Post on 28-Nov-2014
description
transcript
% of passengers who would use smartphones for travel
of Airlines
% investing in business intelligence solutions in the next 3 years
Manage flight disruptions
Real-time flight status updates
Real-time baggage status information
Search for
fares
DRIVERS & PRIORITIES
BUSINESS INTELLIGENCE MATURITY & CHALLENGES
69% 72%
100%
AIRLINE PRIORITIES
AIRPORT PRIORITIES
$
85% 88%
PASSENGERS WANT INFORMATIONON THE MOVE
AIRPORTS AND AIRLINES INVEST IN BUSINESS INTELLIGENCE SOLUTIONS
of Airports
90%
95% 88% 82% 90% 85% 74%
PRIORITIES WHEN INVESTING IN BUSINESS INTELLIGENCE SOLUTIONS
Sales & Marketing
% ranked as priority for business intelligence investments
PassengerExperience
Operational Awareness
Sales & Marketing
PassengerExperience
Operational Awareness
PROGRESS IN BUSINESS INTELLIGENCE IN MANY AREAS BUT SOME WAY TO ACHIEVE BEST IN CLASS
CHALLENGES ARE CONSTRAINING PROGRESS
System incompatibility & data integration
Only 5% of airlines see no challenges with data or system compatibility
Only 8% of airports have achieved best practice for data access or quality
Coping with/ analysing the
amount of data
62%64%
Insufficientdata standards
61%60%
55%57%
Willingness to share data with
third parties
46%
47%
Willingness to share across
departments% that consider it a significant challenge
42%
40%
0
1
2
3
4
0
1
2
3
4
Data Access, Management
& Quality
Infrastructure & Integration
Dashboards, Visualisation
& Latency
Best Practice, Governance & ROI
Airlines
2.32.4
Bus
ines
s In
tell
igen
ce
Mat
urit
y In
dex
1.71.9
2.2
1.9
1.61.5
Airports
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