-pixel color display with backlight. The T46G enables up to 6 SIP accounts, 5-way conferences and features 10 multifunctional line keys. The T46G IP phone also provides USB Bluetooth connection portals that allow Bluetooth earphones to be used freely in the immediate office environment. Hands-free remote working combines convenience with comfort.
13
Excellence Assured Whatever Your Business
Co
oP
an
el
CooVox Coo Panel
CooPanel is a multi-function operator panel solution and is designed to allow operators and receptionists management of internal telephone calls in SMB environments. It is developed as a plug-in for CooVox IP phone systems, which will show you detailed IP PBX activities, extensions status, history calls and more. User can utilize this panel to make a call, transfer, and search contact from phonebook.
For Receptionist / Users
See extensions’ status (Log off/ Idle/ Ringing/ In call/ On hold)
See current call
Check call logs
Transfer directly to destination extension, voicemail or external numbers
Pick up the ringing call
For Call Centre
See agent's extension status (Log off/Idle/ Ringing/ In call/ On hold)
Spy the specified agent
Private chatting with one agent
Click to call from the phonebook
For Dispatch
See all extensions’ status in real time (Log off/Idle/ Ringing/ In call/ On hold)
Call directly extensions or external numbers
Forced to hang up the extension in the call
Intrude into a session to be a three-way conferencing
Intercom directly with one extension
Spy the specified extension’s calls
Private chat with a specified extension who is in the call
14
Excellence Assured Whatever Your Business
CT
MS
Cloud Telephony Management System
Companies of all sizes are facing the challenge of beating tight operational schedules and
customer demands. Time and staff resources are a fundamental cost for any company leader;
and in today’s competitive environment it is essential to limit the IT budget and staff resources.
This is where Cloud Telephony Management System can assist your company.
VoIP is a credible solution and is fully supported by our cloud telephony management system.
Management of remote infrastructure creates another headache that must be addressed.
Normally, an IP PBX will only solve the call cost problem, and not the more pressing issue of;
how do you manage offices located in different cities or countries? If an office was to suddenly fail
or go offline, how do you know, and how can you help? How would you remote control and
monitor?
15
Excellence Assured Whatever Your Business
CT
MS
Cloud Telephony Management System
CTMS:abbreviation of Cloud Telephony Management System, is the perfect solution. CTMS
consists of three parts: CTMC+ CTN+ IP Phone.
CTMC: (Cloud Telephony Management Centre) is a network node management centre which has
been independently developed by Zycoo, and can be utilized by VoIP service providers and enterprises users to manage multiple CooVox CTNs (Cloud Telephony Nodes). CTMC provides a multitude of features for CTN including auto-provision, software/firmware upgrade management, status/performance monitoring, warning log diagnosis etc. CMTC is a powerful solution that delivers the features and functionality required to manage and maintain a highly dispersed telephony environment through the use of a single centralized management system.
CTN: (Cloud Telephony Node) is the node of cloud telephony management system and handling the
switch of telephony communication. Zycoo CooVox series IP PBX can be taken as the node after upgrading. CTN is allowed for branch’s administrator to configure the local network connections.
Centralized configuration and upgrading of CTNs
Monitor system information, configuration and service status
View and backup of system log, operation log and call log
Manage multi-service and user groups based on template
Manage configuration for individual or multiple devices based on user groups
Flexible upgrading control strategy allowing for convenient software and firmware upgrades
Based on TR069 protocol, allowing nodes to pass through private networks
Adopting B/S managing mode to achieve multi-language GUI, humanized management
process, and easy operation
Based on Linux which ensures the device is secure and reliable
Password change supported and license authentication available
Benefits and Features
16
Excellence Assured Whatever Your Business
Suite 1-12 Woodhead House
Centre 27 Business Park
Woodhead Road
Birstall
WF17 9TD
0113 244 5150
sales@instate.co.uk