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The Laguna Water Story

Engr. Rheena Paola Go

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Our aspiration is to ensure that our service commitments are sustainable.

Transformation and Growth

Service Commitments

Forward Plans

Key Messages

Laguna Water embarked on a transformational journey to achieve operational efficiency.

The Company is continuously exploring ways to uplift the life of every customer

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CONCESSION

AGREEMENT

30%

National Water Resources Board

70%

• Water and Usedwater

Services

• Entire Province of Laguna

• 25-years

Regulator

Joint Venture Framework

4 4

Products & Services

Treatment & Distribution/

NRW Reduction

Wastewater Treatment

Water Source Development/

Bulk Water Supply

• Distribution Facilities

• Network Facilities

• Sewer Network Collection & Facilities

• Wastewater Treatment Plants

• Water Sources &

Conveyances

• Water Treatment Plants

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• Only 14% connected to Laguna Water

• Aged and poorly maintained water

system

• P 30 per 5 galloons = Php 1,500 per

cubic meter

• Intermittent Supply • Poor water quality • Health issues

Poor Service High Cost of

Drinking Water

Limited Service Coverage

Dilapidated Water

Infrastructure

Pre-Acquisition Situation

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People and Organization

Systems and Processes

Water Infrastructure

Partners and External

Stakeholders

People Development & Decentralization

Automation & Process

Improvements

Rehabilitation & Expansion

Partners & External Stakeholders Involvement

Strategic Initiatives

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Concession Area Overview

Laguna Water as of March 2016

Population of Service Area 965,000

Service Coverage 69%

Average water supply 126MLD

Average Tariff Php18.54

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Operational Efficiency

<7 psi

Non- potable

Water

<24 hrs availability

48% NRW

14% Service

coverage

Pre-Laguna Water September 2009

15 psi

100 % Water

Quality

24 hrs availability

12% NRW

69% service

coverage

Laguna Water As of March 2016

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Increase in Water Service Connections

0

20000

40000

60000

80000

100000

120000

2011 2012 2013 2014 2015

FIVE-YEAR GROWTH IN WATER SERVICE CONNECTIONS

Year

No

. of Se

rvice C

on

ne

ction

s

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Our aspiration is to ensure that our service commitments are sustainable.

Transformation and Growth

Service Commitments

Forward Plans

Key Messages

Laguna Water embarked on a transformational journey to achieve operational efficiency.

The Company is continuously exploring ways to uplift the life of every customer

11 11

• K

Water Availability 24/7

uninterrupted

supply

Water Quality Conforms to

DOH & PNSDW

standard

After Sales 24/7 customer

service

Water Pressure minimum of 10 psi

Our Service Commitments Our Service Commitments

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Investment in water infrastructure for the past 5 years

Local job generation via Kabuhayan Para Sa Barangay (KPSB)

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Invested on environmental initiatives

Active stewards for the environment (involvement in S3R2, etc.)

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Awarded subsidized water service connections to 400 indigent families in Biñan

Installed drinking and wash areas in public schools under Lingap Eskwela

Partners in Community Development

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Free use of water tankers during calamities, in coordination with LGU

Free use of mobile treatment plant in designated evacuation centers

Donation of bottled water to typhoon-hit communities within Laguna

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Our aspiration is to ensure that our service commitments are sustainable

Transformation and Growth

Service Commitments

Forward Plans

Key Messages

Laguna Water embarked on a transformational journey to achieve operational efficiency.

The Company is continuously exploring ways to uplift the life of every customer

Proposed Program for the Province

Improve Operating Efficiency

Capacity Building

Provide Used Water Services

Expand Service Coverage

Improve Service Levels

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FWB

Water Supply Development

-

50.00

100.00

150.00

200.00

250.00

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034

MLD

Year

Water Demand

19 19

FWB

MTS Intake Box

Laguna Lake

San Pedro

Calamba

Laguna Well-field-coverage

MTS-coverage

Laguna Well-field-coverage

Proposed Primary Line

Legend:

CABUYAO

Carmona

Water Source Timeline

Laguna Well-Field 2015 - 2017

Matang Tubig

Spring 2018 - 2019

Laguna Well-Field 2024 - 2026

2031 - 2032

STA. ROSA

BIÑAN

Key Program: Centralized Water Supply

Water Supply Development

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Key Program: Desludging Service

FWB

Used Water Operations Development

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Laguna Water - Manila Water Philippine Ventures, Inc. A Joint Venture of the Provincial Government of Laguna and Manila Water Company

2nd Floor, Banawe De Santa Rosa Building, F. Reyes Street, Balibago, Santa Rosa, Laguna 4026 G/F One Evotech Lakeside Nuvali Soledad, Sta. Rosa, Laguna