The Digital Enterprise - Alfresco Summit Keynote 2014

transcript

John Newton,Founder and CTO@johnnewton #AlfrescoSummit

My Theme This Year…

BUSINESS IS OLD AND FAT.“

“The business sector appears to be getting ‘old and fat.’ … It is getting fat because it is old.”Brookings Institute – July 2014

Total Factor Productivity

OLD ITIS THE PROBLEM,

NOTTHE SOLUTION

Source: Productivity and Potential Output Before, Duringand After the Great RecessionFederal Reserve Bank of San Francisco, June 2014

Industry Total Factor ProductivityGrowth by Subgroup

Stone Knives and Bearskins!

Not ECM!!!

RawMaterials Supplier R&D Marketing Sales Retailer Customer

Reimagining the Value Chain“Major changes will soon alter the assumptions used to plan strategically in every industry, including shifts in technology

that make previously impossible business designs now possible.” – Gartner, March 2014

New Scale of Information & Process

“Five apps for unfocused minds” by Lucy KellawayFinancial Times, February 10, 2014

20th Century Workplace is No Longer Fit for Purpose

Hailing Frequencies Open??!!!

Tough Global CompetitionCompany Results in Delivering IT

Projects by Region

North America

Latin America

Africa

Europe

Asia46 31 29

41 23 35

67 29 78

47 39 43

76 58 76

Delivered on Time

At or Below Budget

100% of Scope

Gentlemen!WE NEED TO SAVE COSTS!You are going on the Away

Team!!!

Let’s Get Digital

What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It

is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business

PEOPLE, BUSINESS & THINGS

New Business Designs Around

CUSTOMERS, PARTNERS & VALUE CHAIN

Integrate

Blurred lines between

PHYSICAL & DIGITAL

SPECIALIZATION

Agility Over

EVERY INDUSTRY

Impacts

Digital engagement of customers

Digital engagement of employees or

partners

Automation

Ranked 1st Ranked 2nd Ranked 3rd

NOT JUST E-BUSINESS

Strategic Priority of Digital Initiatives

Source: McKinsey Digital Trends, June 2014

WHY IS THIS IMPORTANT ?

Overall, n=850

New business or profit pool

Competitive advantage

Keeping pace with competitors

Cutting costs

Don't know < 4% 5-9% 10-14% > 15%

Expected share of organizations’ overall growth from digital, next 3

Re-inventing Business Models anda New Value Chain

Digitize end-to-end customer experience

Digitize products and services as part of the

value ecosystem

Create trusted machines

Digital Customer Experience

CUSTOMERSource enhanced

operational capabilities within a dynamic ecosystem

Drive rapid customer-centric innovation

Digitize for agility over efficiency

Digital Operational Excellence

ENTERPRISE

Data information & Insights

New digitally enhanced

products and services

Digital Business is Not Bound by Four Walls

In-house Secure

In-house Apps

Enterprise Apps

Operational Systems

Relevant Customer Information

Mobile Apps

Systems of Engagement

Cloud-based Collaboration

Firewall

Mobile & Contract Workers

Process Process

Process

Content & Process Equilibrium

Business Systems

Ad Hoc Collaboration

SharedFile

Services

InternetContent

BusinessCriticalContent

Shared Drives

Manufacturing

DigitalIntegration

Service

Processing

Sourcing

Archiving

Products &Internet of

Things

Marketing

Design

Productivity in the Digital Enterprise

NO MORE MEETINGS!!!

Digital Workers in the Digital Enterprise

User Centric

Supporting Collaboration

Enhancing Productivity

Enabling Knowledge Work

Place Independent

Network Independent

Device Independent

Expectations in the Workplace

Source: Scania AB – Vehicle Manufacturer

New Digital Government

Responsiveness to Citizens

Openness and TransparencySupport of Commerce

Shared Services

Mobile Access

Integration with Social

Customer-centric

services

Location specific services

Smart Data

Meaning

Predictive Data

Paper-less Forms

Scanning

New Digital Banking

New Digital Manufacturing

Top Employees

CustomerSatisfaction

ValueGrowth

Profitability

Suppliers

Production &

Logistics

Purchasing

Commercial

Operations Network

Sales & Marketing

Services

R&D Network

Internet of

Things

Maintenance

Coordination

Source: Scania AB – Vehicle Manufacturer

Content and Process are at the Heart of the Digital Enterprise

CUSTOMERENTERPRISE

Data information & insights

New digitally enhanced products

and services

PROCESS

COLLABORATION

CONTENT

Content in the Digital Enterprise

Pull Business Context

Push Relevant Content

9%Create/Capture

DocumentsScanned Images

FormsWeb

1%Manage

SecureControlAccessIndex

90%Deliver/Consume

Productivity Apps

Application Composition Framework

User-centric services

Context & Intelligence Services

Core Content & Control Services

Productivity Services

Data Control Architecture

A Digital Productivity Stack

Productivity Applications

Customer Relationship

Product Innovation

AppsHR Apps

Integration Easy Agile

Productivity Apps

Marketing Apps

Productivity Apps Integrating the New Value Chain

CUSTOMERENTERPRISE

PROCESS-DRIVEN

AD HOC

OPERATIONAL SYSTEMS

CUSTOMER ENGAGEMENT

Distribute

Insights

Sourcing

Manufacturing

Service

ProductPublishing

Marketing

Contracting

Design

Planning

CollaborateProcess

Innovation at the Speed of SaaS

AgileDevelopment

User Testing& Analytics

MobileFirst

ContinuousDeployment

Agility in Decision Making

Quick Application Composition

User Flows Modeling Configuration Views

Process & Content

Device-independent

Role-based

RESTful APIs

Configuring the Digital Workplace

Simple

Search

Content

Process

Control

Collaboration

Analytics

Innovation at the Speed of Open Source

Search

Analytics

User Interface

Process

Fascinating!Faceted Search

on my Tricorder!!!

Active Folders

The Digital Enterprise - Alfresco Summit Keynote 2014

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