SOVA - Single Order Validation Application

SOVA Education Package

October 13, 2008

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Agenda

SOVA ScopeNot in scopeSova AuditsSova Screen LayoutOrder Processing EnvironmentSupportSOVAOPS@us.ibm.com

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What does SOVA do?

SOVA moves Manufacturing validation forward in the Order Process cycle. SOVA validates the configuration based on the defined STARTING POINT in the CFReport, CFXML, or PIP.

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Products Supported by SOVA

SOVA supportsPowerSeries (i and p) Servers, Storage, Printers, and RSSzSeries - non-Manufacturing auditsModular systems (xSeries)i and pSeries software

US software rules are includedComponent validation - Features in a Machine TypeCross component validation - Machine Type to Machine Type

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Outside of SOVA Scope

The IBM Inventory System in AAS is not used The validation starting point established by MRPDplus in eConfig

zSeriesNot validated in MAT Manufacturing Validation completed in eConfig

Requires order to be frozenHigh level of change after order submittedHigh cost of Manual support

zSeries software not in scopeSoftware not supported

EMEA software nomenclatureCanadian software nomenclatureShrink-wrap (DSW) software

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IBM Legacy Order environment - Order failures identified through the Order process

LegacySystemsCOVER

Manufacturing Rules

RuneConfig

Order Scheduled

Manufacturing Validation

Manufacturing

Proposal to

Customer

MAT Rules

MAT

Proposal Accepted

Fix Order

IBM Order Process

Distributor/BP Order Process

A

A

Order Failure Order Failure

* *

B

B

Submit Order to

IBM

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SAP TX _ Hub

Mfg. RulesCOV

SOVA Validation

RuneConfig

SOVA

Order Scheduled

Validation

Mfg. / Distr.

Proposal to

Customer

MAT Rules

MAT

ExecutionLog

Proposal Accepted

Submit Order to

IBM

Call SOVA (API)

IBM CHW SAP Order Process

Distributor / Partner Order Process

A

A

Fix Order

Order Failure Order Failure

B

B

* *

Order Failure *

GOAL: Early Failure Identification

PC/S

BPSO

LegacySystemsCOVER

Order Scheduled Mfg. / Distr.

IBM Legacy Order Process

ValidationA

SOVA execution - Identify an order failure before the Order is submitted

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User Problem User Guide

Primary support tool on the SOVA web pagePDF format provided

Print hard copy recommendedGoal: Easily distinguish between SOVA problems and order problems

User Operations Help Long Running Requests, How to, Infrastructure problemse-mail to SOVA Operations: SOVAOPS@us.ibm.comRefer to the SOVA User Guide for Help Functions listed on the result screen

Rules / StructureeConfig issues through eConfig supportStandard process

Technical / Infrastructure ProblemsCannot access SOVA Application (call 888-IBM-HELP)e-mail to SOVA Operations: SOVAOPS@us.ibm.com

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Order Problems Similar to existing order problem supportSOVA User

User Guide CFReport format/age/altered/locked/MES historyRe-run eConfig, rerun SOVAFor suspected SOVA problems

SOVA Help via e-mail request SOVA Operations: SOVAOPS@us.ibm.com

Order Service: Product Definition and Order ExpertsUser Guide

CFReport too large/complexSOVA Help via e-mail request SOVA Operations: SOVAOPS@us.ibm.com

Techline working with Order ServicesOrder Service: Product Definition and Order Experts

User Guide Validation did not passUser Guide provides Problem DeterminationTechline provides order nomenclature supportEquivalent to eConfig problem solving

Techline working with Order Services

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SOVAOPS@us.ibm.comThanks for using SOVA!

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