Social Media Audit - African News Channels

Post on 24-Jun-2015

992 views 1 download

Tags:

description

A Facebook,Twitter and YouTube audit on African News Channels.

transcript

Social Media Audit

African News Channels m

1. ANN7

2. BBC Africa

3. CNBC Africa

4. ENCA

5. SABC News

News Channels Audited m__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

• This is a Social Media Audit of 5 African News Channels.

• The time frame of the audit was from 25th October – 25th

November 2013.

• The Social Media channels analyzed for the audit are Facebook, Twitter and YouTube.

• The criteria used to assess the performance of the News channels on Facebook: Engagement, Fan Growth and Mentions.

• The criteria used to assess the performance of the News channels on Twitter: Engagement, Fan Growth and Cumulative reach.

• The criteria used to assess the performance of the News channels on YouTube: Subscribers and Views.

Introduction m__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

• People Talking About This (PTAT) - The number of people talking about your

Facebook Page, by story type. (Unique Users)

• Fans: The total number of people who have liked your Page.

• Facebook Mentions: The number of people in South Africa who mentioned any

of the channel anywhere on Facebook.

• Cumulative Reach: refers to the number of people that are reached from

exposure to a tweet.

• Original Tweets: refer to tweets composed by individuals, containing the @name.

• ReTweets: Tweets that users decide to re-share with their own followers.

• Replies: refer to responses to a tweet, containing the @mention of the original

tweet composer.

• Influencer - A person or a group of people who possess greater than average

potential to influence due to attributes such as personal persuasiveness.

Glossary N__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

qqqqq

Fans: 1 300

People Talking About This: 80

qqqqqMost Popular City: Johannesburg

Most Popular Age Group: 25 - 34

ANN7 has 6,1% engaged Facebook Fans

Engaged Fans

Passive fans

ANN7 f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

Monthly Fan Growth: 52

*Facebook mentions data is missing since ANN7 is still a new page

Time Frame: 25 Oct – 25 November

Facebook Mentions: *

ANN7 f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

1139

9037

179 9

South Africa India Others Zimbabwe Botswana United Kingdom

Fans

Countries

Location of Facebook Fansg

Time Frame: 25 Oct – 25 November

qqqqqq

Followers: 4128

@ANN7tv mentions: 3 150 Tweets

Most Popular Day: 25th Nov 2013

Location of Tweets

j24% o76%

Device Used For Tweets

Cumulative Reach: 17 Million

1183

1543

424Original

Retweets

Replies

Web Mobile

2484453

39 308

SA USA UK Indonesia India

Tweets

Countries

ANN7 Mentions: 1 658 Tweets

ANN7 t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

ANN7 t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

248 855

189 690

104 700

95 96178 490

#Africa #Typhoon #Kenya #SouthAfrica #Police

Tweets

Topics

Most popular Topics on TwitterP

Time Frame: 25 Oct – 25 November

ANN7 t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Influencers tweeting ANN7

Time Frame: 25 Oct – 25 November

qqqqqqqqqqqqqqq

Fans: 247 151

People Talking About This: 18 896

qqqqqqqqqqqqqqqMost Popular City: Kampala

Most Popular Age Group: 25 - 34

BBC Africa has 7,6% engaged Facebook Fans

q67% w33%

Facebook Mentions By Gender

Engaged Fans

Passive fans

Facebook Mentions: 104 000

BBC Africa f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

Time Frame: 25 Oct – 25 November

BBC Africa f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

33 384

21 59219 995 19 253

16 428

12 3209 657 8918

7201 7072

Nigeria Kenya Malawi Egypt Ghana Uganda UnitedStates

Zambia Ethiopia SouthAfrica

Fans

Countries

Location of Facebook Fansg

Time Frame: 25 Oct – 25 November

qqqqqqqqqqqqqqqq

Followers: 298 270

@BBCAfrica: 36 678

Most Popular Day: 21st Nov 2013

Location of Tweets

j33% o67%

Device Used For Tweets

Cumulative Reach: 284 Million

4097

27929

4652Original

Retweets

Replies

Web Mobile

9451

4232 3602 34292409

US Nigeria Kenya UK SouthAfrica

Tweets

Countries

BBC Africa Mentions: 7 751 Tweets

BBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

BBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

3 million

1,26 million1,28 million

935 110628 491

606 329

#Music #Video #Saudi #Photography #Egypt #Football

Tweets

Topics

Most popular Topics on TwitterP

Time Frame: 25 Oct – 25 November

BBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

Influencers tweeting BBC Africa

qqqqqqqq

Fans: 13 615

People Talking About This: 861

qqqqqqqqMost Popular City: Nairobi

Most Popular Age Group: 18 - 24

CNBC Africa has 6,3% engaged Facebook Fans

q52% w48%

Facebook Mentions By Gender

Engaged Fans

Passive fans

Facebook Mentions: 14 000

CNBC Africa f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

Time Frame: 25 Oct – 25 November

CNBC Africa f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

3 558

3 102

2 625

1 225

787

Kenya Ghana Nigeria Uganda South Africa

Fans

Countries

Location of Facebook Fansg

Time Frame: 25 Oct – 25 November

qqqqqq

Followers: 28 841

@CNBCAfrica Mentions: 3 715

Most Popular Day: 30th Oct 2013

Location of Tweets

j48% o52%

Device Used For Tweets

Cumulative Reach: 14 Million

1201

2176

338Original

Retweets

Replies

Web Mobile

1736

750359 213 84

SouthAfrica

USA Kenya Nigeria Zambia

Tweets

Countries

CNBC Africa Mentions: 711

CNBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

CNBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

2,5 Million

1,2 Million

661 914594 166

283 543 273 335

#Cancer #Video #Selfie #Business #China #School

Tweets

Topics

Most popular Topics on TwitterP

Time Frame: 25 Oct – 25 November

CNBC Africa t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

Influencers tweeting CNBC Africa

qqqqqqqqqqqq

Fans: 87 605

People Talking About This: 24 193

qqqqqqqqqqqqMost Popular City: Johannesburg

Most Popular Age Group: 25 - 34

ENCA has 27,6% engaged Facebook Fans

q72% w47%

Facebook Mentions By Gender

Engaged Fans

Passive fans

Facebook Mentions: 132 000

ENCA f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

Time Frame: 25 Oct – 25 November

ENCA f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

72 569

2 679 1 886896 874

South Africa Zimbabwe Botswana Zambia Nigeria

Fans

Countries

Location of Facebook Fansg

Time Frame: 25 Oct – 25 November

qqqqqqqqqqqqq

Followers: 137 024

@ENCAnews Mention: 34 347 Tweets

Most Popular Day: 28th Oct 2013

Location of Tweets

j22% o78%

Device Used For Tweets

Cumulative Reach: 94 Million

9362

19402

5583Original

Retweets

Replies

Web Mobile

ENCA Mentions: 11 380 Tweets

262015522

471 306 256

SA USA UK Botswana Nigeria

Tweets

Countries

ENCA t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

ENCA t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

661 908

462 036

455 262236 302

78 490 41 028

#Selfie #Phillipines #Obama #Anonymous #SouthAfrica #Capetown

Tweets

Topics

Most popular Topics on TwitterP

Time Frame: 25 Oct – 25 November

ENCA t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

Influencers tweeting ENCA news

qqqqqqqqqqqq

Fans: 137 525

People Talking About This: 5 377

qqqqqqqqqqqqMost Popular City: Johannesburg

Most Popular Age Group: 18 - 34

SABC News has 3,9% engaged Facebook Fans

q72% w28%

Facebook Mentions By Gender

Engaged Fans

Passive fans

Facebook Mentions: 132 000

SABC News f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

Time Frame: 25 Oct – 25 November

SABC News f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Page Insights

92523

10 186

5 983

3 6502 282

South Arica Zimbabwe Botswana Nigeria Malawi

Fans

Countries

Location of Facebook Fansg

Time Frame: 25 Oct – 25 November

qqqqqqqqqqqqqq

Followers: 123 292

@SABCNews mentions: 11 676

Most Popular Day: 22nd Nov 2013

Location of Tweets

j19% o81%

Device Used For Tweets

Cumulative Reach: 21 Million

2798

6029

2925 Original

Retweets

Replies

Web Mobile

SABC News Mentions: 1 428

91271649

168 90 56

SA USA Nigeria UK Ghana

Tweets

Countries

SABC News t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

SABC News t__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Profile Insights

Time Frame: 25 Oct – 25 November

Influencers tweeting SABC News

Benchmark fm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Facebook Fans

247 151

137 525

87 605

13 6151 300

BBC Africa SABC ENCA CNBC Africa ANN7

Fans

Channels

Number of Facebook Fans: African News Channelsu

Q

Time Frame: 25 Oct – 25 November

Benchmark fF__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

South African Facebook Fans

92 523

72 569

7 072

1 139787

SABC ENCA BBC Africa ANN7 CNBC Africa

Fans

Channels

Number of South African Facebook Fans: African News Channelsu

Q

Time Frame: 25 Oct – 25 November

Benchmark fm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Engagement rate

28%

8%6% 6%

4%

ENCA BBC Africa CNBC Africa ANN7 SABC

Engagem

ent

Rate

Channels

Engagement Rate: African News Channelst

Q

Time Frame: 25 Oct – 25 November

Benchmark tm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Twitter Followers

298 270

137 074123 292

28 8414 128

BBC Africa ENCA SABC CNBC Africa ANN7

Follo

wers

Channels

Number Twitter Followers: African News Channelsu

Q

Time Frame: 25 Oct – 25 November

Benchmark tm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Twitter Mentions

36 67834 347

11 752

3 715 3 150

BBC Africa ENCA SABC CNBC Africa ANN7

Mentions

Channels

Mentions: African News Channelst

Q

Time Frame: 25 Oct – 25 November

Location of tweets: All Channels

41920

17801

4803 4095 4034

South Arica Zimbabwe Nigeria UK Kenya

Fans

Countries

Location of Mentions African News Channelsg

Time Frame: 25 Oct – 25 November

Benchmark tF__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Q

YouTube Subscribers

25 735

14 457

6 128

48

ENCA SABC CNBC Africa ANN7

Subsc

ribers

Channels

Number of YouTube Subscribers: African News Channels

y

Benchmark wm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Q

Time Frame: 25 Oct – 25 November

Benchmark wm__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

YouTube Views

10,2 Million

5,3 Million

4,7 Million

1,05 Million

21 283

ENCA SABC CNBC Africa BBC Africa ANN7

Vie

ws

Channels

Number of YouTube Views (25 Oct -25 Nov)v

Q

Time Frame: 25 Oct – 25 November

Time Frame: 25 Oct – 25 November

Insights f__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

b

• BBC Africa is the News channel with the most Facebook Fans.

• ANN7 is the News channel with the least Facebook Fans and also has the lowest engagement rate.

• SABC news is the News channel with the most South African Facebook Fans.

• SABC news is also the most mentioned channel on Facebook.

• ENCA is the 3rd largest News channel on Facebook and has the most engaging Facebook Page.

Time Frame: 25 Oct – 25 November

Insights t&w__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

b

• BBC Africa is the News channel with the most Twitter Followers and Mentions.

• ENCA is the channel that is the most active on Twitter.

• Regarding that SABC news is the main South African Broadcaster, ENCA is the channel with the most Tweets from South Africa.

• ENCA is the channel with the most subscribers and Views on YouTube.

Recommendations

For strategic insights and recommendations, see the detailed report here:

http://info.zasocialmedia.com/social-media-audit-african-news-channels

Tel: (011) 321 0201

www.zasocialmedia.com

audit@zasocialmedia.comCompiled by:

Sandile Mayambala – Social Media

Analyst

@sanzasurf

Thobeka

Social Media Co-ordianator

@Thob_T