The IT department in a ménage à trois

Mark Smalley ASL BiSL Foundation & APMG

Oslo

Stockholm

Minneapolis/ St Paul

Bratislava

London

Bangkok

Kuala Lumpur

Singapore

Gold Coast

Copenhagen

Malmö

Dallas

2012

NashvilleSt Paul Osaka Tokyo Birmingham

ChicagoLondon Fort Lauderdale

Cary Phoenix

AntwerpLas Vegas Malmö Singapore Kuala Lumpur

EdmontonCalgary Toronto New York Edina

2013

Bussum

4

Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

tWork is more fun than fun – Noël Coward

Woolly-mindedpost-modernist

IT Paradigmologist

[Smalley.IT]

5

It’s later than you think

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

Chris Dancy@ServiceSphere

itSMF Singapore 2013 Annual Conference - Value of ITSM

itSMF Singapore 2013 Annual Conference - Value of ITSM

Agenda

Relationships

Mindsets

Me … we … you

My Little Paradigm

Userorg

Demand

SupplyUse

Infosyst

ITdep

t

Use

Valueidentification

Quality

Speed

Relationship

Innovation

Valuerealization

Userorg

Demand

SupplyUse

Infosyst

Supply

ITprov

ITdep

t

C&C

A&A

ITafdIT

dept

Userorg

ITdep

t

ITafd

Userorg

ITprov

ITdept

IT Promiscuity

You’re seeing someone else, aren’t you?

What’s wrong with me?Are my CI’s sagging?

Do my services look too big in this Catalogue?Don’t you love me anymore?

What are your options?…

Userorg

ITdep

t

ITafd

3

1

2

1. Work for an external service provider2. Become a broker

3. Help the business with I&T

Userorg

Demand

SupplyUse

Infosyst

ITdep

t

ITprov

Competences demand-supply broker

Interact with third parties using ‘communicate & collaborate’ and ‘agree & adapt’

Live in a hybrid world Adapt to using standard components and refrain from

non-differentiating customization External orientation and a conviction that ‘not invented

here’ gives you an advantageSee creative combinations of services that generate

business benefits

Userorg

Demand

SupplyUse

Infosyst

ITdep

t

Use

Valueidentification

Delegation

Valuerealization

ITprov

Business-speak

Benefits

Costs

Risks

Profit

-

IT Value Chain

Business Goal Areas

Marketing / Sales / DeliveryAdministration / Management / Governance

Satisfaction & QualityProductivity & Predictability & Efficiency

Innovation & Agility

IT Benefits

Business Benefits Revenue

CostEmployees

Better functionality

Quicker delivery

Fewer/shorteroutages

More flexible

Cheaper

More productive

Resources

Organization

YourIT

initiative

Product

Customers

Suppliers

ProcessStakeholders Capital

Sell it to the business!

Server Consolidation

Working with Releases

User Acceptance Test

Calls via a SPOC

Please connect!

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marksmalley@aslbislfoundation.org@marksmalley

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