Strategic Desktop Virtualization

transcript

STRATEGIC BUSINESSVIRTUALIZATION

Desktop/Webbook ImpactInnovate by “Thinking Big”

Jack WilsonEnterprise ArchitectAmerisure Insurance

jwilson@amerisure.com / jwilson@vsavant.com

In 30+ years of being in IT this isthe ONLY solutionI’ve developed whose reality EXCEEDED my expectations

GOALS of this PRESENTATION

How Comprehensive Strategic Virtualization can transform an organization and allows IT to be a true competitive advantage beginning at the Desktop (a strategic business, not exclusively a technical perspective)

Demonstrate, via the Amerisure Insurance case study, how a real organization made a major metamorphosis and is now reaping the benefits (reality not theory)

What would it mean to your organization to be able at access your applications and data from “Anywhere, Anytime, from Any device”?

airport

office

STRATEGIC VIRTUALIZATIONWhat would it mean to your organization if you could remove the restriction of having to be in a specific “Brick & Mortar” location in order to conduct business (ubiquitous access to systems and data)

STRATEGIC VIRTUALIZATION

Strategic Virtualization’s largest organizational impact is DESKTOP/WEBBOOK VIRTUALIZATION

(touches everyone in the organization)

Amerisure StoryWe Had Layers of Technology

Data Center as “Archaeological Dig”

• Hardware

• Operating Systems

• Applications

• Databases

• Nothing ever went away completely

• Anything new simply added additional layers

We Had An Increasing Unsupportable And Complex Tangle Of Disparate Technologies

This has often created a nightmare infrastructure that in many ways “ties our hands”

“If it’s not broke don’t fix it”

Red flag

We Had Access Limited To The Office(little flexibility/mobility)

Staff “chained to desk”, limits ability torespond quickly

Must be at the office computer to work

STRATEGIC ROADMAP

Moving from where we were

“complex legacy” to where we need to be

“virtual & simple” infrastructure

STRATEGIC ROADMAP

“Fast Settlers not Pioneers”

We’ll use proven technologies with a creative, strategic “twist”

(6 months in another organization’s production environment)

STRATEGIC ROADMAP

We’ll streamline infrastructure, remove layers of technologySimplify remote, centralize complex “Southwest Airline” model

Reset the Cultural Mindset

Change the cultural view from that of having a personal computer to a business device

(a business tool like a phone handset)

I referred to this as “Utility Computing” when done right our business staff doesn’t even

notice the technology, IT JUST WORKS

Focusing IT on Business Delivery

No technology for technology sake, remember business partners, not tech-geeks

Must demonstrate real tangible business benefit and significantly outweigh any added cost or complexity

Dramatic Transformation

Legacy/Complex (before)

• 800 difficult to maintain PC

desktops and laptops

• Arduous application update

process

Virtual/Simple (after)

• 12 Citrix servers to maintain in

central Data Center

• Simple Wyse thin clients only,

replaced all PC desktops

• Simple update to Citrix farm servers

• Complex / difficult to manage

remote locations

• Third party hardware support,

expensive & time consuming

• Two servers in each remote location

• Simple / streamlined remote

locations

• Any remote location can now and be

physical or virtual

• Routers in remote locations, all servers in HQ data center

• Small, tactical use of Citrix, poorly

planned and supported

• Multiple technology creating

complexity

• Multiple signons and passwords

(many helpdesk calls )

• Strategic use of Citrix XenApp, now

a staff core competency

• Microsoft Server, Oracle, VMWare

now core competencies

• Single signon, self service

password resets

• Little control over software in

organization

• 388 applications “inventory”,

little or no “ownership”

• Rationalized applications inventory

to 105 with assigned IT owners

• Total control over software through

governance process (all apps on

Citrix farm servers)

Amerisure’s Strategic Virtualization Timeline

2006 2007 2008 2009 2010 V- Desktop V-Meeting V-Fax V- Servers V-Image V-Notebooks V-Phone V-Datacenter “Bring Your Own “

IT Now Drives Innovation

TREMENDOUS ROI (Return On Investment) Much , much lower TCO (Total Cost of Ownership)

- Transformation paid for by one “PC refresh”

- Bonus ability to “skip”

two to three “PC refresh” cycles 2006 2009 2012 2015

TC/Citrix skipped $1.9 skip $1.9 skip ??

transformation refresh refresh

THE 80/20 “FLIP”

Instead of spending 80% of the our time

“fighting fires” and 20% on improvement

We now spent 80% of our time focused on

continuous Improvement and innovation

“making a difference” for the business

and 20% on maintaining

“Draining the Swamp”

“It’s hard to remember the original goal was to drain the swamp

when your fighting the alligators”

Straight TalkThe “Money Pit”

the traditional PC workstation(high support cost/security issues/3-4 year refresh)

Straight Talk

Cultural issues

-”You’ll shoot your eye out!”

- NIH -“Not Invented Here”

- CITRIX “hangover”

Natural Resistance to Change

- Fear of unknown

- Denial

- VP’s assistant

Straight Talk

Rich Media is becoming more prevalent, ESPN.COM DISNEY.COM

• This was a potential issue,

but is now resolved (thin

clients with XPe and Citrix

“IT IS WHAT IT IS”

• A bad app is a bad app even

when virtualized

• Citrix/VMWare certification

nonsense

HUGE QUALITY OF LIFE BENEFITS

Vastly improved productivity through simple, intuitive remote access (retain and attract talent)

-bad weather -personal issues

-telecommuting -flu outbreak

-building shutdown

We Are Positioned For The Future

Headlines May 15th, 2009“AirTran Offers WiFi on all flights”

Assume in the future you are ALWAYS CONNECTED

Cellular technology 3G and now 4G

EVERYWHERE

WE ARE “GREEN”Incredible “GREEN” infrastructure

(10% power usage of old legacy infrastructure)

We Have Strong Security and Control

Security improved, no local C: drives

and all data backed up

in data center

Control of infrastructure

through governance process

NO VIRUSES!

Do You Want?A more Agile Architecture that Supports any Business Strategy

To Dramatically Reduce Costs

Have Anywhere, Anytime from Any Device Access(instant Web presence)

Have an Infrastructure that runs like the “Energizer Bunny”

90% of the Shuttle’s energy is expended getting the

first few miles off the launch pad

fortes fortuna adiuvat“fortune favors the brave”

“SOMEONE” (internal or external) has to fill the Change Agent role to DRIVE Innovation,

QUESTIONS and FEEDBACK

Jack Wilson

Enterprise Architect

Amerisure Insurance

Jwilson@amerisure.com / Jwilson@vsavant.com

Cell 248.766.4869