Social media: The connective tissue between news outlets and their communities

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For presentation to be given at NU@Noon event at Northeastern University's Burlington campus, March 23, 2011.

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Social media

The connective tissue betweennews outlets and their communities

Facebook

• A real-names alternative to newspaper comments

Facebook

• A real-names alternative to newspaper comments

• Boston Globe Facebook page has 9,616 people who “like” it

Facebook

• A real-names alternative to newspaper comments

• Boston Globe Facebook page has 9,616 people who “like” it

• Civil discussions create a sense of community around the news (link)

Flickr

• The leading social network for photographers

Flickr

• The leading social network for photographers

• WBUR Listener Photo Project providesinstant gratification

Flickr

• The leading social network for photographers

• WBUR Listener Photo Project providesinstant gratification

• Users are empowered, and WBUR builds loyalty and community (link)

SeeClickFix

Social network combines mapping and discussion board to bring together community, media and government (link)

SeeClickFix

• 42 people post complaints about ugly downtown building

SeeClickFix

• 42 people post complaints about ugly downtown building

• New Haven Independent followsup with story

SeeClickFix

• 42 people post complaints about ugly downtown building

• New Haven Independent followsup with story

• Story generates another 24 comments and promise from owner (link)

Twitter

• Most flexible social network for finding sources, reporting news

Twitter

• Most flexible social network for finding sources, reporting news

• Smart journalists build communities and engage in conversation

Twitter

• Most flexible social network for finding sources, reporting news

• Smart journalists build communities and engage in conversation

• Users can gain a new perspective on news and journalism (link)

Twitter as a broadcast tool

• Salem NewsTwitter post goesup at 1:50 p.m.

Twitter as a broadcast tool

• Salem NewsTwitter post goesup at 1:50 p.m.

• By 4:30 p.m., a complete story with slideshow and a map

Twitter as a broadcast tool

• Salem NewsTwitter post goesup at 1:50 p.m.

• By 4:30 p.m., a complete story with slideshow and a map

• Local blogger poststo TwitPic. How do we get him involved?

Twitter as an engagement tool

• Newton blogger Doug Haslam posts photo of snowy sidewalk

Twitter as an engagement tool

• Newton blogger Doug Haslam posts photo of snowy sidewalk

• GateHouse’s Greg Reibman retweets Haslam’s post

Twitter as an engagement tool

• Newton blogger Doug Haslam posts photo of snowy sidewalk

• GateHouse’s Greg Reibman retweets Haslam’s post

• Mayor Setti Warren calls Reibman, andthe snow is removed

The tao of Twitter

• Say it in 140 characters — less if you want people to retweet you

The tao of Twitter

• Say it in 140 characters — less if you want people to retweet you

• Don’t just accumulate followers — build a list of people you follow

The tao of Twitter

• Say it in 140 characters — less if you want people to retweet you

• Don’t just accumulate followers — build a list of people you follow

• Dip in and out, and don’t worry aboutwhat you’ve missed

Finding feeds to follow

• Most news organizations list official Twitter feeds

Finding feeds to follow

• Most news organizations list official Twitter feeds

• Most interesting feeds are more personal than official feeds

Finding feeds to follow

• Most news organizations list official Twitter feeds

• Most interesting feeds are more personal than official feeds

• Smart news outlets let their reporters develop voice and personality (link)

Who are others following?

• If you like someone’s feed, study who he or she finds worth reading

Who are others following?

• If you like someone’s feed, study who he or she finds worth reading

• Easiest way to do this is if someone you’re following has set up lists

Who are others following?

• If you like someone’s feed, study who he or she finds worth reading

• Easiest way to do this is if someone you’re following has set up lists

• Go through the list selectively or follow the entire list (link)

The power of search

• Listorious is an excellent search tool for people, topics and regions (link)

The power of search

• Listorious is an excellent search tool for people, topics and regions

• TweetDeck Directory is similar but is set up better for browsing (link)

The power of search

• Listorious is an excellent search tool for people, topics and regions

• TweetDeck Directory is similar but is set up better for browsing

• Boston Media Tweeters is a wiki with some notable local journalists (link)

Tracking social media worldwide

• Global Voices Online follows and aggregates citizen journalism

Tracking social media worldwide

• Global Voices Online follows and aggregates citizen journalism

• Blogs, Twitter and YouTube videos from hot spots such as Libya

Tracking social media worldwide

• Global Voices Online follows and aggregates citizen journalism

• Blogs, Twitter and YouTube videos from hot spots such as Libya

• An invaluable supplement to traditional news sources (link)

(cc) 2011 by Dan Kennedy

Creative Commons license at www.dankennedy.net

Northeastern UniversityBoston, MA 02115

March 23, 2011