Post on 17-May-2015
transcript
© 2009 IBM Corporation
Smarter Software for
Smarter Governments
Ashish Cowlagi
WW Offering Leader,
Government Industry Framework
© 2009 IBM Corporation
On a smarter planet,
everyone is connected
to everything.
As a result, we’re all facing
- An explosion of data
- A hyper-connected society
- Increasingly demanding customers
- The push for relentless innovation
© 2009 IBM Corporation
Enables leaders to better serve
citizens and businesses in a rapidly
changing world
Leveraging information to make better decisions
Anticipating problems to resolve them proactively
Coordinating resources and processes to operate effectively
To provide sustainable economic growth and enhanced quality of life
Infrastructure Human
Planning and Management
© 2009 IBM Corporation
How is IBM software helping deliver better business outcomes? Massive investments, leading innovations
4
Segment pretax Income
IBM changed the mix of the business
Hardware/financing
42%
42%
16%
40%
37%
23%
25%
40%
35%
2000 2006 2009
Software Services
IBM investment has shifted the company toward software
• More than US$8 billion in acquisitions and US$9 billion in research and development (R&D) from 2007–2009
• US$20 billion in future acquisitions
• 53 software acquisitions since 2001
• 40 innovation centers, 80 R&D labs, 33,000 developers, more than 30,000 IBM Business Partners
• Focus on software solutions and business process transformation
• More than 2,500 government agencies around the world have selected business analytics solutions from IBM
© 2009 IBM Corporation
As the world’s largest business software company, IBM is helping organizations of all sizes tackle their most important business challenges*
Information and analytics
People
Risk, security and compliance
Business integration and optimization
Product and service innovation
Business infrastructure and services
5
© 2009 IBM Corporation
By providing clients with an incredibly rich set of capabilities
Business Analytics
Data Management
Big Data
Data Warehousing
Enterprise Content Management
Information Integration
and Governance
Turn information into insights
Deepen engagement with customers, partners and employees
Enable the agile business
Accelerate product and service innovation
Optimize IT and business infrastructure
Manage risk, security and compliance
Deliver enterprise mobility
Need Capabilities Need Capabilities
Social Collaboration
Unified Communications
Web Experience
Commerce
Enterprise Marketing
Management
Smarter City Operations
Mobile Development
and Connectivity
Mobile Management and Security
Business Process Management
Connectivity, Integration
and SOA
Application Infrastructure
Cloud and IT Optimization
Asset and Facilities Management
Enterprise Endpoint Management
Application Lifecycle Management
Complex and Embedded Systems
Enterprise Modernization
Identity and Access Management
Data Protection
Application Security
Infrastructure Protection
Security Intelligence and
Compliance Analytics
© 2009 IBM Corporation
Application Infrastructure
Connectivity, Integration and SOA
Business Process Management
Improve business agility, optimize performance and reduce costs with a
flexible IT infrastructure, automating and interconnecting improved
business processes with applications and information.
Enable the agile business:
Full list of capabilities
© 2009 IBM Corporation
Mobile Development and Connectivity
Mobile Management and Security
. Enable, manage and secure access to collaboration, business processes, and applications by mobile devices
Deliver enterprise mobility:
Full list of capabilities
© 2009 IBM Corporation
IBM capabilities Application Infrastructure
Connectivity, Integration and SOA
Data Management
Mobile Development and Connectivity
Web Experience
The All England Lawn Tennis and Croquet Club
needed to enhance the Wimbledon experience
for its fans at the venue.
They improved the Wimbledon mobile
application, guiding users to events using GPS
mapping and allowing users to watch real-time
tennis on any court, from anywhere in the venue.
The result was a 30% increase in Wimbledon
app downloads and 50% growth in multiple
page views.
Wimbledon
30% Increase in Wimbledon app downloads and 50% growth in multiple page views.
Deliver enterprise mobility:
© 2009 IBM Corporation
Enterprise Content Management
Data Management Information Integration and Governance
Business Analytics
Data Warehousing
Improve decision-making, identify and understand trends
to reduce risk by accessing and analyzing enterprise data.
Turn information into insights:
Full list of capabilities
Big Data
© 2009 IBM Corporation
Innovative leadership in Alameda County transformed social services
Reducing benefits overpayment, improving appeals litigation, and increasing
productivity for 1,200 case workers
Initial focus – increase effectiveness of
social services case workers
Expanded to integrate all key social
services departments
Provides better service to clients, avoids
overpayments and detects fraud
High value results:
Average annual benefit: $24.7M
ROI: 631% with payback in 2 months
© 2009 IBM Corporation
Speed time-to-market for innovative products and applications by
integrating people, processes and tools across the life cycle, and
encouraging collaborative design, development and testing.
Accelerate product and service innovation:
Enterprise Modernization
Application Lifecycle Management
Complex and Embedded Systems
Full list of capabilities
© 2009 IBM Corporation
Asset and Facilities Management
Cloud and IT Optimization
Enterprise Endpoint Management
Enhance business outcomes through automated asset management,
aligned business planning, improved service delivery, and enhanced
management of enterprise data volumes.
Optimize IT and business infrastructure:
Full list of capabilities
© 2009 IBM Corporation
IBM capabilities Application Lifecycle Management
Cloud and IT Optimization
Asset and Facilities Management
Schiphol Airport needed to re-architect their
baggage handling processes in order to handle
more passengers.
The ability to trace any bag at any time
throughout the process – has yielded an 40%
increase in overall baggage handling capacity.
50M to 70M Bags handled every year
Schiphol Airport
Accelerate product and service innovation:
© 2009 IBM Corporation
Application security Data protection
Identity and access management
Infrastructure protection Security intelligence and Compliance analytics
Manage risk, security and compliance:
Full list of capabilities
© 2009 IBM Corporation
Manage Risk, Security, and Compliance: Security Systems
Optimized
Security Intelligence:
Information and event management
Advanced correlation and deep analytics
External threat research
Role based analytics
Identity governance
Privileged user controls
Data flow analytics
Data governance
Secure app engineering processes
Fraud detection
Advanced network monitoring
Forensics / data mining
Secure systems
Proficient
User provisioning
Access management
Strong authentication
Access monitoring
Data loss prevention
Application firewall
Source code scanning
Virtualization security
Asset management
Endpoint / network security management
Basic Centralized
directory
Encryption
Access control Application scanning
Perimeter security
Anti-virus
People Data Applications Infrastructure Security
Intelligence
© 2009 IBM Corporation
Social Collaboration
Unified Communications
Web Experience
Commerce
Smarter City Operations
Communicate and collaborate to share knowledge, anticipate
problems, coordinate resources and increase demand across
all channels.
Enterprise Marketing
Management
Deepen engagement with customers, partners and employees:
Full list of capabilities
© 2009 IBM Corporation
Public Safety
Investigate and Prevent Crime
Develop Insights
IBM Confidential
Crime
Information
Lead Generation
Content Temporal
Social Network Analysis
Geospatial
Adaptors
Unlock data
Facial Matching
Command and Control Collaborative Response
Standard Procedures
Local Law
Enforcement Tax Records
Risk and Threat
Situational Awareness
Crowd Detection
Dynamic Alerts Activity Reporting
Call Records
Vehicle
Registrations
Customs and
Borders
Cameras and
Video Systems
Content analytics to unlock
unstructured information
Predictive analytics to anticipate
change
Predictive analytics for actionable
insight on risk and threats
Analysis of social media data
Determine baselines then detect
anomalies and threats
i2
Adaptors
Trend and Pattern
User interfaces designed for tactical
and investigative roles
Respond to threats in real time
Present critical information
in the field
Allows for optimization of
data capture and entry
Initiate coordinate response
Biometrical
Associative
Present relationships and aliases
Associate physical descriptors
across all available information
Visualize incidents over time with
mapping and charting
Investigation
Unified view across agencies
Minimize disruptions due to
threats from public safety
Improve response time and
minimize life-threatening issues
Predict crime occurrences and
optimize resource deployment
DATA
ANALYTICS
APPS
Perimeter Alerts
Intelligence Visualization
Video
IBM
The combination of IBM leadership in Smarter Cities and i2 solutions provide
unparalleled capabilities for helping ensure Public Safety
Citizen
© 2009 IBM Corporation
Outcome Management
Social Program Management
IBM Confidential
Data Warehouse
Provisioning
Workforce Optimization Verification
Eligibility
Calculations
Screening
Universal Access to Benefits and Services
Identification
Risk Life Events
Advanced Analytics
Statistical Analysis
Results Planning
Triage
Cúram
Content Management
Evidence
Payments
Service Transformation
IBM
The combination of IBM leadership in Smarter Cities and Cúram Software core solutions propel social program innovation
Integration Portal Assessment Enrollment
Rules
Practice leaders in social
services transformation
Analytics and tools for
business optimization
Personal outcome plans
built on best practices
Rapid implementation
with dynamic calculation
Application and data
integration Simple screening for
complex programs
© 2009 IBM Corporation 20
Next Generation Collaboration
PureEdge (2005) Secure xml e-
forms
BowStreet (2005) Development
tools for portals
Web Dialogs (2007) Online
meeting and collaboration
Net Integration Technologies (2008) Small business server
solutions
Outblaze Ltd. (2009) Hosted,
multilingual e-mail service
Lotus (1995) Collaboration
and productivity
Databeam (1998) Real
time and distance learning
Ubique (1998) Instant
messaging and chat
ONEstone (1999) Workflow
Pathware (1999) Web based e-learning
Aptrix (2003) Web content management
Service Management
Tivoli (1996) Centralized
systems mgmt
Unison (1997) Job
scheduling
DBMX (1997) Distributed
DB mgmt
Dascom (1999) Security
access control
SANergy (1999) Storage
mgmt
Accessible Software (2000) Mainframe systems
mgmt
Metamerge (2002) Directory integration
TrelliSoft (2002) Storage
mgmt
Access360 (2002) Identity mgmt
Think Dynamics (2003) Automated server
provisioning
Candle Corp (2004) Systems Mgmt & Monitoring
Cyanea (2004) Web
performance mgmt and monitoring
Isogon (2005) IT asset
mgmt
Collation (2005) Appl.-
centric views of cross-tier IT infrastructure
Micromuse (2005) Network mgmt
CIMs Labs (2006) Track resource usage across virtualized technology environments
Rembo (2006) Automatically install or upgrade OS on multiple systems
MRO (2006) Asset and
services mgmt
ISS (2006) Internet Security
Systems (software and services)
DORANA (2006) Software
asset mgmt
Vallent (2006) Network
performance monitoring and service mgmt for wireless
Consul (2006) Compliance
and security audit
Encentuate (2008) Identity
and access management software
FilesX (2008) Continuous
data protection/recovery
Intelliden (2010) Network
management
Big Fix, Inc. (2010) High-
performance enterprise systems and security management
Business Process Flexibility
Object Tech. (1996) Object technology
OpenOrders (2000) Order
management
CrossWorlds (2002) Business process Integration
Holosofx (2002) Business
process modeling and monitoring
Gluecode (2005) Open
source Java application infrastructure
DataPower (2005) Secure
application-level messaging and xml processing
Webify (2006) Industry-
specific SOA software
AptSoft (2008) Business event processing
InfoDyne (2008) High-
speed platforms and data feed connectors
ILOG (2008) Business
rules, visualization
Lombardi (2010) Business process management
Cast Iron Systems (2010) Cloud application
integration and SaaS
Software Lifecycle Management
Rational (2002) Team-
based, end-to-end development tools
Information Lab (2003) Development tool technology
Systemcorp (2004) Project portfolio mgmt
BuildForge (2006) Product development documentation
Watchfire (2007) Security
and compliance testing
Telelogic (2008) Development SW for complex embedded systems
Ounce Labs (2009) Application security and compliance
Information on Demand
KnowledgeX (1998) Complex
data mining
IW Manager (1998) Query
manager
Informix (2001) Distributed
Unix DBs
Tarian (2002) Record
management
CrossAccess (2003) Info
access to mainframe DBs
Green Pasture (2003) Compound document mgmt
Trigo (2004) Product info mgmt
Alphablox (2004) BI analytics
and alerts
FileNet (2006) Business
process and content mgmt
DataMirror (2007) Real-
time data integration
Princeton Softech (2007) Database archiving
and test data management
Cognos (2008) BI and
performance mgmt platform
Solid Information Tech (2008) Real-time, all-the-time
info access
Venetica (2004) Access/
Integrate unstructured info through SQL query
SRD (2005) Identity
resolution
Ascential (2005) Enterprise
data integration
DWL (2005) Customer data
integration and mgmt
iPhrase (2005) Adaptive
info delivery and discovery
LAS (2006) Multi-cultural
name recognition
Unicorn (2006) Enterprise
metadata mgmt
Exeros (2009) Data
relationship discovery
SPSS (2009) Predictive
analytics
Guardium (2009) Real-time enterprise database monitoring and protection
Initiate (2010) Data integrity
software
Netezza (2010) High-
performance analytics in data warehousing appliance
IBM Software Group – Acquisition snapshot
Software Solutions
Coremetrics (2010) Web analytics for marketing
DataCap (2010) Advanced capture technology
Sterling Commerce (2010) Cross-channel and
B2B solutions
Unica (2010) Marketing
automation
PSS Systems (2010) Legal information governance
Clarity Systems (2010) Financial perfomance mgmt
Open Pages (2010) Business analytics for risk mgmt
Solving Industry Challenges
How do we
• make this easier to
implement ?
• reduce Time-to-Value ?
© 2009 IBM Corporation
These business challenges are interdependent—and IBM software can address them holistically
Information and analytics
Business integration and
optimization
People Product and service
innovation
Business infrastructure and
services
Risk, security and compliance
IBM software is optimized to work together in integrated solutions and architected on open standards that allow it to work with other
software and hardware.
21
© 2009 IBM Corporation
IBM solutions are built on a core set of software capabilities*
22
© 2009 IBM Corporation
Data models: Crime information
Adapters: NIEM standard
With increasing experience, best practice patterns become visible
What data is most important?
What analytics provide value?
Which groups to coordinate?
Enhanced:
Foundation for
Reuse and
Integration Social
Services
and Social
Security
Safety
and Security
Integrated
Urban
Infrastructure
Metropolitan
Transportation
and Roads
Tax and
Revenue
Management
Government
Industry
Framework
Integrates IBM
and Partner
solutions
Experienced:
Emergency
Management
2006 2008 2010
Identified:
Repeatable
Patterns
Architectures: Fraud detection
Analytics: Traffic prediction
Best Practice Examples:
© 2009 IBM Corporation
Industry Frameworks deliver the full power of IBM Software
Industry Solutions
Strategic Business Drivers
Servers, storage, communication networks and associated services
Industry Frameworks
IBM Software
Specific Business Problem
IBM Software Industry Solution products
Built on IBM
middleware
Models and tools
Process model and flows
Information models
Design templates
Re-usable code assets
Industry standards
Common services
© 2009 IBM Corporation
The Government Industry Framework supports solutions and projects
across six business Domains
Enable law enforcement organizations to
achieve situational awareness, increase
speed of command and ensure safety of it’s
citizens and protect the nations borders
Metropolitan Transportation and Roads
Tax and Revenue
Management
Integrated Urban Infrastructure
Social Services
and Social security
Safety and security
Reduce fraud, waste and error with a single
view of the taxpayer. Improve operational
efficiency with effective workflow and case
management. Enhance the taxpayer
experience with multi-channel access
Implement Transport Information
Management systems to provide journey
optimization and performance reporting.
Build multi-modal transportation systems to
collectively optimize capacity, reduce
congestion, and improve convenience
Create sustainable cities with effective
management of resources across city
systems. Implement water management,
smarter buildings and green solutions to
optimize resource usage and manage
environmental impact.
Optimize citizen-centered
experiences by putting the
citizen first by organizing
information around the citizen
and their needs. Improve
benefits delivery and ensuring
the proper use of resources
Improving teaching
effectiveness and student
outcomes by using
advanced analytics to
measure and predict
performance
Leveraging these insights to
build holistic early
intervention programs to
drive desired outcomes
Education
© 2009 IBM Corporation
Government SOA Foundation
Government Customer Care and Insight Foundation
Curam
Government Industry Solution Products
Government Industry Framework
Operations Center Foundation
GIF Conceptual Architecture – Industry Solution Products
IOC
Single View, ECM, Business Analytics
Maximo
Domain Specific IBM and Business Partner Solutions
Tax and Revenue
Management Safety and Security
Social Services &
Social Security
Integrated Urban
Infrastructure
Metropolitan
Transportation &
Roads
Education
I2 – CopLink I2 – Analyst Notebook IOC –Emergency Mgt.
Intelligent Water Mgt.
Intelligent Transport Mgt.
I2 - Enterprise Fraud Management * (in progress)
Industry Standards, Data, Rules and Process Models
Interfaces and Adapters
Delivery guides, & tools
Templates and Portlets
Reference Architectures
Development Tools
© 2009 IBM Corporation
Content Management
Co
nte
nt
ing
est
/
Dig
itiz
ati
on
of
pap
er
Co
nte
nt
Inte
gra
tio
n
Co
nte
nt
based
wo
rkfl
ow
Co
mp
lian
ce a
nd
Dis
co
very
Ad
d/R
eg
iste
r
Dele
te/U
pd
ate
Se
arc
h/R
etr
ieve
Ve
rsio
n C
on
tro
l
Init
iate
/ma
na
ge
Pro
ce
ss
Business
Applications
Interaction
Services (Telephony, Portal,
Kiosk, Presentation
Services)
MDM Services Analysis and Discovery Information Integration
Connectivity & Interoperability (ESB)
Hie
rarc
hie
s &
Rela
tio
nsh
ips
Secu
rity
&
Pri
vacy
Ev
en
t D
ete
cti
on
Au
dit
an
d H
isto
ry
Du
pli
cate
Su
sp
ect
Pro
cessin
g
Data
Sta
nd
ard
izati
on
Data
Cle
an
sin
g
Cri
tical D
ata
Man
ag
em
en
t
A
lert
s
Ge
t H
isto
ry
Ad
d S
ou
rce
Sys
tem
ke
y
Se
arc
h
Ide
nti
ty
Res
olu
tio
n
Information Services Composition
Reso
luti
on
En
gin
e
Pe
rsis
ten
t Q
ue
ry
External
Data Sources (Watch Lists, Axciom,
Experian, Lexis Nexis,
D&B, etc.)
Pro
bab
ilis
tic M
atc
hin
g
Data
Qu
ality
Man
ag
em
en
t
Data
Ste
ward
sh
ip
Rela
tio
ns
hip
Res
olu
tio
n
Analytical Data
Vis
ualizer
An
on
ym
ou
s
Reso
luti
on
Ru
le D
ete
cti
on
Iden
tity
Man
ag
em
en
t
ET
L
En
terp
rise In
form
ati
on
Inte
gra
tio
n
Content
Management
Systems and
Applications
Nam
e
Sta
nd
ard
iza
tio
n
Fe
de
rate
d Q
ue
ry
... ... …
Ad
dre
ss
Sta
nd
ard
iza
tio
n
& V
ali
da
tio
n
Ad
d /
Up
da
te
Pa
rty
Ad
d /
Up
da
te
Rela
tio
ns
hip
s
Ma
tch
ing
&
Su
rviv
ors
hip
Ad
d /
Up
da
te
Ac
co
un
t D
ata
Risk
Management (Compliance,
Analysis,
Scoring, etc.)
No
tify
IBM InfoSphere
Information
Server &
Global Name
Recognition
IBM Entity
Analytic
Solutions
Initial & Incremental Loads (ETL)
Business
Optimization &
Performance
Services
Init
ial &
In
cre
men
tal L
oad
s
Authoritative Source
IBM InfoSphere
Master Data
Management
Server
IBM ECM
FileNet
IBM Master
Content Bridge
Routing Message Mediation
Transport
Publish Subscribe Quality of Service
Service Integration
FTP
Single View of Party Logical Architecture
IBM
COGNOS
&
IBM SPSS
Advanced
Case
Management
© 2009 IBM Corporation
…are unique, integrated Products, addressing industry use cases and solving specific customer problems
…built on a common Platform of core IBM Software products for efficient delivery and reuse across industries
...leverage both organic and inorganic investments
...use client value delivery models, including cloud offerings
IBM Software Technology
IBM Software Industry Solution
Products
Repeated
patterns are
integrated into
new products
Taking lessons learned and best practices from leading engagements and making those solutions available to the rest of the world
Frameworks are evolving with increased asset content
delivering industry products to enable higher value industry solutions
© 2009 IBM Corporation
IBM Intelligent Operations Center for Smarter Cities provides
integrated insight…
…start within a particular service area or
manage across services
Modular segment (domain) slide
Smarter Operations – across departments and agencies Leverage information with real-time visibility of key data to drive better decisions Anticipate performance to identify, manage and mitigate incidents that impact operations Coordinate resources and processes to respond to situations rapidly and effectively
…within a particular service area or
managing across many services
© 2009 IBM Corporation
IBM Solution Area: Public Safety
Data Management
Crime Information Warehouse / Video Analytics
Data Analytics (i2, SPSS)
Emergency Response Solutions / IOC
Real Time Crime Center
Access to a wide variety of relevant information sources
An integrated
and trusted
information base
Information integrated with operations
Proactive planning and decision making
Unified threat
assessment
and response
Optimized environment
and resources to
anticipate, prevent and
respond
Coordinating resources and processes to operate effectively
Anticipating problems to resolve them proactively
Leveraging information to make better decisions
We can help you plan and execute critical aspects of
your journey
© 2009 IBM Corporation
On Premise:
Build on workload optimized
platforms
Leverage infrastructure
readiness services
Shared Services:
Work together across
multiple cities
Share services using
preconfigured systems
Cloud Delivery:
Log on to your smarter city
environment
Customize interfaces,
reports and data inputs
We provide deployment choices that offer flexibility and agility
“It’s about transforming the way we do business, so we
can invest that money in front-line service delivery”
Chief Superintendent Avon & Somerset Police
Inspired By
© 2009 IBM Corporation 32
Independent audits show significant ROI from framework projects
Memphis Police predictive analytics software to improve
its overall operations, enabling it to considerably reduce
crime without a proportional increase in staff while
expanding its coverage area. ROI – 863%; Payback – 2.7
months; Average Annual Benefit -$7,205,501
Clark County Family Services increased office
productivity, improved case management and
compliance that helped identify more federal funding,
to drive 245% ROI with payback in 9 months and
an annual average benefit of $4,393,259.
Alameda County Social Services Agency
Implemented IBM’s Social Services Integrated Reporting
System to achieve the visibility to avoid overpayments
and improve productivity. ROI – 631%; Payback – 2
months; Average Annual Benefit - $24,725,000
DC Water achieves 36 percent reduction in customer
calls through increased preventive maintenance and
implementation of automated meter readings.
Streamlines processes to increase the number of
emergency investigations dispatched within 10
minutes from 49 to 93 percent.
© 2009 IBM Corporation
BACKUP
© 2009 IBM Corporation
SOA Foundation
Ap
ps
&
Info
Assets
De
ve
lop
me
nt
Se
rvic
es Interaction
Services Process Services Information
Services
Partner Services Business App Services Access Services
ESB
IT S
erv
ice
M
an
ag
em
en
t
Infrastructure Services
WebSphere Process Server
WebSphere Portal
DB2 Information Server WebSphere
Business Modeler & Monitor
DB2 CMOD FileNet
DB2 DWE Cognos
WebSphere Application Server
WebSphere Partner Gateway
WebSphere Adapters
WebSphere XD / DataPower
WebSphere MQ WebSphere ESB
WebSphere Message Broker Tivoli CAM for
SOA
Tivoli CAM for Response Time
Tracking
Tivoli CAM for WebSphere
Tivoli Access Manager
Rational Application Developer
Rational Software Architect
WebSphere Integration Developer
Enables collaboration
between people, processes &
information
Orchestrate and automate
business processes Manages diverse data in a
unified manner
Connect with trading
partners Build on a robust,
scaleable, and secure
services environment
Facilitates interactions with
existing information and
application assets
Optimizes throughput, availability and
performance
Integrated
environment
for design
and creation
of solution
assets
Facilitates better decision-making with real-
time business information
Manage and
secure
services,
applications
&
resources
Business Innovation & Optimization Services
WebSphere Service Registry and Repository
Rational Method Composer
For SOA
WebSphere Host Access Transformation Services (HATS)
Tivoli Identity Manager
Tivoli Service Desk
Tivoli CCMDB
© 2009 IBM Corporation
Energy Healthcare Water
Transportation Govt Services & Education Public Safety
…enabling interconnections across systems to improve outcomes
Public Safety increases use of
public transit
Protecting city water increases
public safety
Customizable
Better student health positively
impacts attendance
Easing traffic congestion improves
emergency response
© 2009 IBM Corporation 36
To ensure the economic health, welfare and security of their
citizens, smart governments will work to…
STRENGTHEN NATIONAL SECURITY AND PUBLIC SAFETY Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.
MANAGE RESOURCES EFFECTIVELY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.
IMPROVE CITIZEN AND BUSINESS SERVICES
Connecting people to programs based on individual needs—achieving sustainable
outcomes while reducing operational costs and
maximizing taxpayer value.
ENSURE A SUSTAINABLE ENVIRONMENT
Deploying environmentally responsible operations,
from energy efficiency and conservation to transportation management and the pursuit
of renewable resources.
GOVERNMENT
© 2009 IBM Corporation 37
These rapidly advancing attributes, instrumented,
interconnected, and intelligent, create an opportunity
for governments to think and act in new ways.
Connecting people to programs
based on individual needs—
achieving sustainable outcomes
while reducing operational costs
and maximizing taxpayer value.
Leveraging business
intelligence and planning to
improve insight and elevate
performance with visibility
and control.
Enabling defense and law
enforcement organizations to
achieve situational awareness,
increased speed of command and
combat superiority.
Deploying environmentally
responsible operations, from
energy efficiency and conservation
to transportation management and
the pursuit of renewable resources.
+ + =
© 2009 IBM Corporation 38 38
CHANGING DEMOGRAPHICS
Median ages are rising in the developed
countries of Italy, Germany and Japan,
but dropping in developing ones such
as India.
RISING ENVIRONMENTAL
CONCERNS
Societies and governments are
becoming more attuned to what the
earth can provide and what it can
tolerate.
GROWING THREATS TO SOCIAL
STABILITY AND ORDER
From terrorism to armed conflict to
pandemics to natural disasters, the
character of threats is changing.
ACCELERATING GLOBALIZATION
Countries and societies are becoming
more economically interdependent across
social, political and cultural boundaries, as
illustrated by current economic conditions.
EVOLVING SOCIETAL RELATIONSHIPS
Today, governments are expected to
deliver results and value through secure,
private services that are available
anywhere at any time.
EXPANDING IMPACT OF
TECHNOLOGY
The adoption of the Internet is remaking
the landscapes of business, healthcare
and government.
Today’s imperative: Managing within the current global financial and economic crisis in a
way that begins to solve the above challenges and lay a foundation to build a better future.
For governments, this means leading in the face of global
challenges brought on by key drivers.
© 2009 IBM Corporation
Leaders create opportunities from today’s harsh realities
Declining Budgets
Increasing Threats
Changing Populations
Aging Infrastructure
Innovation
Investment
Community
Sustainability
© 2009 IBM Corporation
Planning and Management Design and implement a city plan to realize full potential for citizens and businesses; while efficiently running daily operations
Infrastructure Deliver efficient fundamental city services that make a city desirable for citizens
Human Provide effective services that support the economic, social and health needs of citizens
Leaders must innovate across services to meet and exceed citizen
expectations
Infrastructure Human
Planning and Management
Government and Agency Administration
Environmental
Social and Health
Transportation
Energy and Water
Education
Public Safety
Urban Planning
© 2009 IBM Corporation
…engaging citizens and businesses
Reaching beyond city hall to collaborate and integrate…
Citizen Groups
Businesses
Other levels of Government
Universities
Hospitals
Security Agencies
Not for Profits
Developers
Infrastructure Human
Planning and Management