STRESS MANAGEMENTidil Gonder / CRM Instructor@2007

idil Gonder / CRM Instructor@2007

What is “STRESS”?

Stress is the emotional and physical strain caused by our response to pressure from the outside world.

Common stress reactions include tension, irritability, inability to concentrate, and a variety of physical symptoms that include headache and a fast heartbeat.

idil Gonder / CRM Instructor@2007

The physical symptoms of stress include:

Dry mouth A pounding heart Difficulty breathing Stomach upset Frequent urination Sweating palms Tight muscles that may cause pain

and trembling

What is “STRESS”?

idil Gonder / CRM Instructor@2007

Types of Stress

Physical Stress

Physiological Stress

Emotional Stress

idil Gonder / CRM Instructor@2007

Nice To Know: Job-related stress is extremely common. According to the Jobs Rated Almanac, the five most stressful jobs are...

Types of Stress

idil Gonder / CRM Instructor@2007

1. President of the United States

2. Firefighter 3. Senior corporate executive

4. Race car driver

5.Taxi driver

The Five Most Stressful Jobs...

idil Gonder / CRM Instructor@2007

The Five Most Stressful Jobs...

AND...

idil Gonder / CRM Instructor@2007

The Five Most Stressful Jobs...

FLIGHT CREW!

idil Gonder / CRM Instructor@2007

Stages of Stress

ALARM STAGE

As you begin to experience a stressful event or perceive something to be stressful psychological changes occur in your body. This experience or perception disrupts your body’s normal balance and immediately your body begins to respond to the stressor(s) as effectively as possible.

idil Gonder / CRM Instructor@2007

RESISTANCE STAGE

During this stage your body tries to cope or adapt to the stressors by beginning a process of repairing any damage the stressor has caused.

Stages of Stress

idil Gonder / CRM Instructor@2007

EXHAUSTION STAGE

During this stage the stressor is not being managed effectively and the body and mind are not able to repair the damage.

Stages of Stress

idil Gonder / CRM Instructor@2007

Stages of Stress

idil Gonder / CRM Instructor@2007

Stress and Performance

Two effects of connection:

*energising to increase performance

*interfering which detracts from performance

idil Gonder / CRM Instructor@2007

Stress and Performance

panic

idil Gonder / CRM Instructor@2007

Dealing With Stress

T is for "Tune in" - Get into the habit of noticing early signs of stress.

A is for "Analyze" - Think about the source or causes of your stress.

R is for "Respond" - Deal with the cause of your stress, and its effects on you.

P is for "Prevent" - Develop good stress-reduction habits for a healthier lifestyle.

idil Gonder / CRM Instructor@2007

AVOIDENCE

TIME MANAGEMENT

DIET AND EXCERCISE

TELL SOMEONE

Dealing With Stress

idil Gonder / CRM Instructor@2007

PRIORITISE

SELF EXAMINATION

RELIGION

Dealing With Stress

idil Gonder / CRM Instructor@2007

Dealing With Stress