The DARWIN Resilience Management Guidelines and their testing in ... - ERNCIP Project ·...

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TheDARWINResilienceManagementGuidelinesandtheirtestinginHealthcareandAviationrelatedPilotCases

2nd IMPROVER/ERNCIPWorkshop11-12th May2017,JRC,ISPRA(Italy)

Preparedby:LucaSave(DBL),IvonneHerrera(SINTEF)Presentedby:LucaSave(WP4Leader- Validation)

Outline

• DARWINconsortium• ResilienceEngineeringinDARWIN• DARWINResilienceManagementGuidelines(DRMG)• DRMGDevelopmentProcess

• ExampleofConceptCard2.3

• DRMGEvaluationProcess• PilotExercises

• ExampleofPilotExercise1

DARWINConsortium

Part of theH2020-DRS-7 team

53organizations13Europeancountries

PicturepreparedbyCARRCommunication

DARWINConsortium

June2015– May2018

Partners• 9organizations• 6 Europeancountries

DARWINCommunityofPractitioners(DCoP)• 50members• 8EUandothercountries

DARWINcollaborationCEN/TC391WG3– CrisisManagementandCivilProtection

Crisisongoingworkcurrentdefinition*“Anyeventorsituationthatthreatensanorganisation andrequiresastrategic,adaptive,andtimelyresponseinordertopreserveitsviabilityandintegrity

• Note1:threatsmayinvolve(orbeaddressedto)coreactivities,reputation,objectives,assets,environment,preservationoflifeandhealth,services,etc.

• Note2:Thereisahighlevelofuncertaintyinacrisis• Note3:Itmayimplytoadaptivemobilizationoftheresiliencecapacityoftheorganisation”

Withpermission-- TheWGispreparingaTechnicalStandardCrisisManagement– Guidancefordevelopingastrategiccapability

ResilienceEngineeringinDARWIN

ThedifficultyHandlingsurprises

andcascadingeffects

CurrentmethodsMainly

linearthinkingdealingwith

expectedsituations

TheneedEscaping

oversimplificationsBuildingupstandards

Challenge

ReferenceDefinition“Theabilitytoresist,absorb,accommodatetoandrecoverfromtheeffectsofdisturbancesandchangesinatimelyandefficientmanner,includingthroughadaptationandrestorationofbasicstructuresandfunctions (UNISDR,2009;Hollnagel,2011)”.

MainFocusImprovetheabilityofstakeholderstoanticipate,monitor,respond&adapt,learn&evolve tooperateefficientlyinthefaceofcrises.

Strategy• DevelopingDARWINResilienceManagementGuidelines(DRMG) addressedtoCriticalInfrastructure(CI)stakeholders

Domains

• FocusonAirTrafficManagementandHealthcare

• Generalizationtootherdomains(thankstotheCommunityofPractitioners).

DARWINResilienceManagementGuidelines(DRMG)

Guidingprinciples tohelpCIstakeholdersin

• Assessing, improving,creatingtheirownguidelines/procedures

• Developingacriticalview oftheirowncrisismanagementactivities,basedonresiliencemanagementconcepts.

DRMGDevelopmentProcess

ExtensiveLiteraryReview (440Articles)

+InterviewStudieswithrelevantStakeholders

Catalogueof61ResilienceConcepts

DARWINRequirementsfordesignandevaluationofDRMG

(including60ConceptRequirements)

DARWINWP2

DesignofConceptCards

ClusteringinalimitedsetofResilienceCapabilityThemes

GuidelineRepository(WIKIformat)

DARWINWP1

DRMGDevelopmentProcess:asnapshotoftheWIKIRepository

AccessDetailsUsername:DCOPGuest

Password:darwin

www.bit.do/DRMG

DRMGMap

DRMGDevelopmentProcess:ResilienceCapabilityThemes

Supportingcoordinationandsynchronizationofdistributedoperations

AssessingResilience

InvolvingthepublicinResilienceManagement

Developing,revisingandconductingtraining

Understandingoperational

environment/context

Managingadaptivecapacity

Implementingorganizationallearning

Developingandrevisingproceduresand

checklists

Developingassessingandrevisingplans

ManagingsystemfailuresIncorporatingadvanced

technology

AssessingResilience

Developing,revisingandconductingtraining

Understandingoperational

environment/context

Implementingorganizationallearning

checklists

Developing assessingandrevisingplans

ManagingsystemfailuresIncorporatingadvanced

technology

Not yet developedIn progressDeveloped

AssessingResilience

checklists

AssessingResilience

checklists

DRMGDevelopmentProcess:CurrentlyavailableConceptCards

AssessingResilience

checklists

GenericConceptCards2.1 PromotingCommonGround2.2 Establishingnetworks2.3 Understandingrolesandresponsibilities

3.1 Adaptationtoexpectedandunexpectedevents3.1 Adaptationrelativetoprocedures

4.1 AssessingCommunityResilience4.2 Noticingbrittleness4.3Identifyingsourcesofresilience

6.1 Systematicmanagementofpoliciesinvolvingpolicy-makersandoperationalpersonnel

7.1 Communicatingwithpublicnotyetaffectedbythecrisis

DRMGDevelopmentProcess:ExampleofCARD2.3

CARD2.3Understandingrolesandresponsibilities

IdentifyOrganizationswithSharedResponsibilities

OrganizePeriodicCoordinationActivities torevisehighlevelrolesandresponsibilities(R&R)ineach

organization

EnsureparticipationofatleastonePoC perorganization

Arrangeupdatingactivitiesinsideeachorganization(possiblycreate

QuickReferenceversion ofguidancetoR&R)

EnsuremajorchangesinR&Rareproperlyassessedinterms

potentialimpactoninteractionwithotherorganizations

ReferenceExample

• UpdatingprocessofAirportEmergencyPlan(collaborationbetweenANSPs,CivilAviationAuthority,AirportAuthority,FireBrigade,etc.)

Mechanism

• Periodiccoordinationensuressharedproceduretobemaintaineduptodate,alsoafterchangesinindividualorganizations.

ExpectedOutcome:

• Improved“readinesstoact”incaseofcrisis.

DRMGEvaluationProcess

DARWINWP4

ElaborationofExamplesofCrisisTypes

dealingwith:- Healthcare- ATM- MixofHealthcareandATM

DARWINWP2

DevelopmentofFirstSampleofConceptCards

PreparationofPilotExercises- 3inItaly- 1inSweden

ConductionofPilotExercisesimplementingaselectionof

ConceptCards

InitialEvaluationofDRMG

FocusGroupsrestrictedtoDARWINEndUsers

PilotEvaluationofDRMG

EvolvingSetofConceptCards

- GenericCCs- CCsadaptedtoHCandATM

CollectionofFeedbackfrom

DARWINCommunityofPractitioners

(notonlyHCandATM!)

FinalsetofConceptCards composingthe

PilotExercises:selectionofreferencecrisistypes

1. AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff(ATM-HC)

2. BlackoutinRomeAreaControlCentre(ATM)

3. DiseaseoutbreakduringflightduetolandatRomeFiumicino(HC-ATM)

4. CollisionbetweenOilTankerandPassengerFerryleavingGotlandIslandsinsevereweatherconditions(HC)

PilotExercise:ExampleofPilot1

AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff

EgyptAirAirbusA321(carryingapprox.180passengers)crashesintoterrainfollowingleftengineexplosion.

20 Passengersdie,120 areseriouslyinjured (traumas,burns,asphyxiation,collapses),40 arelightlyormoderatelyinjured.Otherpeopledieontheground.

Theeventoccursat12.00am(peakhour fordepartures).Airport issuddenlyclosed.Departingtrafficisstopped.Incomingtrafficdivertedtoalternateairports.

à Initialsuspectsofterroristattack

PilotExercises:ExampleofPilot1

CARD2.3Rolesand

Responsibilities

CARD7.1Communicationwithpublic

Card4.2NoticingBrittleness

AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff

BeginningofJune EndofJune BeginningofJuly

ALLSTAKEHOLDERS SELECTEDSTAKEHOLDERS

TableTopExercise

Simulatedmeetingamong

Stakeholders

PostExerciseEvaluation

AfterCrisisEvaluation

SELECTEDSTAKEHOLDERS

BEFORE DURING AFTER

Thanksforyourattention

Anyquestion?

AnySuggestion?

22www.h2020darwin.eu

AccessDetailsUsername:DCOPGuest

Password:darwin

www.bit.do/DRMG

Endofpresentation

CrisistypeforPilotExercise2(Lead:ENAV)

TotallossofradarinformationatRomeAreaControlCentre

Duringaroutinesummerday,atabout07.00pmo’clock(whichisthepeakhourforarrivaltraffic),alossofsurveillancetracksattheControllerWorkingPositions occurs.

TheRADARlocalareanetworkhasbeenaccessedbyaninternalintruder,whowasconnectedphysicallytothenetworkwithitslaptopandusedadvancedtoolstoperforma“denialofservice”attack.Overloadgenerated,puttingthenetworkoutofservicefor1hour.

à Initialsuspectsofterroristattack

CrisistypeforPilotExercise3(Lead:IstitutoSuperiorediSanità)

DiseaseoutbreakduringflightduetolandatRomeFiumicino

InaflightduetoarriveinFiucimicino onepassengershowssymptomslikeseverecough,veryhighfever,excessivesweating,vomit.Thereare20minutesleftbeforelanding.ThepilotincommandadvisesRomaAreaControlCentre(ACC)thatthereisasuspiciouscaseonboard.

TheACCcallstheUSMAF (Maritime,AirandBorderHealthOffice)andtheairportE.R.inordertotakethepassengerwhentheflightwilllandandtocarryhimthroughthesanitarydedicatedarea.

Theon-boardpersonnelaskstheotherpassengerstofillina“passengerlocatorcard”

à Thepassengerdiesafter12hours

CrisistypeforPilotExercise4(Lead:FOI-KMC)

CollisionbetweenOilTankerandPassengerFerryleavingGotlandIslandsinsevereweatherconditions

Atthesametimeanoiltanker (62,000GT)isheadingtowardsthepassagebetweentheGotlandandÖland islands.Aseverestormwithrainfallsandsnowfall,incombinationwithmiscommunicationbetweenthecruiseshipandtheoiltanker,causesacollision.Thecollisionsparksafireontheoiltanker,whichinturnspreadsonthecruiseship.Mostofthepassengers arefromNordiccountries,butthereisalsoalargegroupofItaliansonboard.Theysufferdifferentlevelsofburns,fallingdowninjuries,smokeinhalations,cutsandbruisesaswellascasesofshock.

At6p.m.onFriday,13December2015acruiseship(11,000GT;1,800PAX)isleavingtheGotlandislandtowardstheSwedisheastcoast.

The DARWIN Resilience Management Guidelines and their testing in ... - ERNCIP Project ·...

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