What is SOP

What is SOP?

It’s a step by step explanation of a business process,

SOPs don’t focus on what is needed to be done, BUT HOW

Why do you need SOP?!

Understand your business processThey don’t only help you evaluate what you’re doing now, but what you need to do next (move forward)((how to use your software,, use the to evaluate your choices)

To ensure all employees perform business process the same way (efficiency & liability)

How to make an SOP??

STEP1: DEVELOP A LIST

Managers to discuss with their employees about potential SOP s

Link SOPs with different departments

STEP2: PLAN THE PROCESS

- Determine the format- Agree on template- Establish a review process- Determine how SOPs will be

accessed

STEP3: CONDUCT INTERVIEWS

- Interview the employees who do the work

- Check for documentations that may already be available

STEP4:WRITE.REVIEW.PUBLISH

- Add your notes- Determine gaps in

info

STEP5: MAINTENANCE

* All SOPs must be review at least once a year

* Notes must be added

* Work flow must be measured

* Feedback must be taken

WAREHOUSING SOP

WHO WHAT

WHEN WHERE

S.O.P

All SOPs require final authorization of at least two signatures including other than the Initiator

S.O.P

CHANGES IN SOP

Changes to SOPs can be made as long as these changes are justified. Changes may affect other relevant SOPs and these relevant SOPs may need to be reviewed with the SOP under revision

TRAINING PROCEDURE

JOB REQUIRMENTS Labor A - Minimum Requirements : High School and/or diploma in any field if possibleB - Ability to read write and understand English and or Arabic languages

Warehouse SupervisorA - Vocational Collage Diploma or Higher pharmacy or science diploma is preferable with Computer knowledge if possible.B - Sufficient knowledge and / or experience in Warehousing systems.C - Sufficient knowledge in GDPs (Good Distribution Practices)D - Good communication skills .

Warehouse Manager The Warehouse Manager should have the following qualificationsA - B.Sc in Pharmacy or higherB - Sufficient experience and knowledge in Warehousing system.C - Sufficient knowledge of GDPsD - Computer skills are preferredE - Excellent communication skills

LIMITED ACCESS AREA

Establish responsibilities and procedures for security and access in

the warehouse

LIMITED ACCESS AREA

GENRAL PERSONNEL

PRACTICE IN THE WAREHOUSE

JOB FUNCTIONS FOR WAREHOUSE SUPERVISOR

- Plan and distribute the daily routine work- Notify the Warehouse Manager about any deviation in order to

perform proper investigation to verify the deviation.- Perform proper training for their team- Ensure GDPs and SOPs compliance- Ensure proper storage conditions of products and correct locations- Coordination with other sections - Ensure proper and timely receiving and shipping of products- Follow up and update training of new employees on GDPs, SOPs.- Review and approve Standard Operating Procedures SOPs- Creation of New SOPs and updating the current SOPs - Maintain the warehouse and comply with safety rules

DATA ENETRY CORRECTIONS- Entries will be made in dry ink if applicable.- Corrections or obliteration will not be made using “white –

out” or other data masking materials- A single line will be drawn through the information.- The person making the correction will initial and date the

cross out F.M- If another information is to be substituted, it will be

written as close as possible to the correction site- If needed, a reference to another document or page will

be indicated.

GOOD STORAGE CONDITIONS

REJECTED AREA

COLLECTION & DISPOSAL OF NON-CONFORMING ITEMS

- RECEIVING PROCEDURE- RECEIVING CONTROLLED

DRUG PRODUCTS

RECEIVING OF COLD CHAIN PRODUCTS

WAREHOUSE INVENTORY CONTROL

DISPATCHING

RETURNED DRUG PRODUCTS

RETURNED DRUG PRODUCTS

RECALL PROCEDURE&

COMPLAINS HANDLING PROCEDURE

SELF INSPECTION&

SAFETY PROCEDURES

CLEANING SOL., GENERAL HOUSE WAREHOUSE, VEHICLES & MOP CLEANING

PREPARATION PROCEDURE

PEST CONTROL

KSB consultants