Post on 19-Feb-2018
transcript
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Introducing
ROAD SIDE ASSISTANCE
A service provided by Europ Assistance for TataAIG Private Car Insurance Policy holders
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ROAD SIDE ASSISTANCE (RSA) SUMMARY
The service is designed to take care of the vehicle and customers
worries in an unfortunate event of the vehicle meeting with accidentor a breakdown
!"A cover can be offered to private car customers at the time of
buying new Tata AIG Auto "ecure policy or at the time of renewal
The services to be provided by Europ Assist detailed in the following
slides
For on the road driving hazards and motoring problems
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BENEFIT TO CLIENTS
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SERVICES OFFERED
Repair and Towing Assisan!e
"ervice for #lat Tyre
#lat $attery % &ump "tart "ervice
!epair on the spot
"pare 'ey !etrieval ( "ervice for 'eys )ocked Inside
#uel "upport *Emergency #uel +elivery,
Emergency Towing Assistance
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SERVICES OFFERED CONTD"""
Con!ierge Ser#i!es$
"-" !elays(Emergency -essage "ervice
Continuation ( !eturn &ourney *Ta.i "upport,
/otel Accommodation
Pick up of repaired vehicle
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Ser#i!e %or F&a T're
In the event insured 0ehicle is immobili1ed due to a flat tyre2 you
will get the assistance of a vehicle technician to replace the flat
tyre with the spare stepney tyre of the 0ehicle at the location of
breakdown
In case the spare tyre is not available in the insured 0ehicle2 the
flat tyre will be taken to the nearest flat tyre repair shop for
repairs 3 re%attached to the 0ehicle
All incidental charges for transporting the tyre to the repair shop
and its repair cost shall be borne by you
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F&a Baer' *+p Sar Ser#i!e
In the event insured 0ehicle is immobili1ed2 due to rundown
battery2 you will get the assistance of a 0ehicle technician to
4ump start the 0ehicle with appropriate means
If the run down battery has to be replaced with a new battery2
the cost of such battery replacement and any costs to obtain
the battery will be borne by you
All costs involved in charging of the run down battery will also
be borne by you
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Repair on ,e spoIn the event insured 0ehicle breaks down due to a minor
mechanical ( electrical fault making it immobile and immediate
repair on the spot is deemed possible2 you will get the assistance
of a vehicle technician for repairing the breakdown at the
location of breakdownCost of -aterial 3 "pare Parts2 if re5uired2 to repair the vehicle
on the spot and any other incidental conveyance to obtain such
material 3 spare parts will be borne by you
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Spare -e' Rerie#a& . -e's Lo!/ed Inside
If the keys of the insured vehicle are locked inside the vehicle2 lost2
or misplaced2 and in case you need and re5uest to arrange for
another set from your place of residence or office by courier to the
location of the vehicle
6ou may be re5uested to submit an identity proof at the time ofdelivery of the keys Alternatively2 at your re5uest2 you will be
assisted by a car technician to attempt to open the car with
normally available tools at the location of the event Identity proof
for matching with car ownership information on record will be
re5uired prior to attempting this service
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E+ergen!' Towing Assisan!eIn !ase o% Brea/down$
In the event insured 0ehicle suffers an immobili1ing break down
due to a mechanical or electrical fault which cannot be repaired
on the spot2 you will get the assistance in towing the vehicle to
the nearest garage2 using the best available towing mechanism2
within a radius of 78 'm from the location of the breakdown
In case the towing distance e.ceeds the mentioned limit2 you
will be informed of the e.pected additional costs2 which will
need to be paid by you to the vendor at vendors actual rates
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E+ergen!' Towing Assisan!eIn !ase o% an A!!iden$
In the event insured 0ehicle suffers an immobili1ing break down
due to an accident2 you will get the assistance in towing the
vehicle to the nearest garage2 using the appropriate towing
mechanism within a radius of 78 'm from the location of the
breakdown
In case the towing distance e.ceeds the mentioned limit2 you
will be informed of the e.pected additional costs2 which will
need to be paid by you at the vendors actual rates
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F*e& S*ppor (E+ergen!' F*e& De&i#er')In the event insured 0ehicle runs out of fuel and hence is
immobili1ed2 you will get the assistance of emergency fuel *up to
8 ltrs on a chargeable basis, at the location of breakdown
SMS Re&a's.E+ergen!' Message Ser#i!e
In the event of breakdown or accident to your insured vehicle
under our policy your urgent messages will be relayed to a person
of your choice
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Conin*aion . Re*rn o*rne' (Ta0i S*ppor)
In the event the insured vehicle is immobili1ed due to a
breakdown2 outside the municipal(corporation limits of your
home city2 and the vehicle cannot be repaired the same day2 you
will get the assistance for arrangement of alternate mode of
transport *Ta.i, to continue the 4ourney or assistance in
organi1ing for /otel accommodation near the location of the
event
Ta0i %are %or ,e 1o*rne' and ,e !os o% sa' in ,e 2oe& wi&& 3e
3orne 3' 'o* and s,a&& 3e paid dire!&' o ,e #endor"
4 2oe& A!!o++odaion
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5i!/ *p o% repaired #e,i!&eIn the event insured 0ehicle suffers an immobili1ing
breakdown(accident which is outside the limits of your home
city2 and the vehicle is towed to the nearest garage which
determines that the vehicle cannot be repaired the same day2
you will get the assistance to pick the vehicle from the location ofincident and transport it to the desired location by providing
driver facility service after the vehicle is fully repaired
The cost of driver shall be borne by you
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IM5ORTANT CONDITIONS Yo* wi&& no 3e re6*ired o pa' %or &a3o*r !os and ro*ndrip
!on#e'an!e !oss o% ,e ser#i!e pro#ider e0!ep !os o%
+aeria&.spare pars and !on#e'an!e.ransporaion !os o
o3ain ,e+7 i% re6*ired7 o repair ,e Ve,i!&e and an' o,er
!os spe!i%i!a&&' +enioned in ,e a3o#e ser#i!es"
T,ese ser#i!es are a#ai&a3&e 89 ,o*rs 0 :;< da's" T,e &a3o*r
!os %or ,ese ser#i!es is =ero"
T,e a3o#e ser#i!es !an 3e a#ai&ed 3' dia&ing ,e n*+3er
pro#ided in ,e !*so+er &eer"
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>eograp,i!a& errior'
These services are available on 9ational highways2 state highways
and motorable roads of cities within mainland India2 e.cept in the
states of &3'2 -anipur2 -i1oram2 9agaland2 Tripura2 -eghalaya2
Assam2 Arunachal Pradesh
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LIMITATIONS Acts of God2 earth5uake2 fire2 war2 invasion2 rebellion2 revolt2 riot2 civil commotion2 civil
war2 acts of terrorism2 nuclear fission2 strike2 act*s, of omission(commission by any
concerned2 Government*s,2 or government agencies2 4udicial or 5uasi%4udicial
authorities
)oss of or damage to luggage or other personal effects that might occur during the
services performance
0ehicles should not be used for racing2 rallying2 motor%sports2 or in any instance where
the 0ehicle is not being used (driven in accordance with applicable laws
9ot covered events: Any service not%covered here2 if provided will be at your own
e.pense
)oad carried in the vehicle such as boats2 motor vehicles2 gliders2 or animals *horses2
cattle,2 merchandise2 perishable goods2 research and scientific e5uipment2 building
e5uipment2 furniture2 etc shall not be transported
6ou can avail of these services for ma.imum of ; times during the course of the policy
period
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DISCLAIMER
'indly note that above mentioned services will be provided by
Europ Assistance on best effort basis on our behalf and Tata AIG
General Insurance Company will not in any way and manner will
be responsible for these services