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The Malaysian Public Sector ICT Strategic Plan 2016 – 2020Citizen Centric Digital Services
The Malaysian Public Sector
ICT Strategic Plan
2016-2020
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
CONTENTS
1. Introduction
2. Current Public Sector Landscape
• Eleventh Malaysia Plan
• Achievements of Public Sector ICT
Strategic Plan 2011-2015
• Findings From Public Sector CIO Survey
• Public Sector ICT Opportunities
• ICT Technology Trends
4. Public Sector ICT Strategies and Programs
5. Action Plan
6. ICT Strategic Targets 2016-2020
3. Public Sector ICT Strategic Directions
• Public Sector ICT Framework 2016-2020
• ICT Vision
• ICT Strategic Thrusts
• Enabling Ecosystems
• Basic Principles
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
1 | Introduction
2
Public Sector ICT Strategic Plan 2016 - 2020Public Sector ICT Strategic Plan (PSISP) outlines the strategic direction of ICT implementation in the
Malaysian Public Sector for the next 5 years.
• Supports the achievement of Vision 2020
• Aligns the use of technology with the business direction of the Public
Sector
• Aligns the ICT implementation with ICT agenda of the Public Sector
• Ensures return of investment through exploitation of technology and a
structured and well planned ICT implementation
• Focuses on productivity and innovation
Scope includes all
Ministries and Public
Sector Agencies
MAMPU spearheading ICT agenda of
the Public Sector is responsible for
setting the direction and planning for ICT
implementation in the Public Sector
In line with the Government
Transformation Plan to
being a developed nation by
year 2020
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
ACCELERATING
HUMAN CAPITAL
DEVELOPMENT
FOR AN ADVANCED
NATION
PURSUING
GREEN
GROWTH FOR
SUSTAINABILITY
AND RESILIENCE
STRENGTHENING
INFRASTRUCTURE
TO SUPPORT
ECONOMIC
EXPANSION
IMPROVING
WELLBEING
FOR ALL
1
4
2 3
5 6
Strategic
Thrusts6
Eleventh Malaysia Plan
4
The Eleventh Plan is the final leg in the journey towards realising Vision 2020. Launched on 21 May
2015 and themed ‘’Anchoring Growth on People”, the Eleventh Plan reaffirms the Government’s
commitment to a vision of growth that is anchored on the prosperity and wellbeing of its rakyat.
The Government has identified 6 Strategic Thrusts which are innovative approaches to address the goals set out in
Vision 2020, and thus catapult Malaysia towards the end state of being an advanced economy and inclusive nation.
ENHANCING
INCLUSIVENESS
TOWARDS AN
EQUITABLE
SOCIETY
RE-ENGINEERING
ECONOMIC
GROWTH FOR
GREATER
PROSPERITY
2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
5 Focus Areas identified to transform Public Sector
to be more efficient and productive
Strengthening
talent management
for the public
service of the future
Mempertingkatkan
penyampaian perkhidmatan
dengan mengutamakan
rakyat
Capitalising on
local authorities
for quality services
at the local level
Rationalising public
sector institutions for greater
productivity and performanceEnhancing service delivery
with citizens at the centre
5
Enhancing project
management
for better and
faster outcomes
Eleventh Malaysia Plan
2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
83%Services available online
Agencies using DDMS
Agencies
Pilot projects 1Gov*Net implemented in agencies
284,027 1GovUC users
Agencies using PDSA-1
50Agencies
31 200
4
209
8450
4
Achievements : Public Sector ICT Strategic Plan 2011-2015
7Strategic Thrusts
21 Main
Activities
95%Accomplished
2 | Current Public Sector Landscape
using MyMesyuarat
on Big Data Analitics
ICT experts
using PDSA-2
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
ICT Perceptions ICT Expectations ICT Inspirations
• ICT personnel lack soft skills
• Expertise/skills not retained in
agencies due to promotions and
transfers
• Ad hoc/reactive application
development
• ICT initiatives not widely known
• Not much sharing of ICT initiatives
• Applications in Ministries/agencies
still in silos and lack integration
• Applications not user friendly
• Applications and portals outsourced
• Empower MAMPU as ICT
transformation center for Public
Sector
• Adopt whole of government
approach via Enterprise
Architecture
• CIO as a permanent post
• Relook at JITIK – members, role,
Terms Of Reference
• Establish ICT Agency to enable
holistic planning
• Establish standard ICT Operating
Model for Ministries and agencies
Findings from Public Sector CIO Survey
7
• Resources and ICT skills should be
shared
• IT profession should be recognized
as a professional service
• Need a clear direction for
competency/expertise development
for ICT personnel
• Information to be shared through
Data Ocean initiatives
• Public Sector services should be
seamless and integrated with the
rakyat as the main focus
• Digital by default
• Applications development is based
on clients/users needs
• Use of disruptive technologySource : Interview with CIO January 2016
3 | Pencapaian dan Peluang ICT Sektor Awam 2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Public Sector ICT Opportunities
0103PROCESSPEOPLE
TECHNOLOGY
Competency and expertise of ICT Personnel
Efficiency in management of ICT Personnel
Efficient and effective ICT Project Management
Performance measurement and evaluation
Efficient and effective ICT Governance
One stop access to government services
Multiple digital channels
Use of technology to optimise citizens engagement
Sharing of resources
Leverage on data sharing
02
8
2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
What is the Future Like in ICT ?
A shift to 4th Platform towards Ambient
Computing, taking advantage of the power of
network, pervasive sensors/controllers in
nearly everything, and digital transformation to
change how you do business and achieve
sustainability.
According to IDC, Nov 2015 – The top technology prediction for
2016 is mainly on Digital transformation (DX) using technologies
such as mobile, cloud, big data analytics, IoT, AI and robotics. By
2020, almost 50% of IT budgets will be tied into DX initiatives
and by 2017, over 50% of IT spending will be for new
technologies (mobile, cloud, big data, etc.).
11
Apart from tools, business processes are also
changing as a result of new technology such
as mobile, cloud computing and wearables.
Source: thenextweb.com
Payment gets even easier – through
mobile payment solutions, the trend is
toward making payments as easy as a
click of a smartphone button
Security becomes non-negotiable –
adequately protecting all systems and
encrypting data
Communication gets embedded directly
into apps and websites, aligning with
increasing number of internet users
Connected devices bringing real time
updates - the realisation of the Internet of
Things revolution, and 2016 is the year that
the promise of connected devices gets real
The cloud envelops everything - enables
connectivity with other systems and
reduced maintenance and mobility among
other benefits
9
ICT Technology Trends
2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
ICT Technology Trends
1 Digital Workspace 2 Multi-national citizen engagement
3 Open any data 4 Digital Government Platform
5 Internet of Things SOURCE: GARTNER (2016)
SOURCE: PwC (2016)
4th Platform Computing
Disruptive Technologies
API Economy
EverythingAs a
Service
AMBIENT COMPUTING
SENSORS (IoT)
MACHINE INTELLIGENCE
INFINITE NETWORK CONNECTIONS
Social Media Advisory Services
CLOUD COMPUTING
SOCIAL NETWORKING
INTERNET OF THINGS / SENSORS
DESKTOP–AS-A-SERVICE
INFRASTRUCTURE-AS-A-SERVICE
SOFTWARE–AS-A-SERVICE
Open APIs:
Apps developed and controlled by: Provider Partners Developer Community
10
2 | Current Public Sector Landscape
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Public Sector ICT Framework 2016-2020
The ICT Framework consists of four main
components: ICT Vision, ICT Strategic Thrusts,
Enabling Ecosystem and Basic Principles
• ICT Vision: Public Sector ICT goal to support
Eleventh Malaysia Plan
• ICT Strategic Thrusts: Strategic enablers to
achieve ICT goals
• Enabling Ecosystem: Strategic elements to
support/enable the successful implementation of
ICT initiatives
• Basic Principles: Underlying guiding factors in
ICT implementations
12
3 | Public Sector ICT Strategic Directions
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
ICT Vision
5 | Hala Tuju Strategik ICT Sektor Awam
“An Inclusive
Digital
Government
Spearheading
Citizen Centric Service Delivery”
More sophisticated
citizen needsVision 2020
Eleventh
Malaysia Plan
Technology trends
Digital Industry Based
Economy
& disruptive
technologies
Change in
technology, culture
and demography
High expectations
from the younger
generation
Citizen
engagement
DR
IVE
RS
CH
AL
LE
NG
ES
13
3 | Public Sector ICT Strategic Directions
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
5 ICT Strategic Thrusts and their objectives
were identified to ensure optimum usage of
ICT to achieve maximum benefits and results
INTEGRATED DIGITAL SERVICES
DATA DRIVEN GOVERNMENT
ICT Strategic Thrusts
5 | Hala Tuju Strategik ICT Sektor Awam
Manage and realise the value of data in a holistic and efficient
manner
Strengthen cross agency data sharing
Provide quality end to end digital services
Provide inclusive and citizen centric digital services
OPTIMISE SHARED SERVICES AND STRENGTHEN
CYBER SECURITY Increase sharing of ICT resources through a centralised and structured
initiative
Ensure secure and trusted digital services
COLLABORATIVE AND DYNAMIC ICT GOVERNANCE
Strengthen leadership and governance for planning and coordination
of digital initiatives
Strengthen ICT Management and organisation functionality to be more
dynamic and efficient
PROFESSIONAL AND CAPABLE WORK FORCE
Strengthen the capabilitiies of Public Sector ICT personnel
T1
T2
T3
T4
T5
14
3 | Public Sector ICT Strategic Directions
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Enabling Ecosystem ENTERPRISE ARCHITECTURE (EA)
ICT PROJECT MANAGEMENT
CHANGE MANAGEMENT
SERVICE MEASUREMENT
OMNI CHANNEL
STRATEGIC COLLABORATION
CYBER SECURITY
Practice the implementation of EA based on 1GovEA Framework
Use of Panduan Pengurusan Projek ICT Sektor Awam (PPrISA)
as the main reference
Implement change management for all new initiatives in the Public
Sector
Measure the results and benefits of all projects implemented
through Post Implementation Review (PIR) and Benefit
Realisation Capture (BRC)
Provide multiple channels through which Government digital
services are delivered to citizens
Forge strategic collaboration with other entities for sharing of
resources, experience, expertise, and best practices
Ensure Government service delivery is secure and trusted
A condusive ecosystem is required to support and
enable the successful implementation of the ICT
Strategic Thrusts
15
3 | Public Sector ICT Strategic Directions
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Basic PrinciplesCITIZEN CENTRIC
Design and deliver services based on the needs of the
citizens
DATA CENTRIC
RELIABILITY AND ASSURANCE
ICT COMPLIANCE
GREEN TECHNOLOGY
Manage data as an asset and share data to provide added
value to the services
Gain confidence and trust of citizens with reliable and
secure Government digital services
Compliance to existing acts, policies and guidelines as
well as ICT best practices
Practice and implement green ICT technology
Innovate digital services through business process
reengineering/improvement
OPEN SOURCE SOFTWARE
DIGITAL INNOVATION
Inculcate the use of open source software as the first choice
ICT Implementation in the Public Sector should be guided
by the following underlying seven principles.
16
3 | Public Sector ICT Strategic Directions
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Public Sector
ICT Strategies and Programs4
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
4 | Public Sector ICT Strategies and Programs
Summary of Strategic Thrusts, Strategies and Programs
18
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
T1 INTEGRATED DIGITAL
SERVICES
OBJECTIVES:
I. Provide quality and end to end
digital services
II. Provide inclusive and citizen
centric digital services
Enhance Government Digital Services
Strengthen the one stop digital services gateway as
single entry point incorporating Life-Events
Leapfrog the Usage of Digital Services
Strengthen access to digital services
Strengthen Government digital services to incorporate
citizen centric and feature rich design
Intensify citizen engagement and participation
Persuade, assist and force usage of digital services
Increase in cashless Government digital services
P1
P2
P1
P2
P3
P4
S1
S2
19
4 | Public Sector ICT Strategies and Programs
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
T2 DATA DRIVEN
GOVERNMENT
OBJECTIVES:
I. Manage and realise the value of
data in a holistic and efficient
manner
II. Strengthen cross agency data
sharing
Leverage on Government Data
Manage and Coordinate Public Sector Data
P1
P2
P1
P2
S1
S2
Accelerate implementation of Public Sector Open
Data Initiative
Accelerate implementation of Public Sector Big
Data Initiative
P3 Transform Government digital service delivery
through data analytics
Establish data governance to manage Public Sector
data
Develop a hub for sharing and managing data
20
4 | Public Sector ICT Strategies and Programs
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
T
OBJECTIVES:
Increase sharing of ICT resources
through a centralised and
structured initiative
Ensure secure and trusted digital
services
Strengthen Public Sector ICT Infrastructure
Strengthen Digital Communication Capability
P1 P2
P2
P3
S1
S2
P13OPTIMISE SHARED
SERVICES AND
STRENGTHEN
CYBER SECURITY
Strengthen Public Sector Cyber SecurityS3
Strengthen Public
Sector Data Center
(PDSA)
Enhance Government
Cloud services
Upgrade and expand 1Gov*Net network services
Coordinate and strengthen Public Sector agencies
networks
Strengthen and expand Government consolidated
communication services
Enhance cyber
security services
Compliance to Public Sector security
guidelines
Strengthen cyber security
environmentP1
P2
P3
21
4 | Public Sector ICT Strategies and Programs
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
T
OBJECTIVES:
I. Strengthen leadership and
governance for planning and
coordination of digital initiatives
II. Strengthen ICT management and
organisation functionality to be
more dynamic and efficient
Strengthen Digital Government Strategic Leadership
Strengthen Digital Government ICT Organisation
P1
P2
P2
S1
S2
P1
4
Strengthen Public Sector ICT Governance S3
P1
P2
COLLABORATIVE
AND DYNAMIC ICT
GOVERNANCE
Strengthen the Digital Government leadership
institution
Strengthen strategic collaboration network
Strengthen MAMPU to lead digital services in Public
Sector
Rationalise the structure and functions of ICT
services in agencies
Rasionalise the Public Sector ICT governance
structure
22
4 | Public Sector ICT Strategies and Programs
Enhance Public Sector ICT policies and guidelines
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
T
OBJECTIVE:
I. Strengthen the capabilities of
Public Sector ICT personnel
Strengthen Management of Public Sector ICT Personnel
Develop and Retain ICT Talent in Public Sector
P1
P2
P1
P2
S1
S2
P3
5 PROFESSIONAL
AND CAPABLE
WORKFORCE
Strengthen ICT personnel placement process
Strengthen ICT Scheme job profile management
Enhance Public Sector ICT career advancement
program
Enhance Public Sector ICT competency program
Strengthen Public Sector ICT expertise and
professionalism
23
4 | Public Sector ICT Strategies and Programs
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 1: Integrated Digital Services
S1 Enhance Government Digital ServicesLEAD AGENCY
2016 2017 2018 2019 2020
P1. Strengthen the one stop digital
services gateway as single
entry point incorporating Life-
Events
i. Identify expectations and needs of the citizens across the full
spectrum of services based on life-events MAMPU
ii. Develop the Government digital services gateway as the
one stop portal for end to end digital services based on life-
eventsMAMPU
iii. Rationalise and consolidate agency applications to increase
interoperability and accessibility of services MAMPU
AGENCIES
P2. Strengthen access to digital
services
i. Identify the need for a Digital ID for use of Government
digital services MAMPU
ii. Develop the Digital ID for use of government digital servicesMAMPU
5 | Action Plan
25
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S2 Leapfrog the Usage of Digital Services LEAD
AGENCY 2016 2017 2018 2019 2020
P1. Strengthen Government
digital services to
incorporate citizen centric
and feature rich design
i. Identify digital services that need to be enhanced with
feature rich designAGENCIES
ii. Develop government digital services by taking into account
the principles of citizen-centred design and disruptive
technologyAGENCIES
iii. Collaborate with the community in the development of
digital servicesAGENCIES
P2. Intensify citizen engagement
and participation
i. Design the mechanism to enable e-participation inclusive of
policies, guidelines and standard operating proceduresMAMPU
ii. Design e-participation platform that will enable citizens
feedback into policy discussion and servicesMAMPU
P3. Persuade, assist and force
usage of digital services
i. Identify and provide services that will be available only
through digital channelsAGENCIES
ii. Provide the mechanism for persuading/assisting/forcing
usage of digital services – policies, guidelines and standard
operating procedures
AGENCIES
P4. Increase in cashless
Government digital services
i. Enhance blueprint for cashless digital services MINISTRY
OF FINANCE
ii. Engage strategic collaboration with financial institutions,
telecommunication service providers and implementing
agencies
MAMPU
MINISTRY
OF FINANCE
iii. Strengthen the channels and infrastructure for cashless
digital servicesMAMPU
AGENCIES
Strategic Thrust 1 (Cont..) 7 | Pelan Tindakan
26
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 2: Data Driven Government
S1 Leverage on Government Data LEAD AGENCY
2016 2017 2018 2019 2020
P1. Accelerate implementation of
Public Sector Open Data
Initiaitve
i. Develop the framework and direction for implementing
Open Data InitiativeMAMPU
ii. Identify, classify and publish open data sets in agencies as
well as identify data needs of the agencies clientsMAMPU
iii. Coordinate the contents of the Open Data Portal and
develop mechanism to publish open data setsMAMPU
P2. Accelerate implementation of
Public Sector Big Data Initiative
i. Develop framework and implementation plan for Public
Sector Big Data initiativeMAMPU
ii. Roll out implementation of Big Data by leveraging on
Internet of Things (IoT)AGENCIES
P3. Transform Government digital
service delivery through data
analytics
i. Develop Public Sector agency Data Lakes MAMPU
AGENCIES
ii. Establish strategic collaboration to use private sector Data
Lakes
MAMPU
AGENCIES
iii. Develop Public Sector Data OceanMAMPU
iv. Provide data analytic servicesMAMPU
7 | Pelan Tindakan
27
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S2 Manage and Coordinate Public Sector DataLEAD
AGENCY 2016 2017 2018 2019 2020
P1. Establish data governance
to manage Public Sector data
i. Establish governance for Public Sector data sharingMAMPU
ii. Strengthen the policies and legalities related to data
sharing in the Public Sector
MAMPU
JAB.
PEGUAM
NEGARA
P2. Develop a hub for sharing and
managing data
i. Establish a platform for cross agency data sharing MAMPU
ii. Develop a mechanism for data sharing among agenciesMAMPU
iii. Develop new RegistriesMAMPU
iv. Roll out the implementation of existing National Registry MAMPU
AGENCIES
v. Enhance and strengthen the usage of Public Sector Data
DictionaryMAMPU
Strategic Thrust 2 (Cont..)
7 | Pelan Tindakan
28
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 3: Optimise Shared Services And Strengthen Cyber Security
S1 Strengthen Public Sector ICT InfrastructureLEAD
AGENCY 2016 2017 2018 2019 2020
P1. Strengthen Public Sector Data
Center (PDSA)i. Develop blueprint for strengthening and expanding
PDSAMAMPU
ii. Develop policies and guidelines for PDSAMAMPU
iii. Consolidate PDSA with Public Sector Disaster Recovery
CenterMAMPU
iv. Extend and expand PDSAMAMPU
v. Rationalise PDSA human resource requirementsMAMPU
vi. Re-evaluate procurement model for data center ICT
infrastructureMAMPU
P2. Enhance Government Cloud
servicesi. Develop service catalog and standard operating
procedure for Government cloud servicesMAMPU
ii. PDSA to provide Everything-As-a-Service MAMPU
iii. Develop Public Sector ICT repository MAMPU
7 | Pelan Tindakan
29
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S2 Strengthen Digital Communication CapabilityLEAD AGENCY
2016 2017 2018 2019 2020
P1. Upgrade and expand 1Gov*Net
network servicesi. Expand the usage of 1Gov*Net to Public Sector
agencies at international level.MAMPU
ii. Upgrade and enhance wide area networks and
1Gov*Net services MAMPU
iii. Consolidate services provided by agencies networksMAMPU
iv. Integrate network services of public sector agencies
between administrative and financial clusters and
security, defence and education clusters
MAMPU
AGENCIES
v. Develop policies and guidelines with regard to usage
of 1Gov*Net MAMPU
P2. Coordinate and strengthen
Public Sector agencies
networks
i. Develop policies and guidelines pertaining to
establishment and management of agencies Local
Area NetworkMAMPU
ii. Strengthen agencies local area networks services AGENCIES
iii. Implement IPV6 readiness AGENCIES
P3. Strengthen and expand
Government consolidated
communication services
i. Strengthen and implement consolidated
communication servicesMAMPU
ii. Consolidate agencies communication services MAMPU
iii. Establish Public Sector messaging service MAMPU
Strategic Thrust 3 (Cont..)7 | Pelan Tindakan
30
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S3 Strengthen Public Sector Cyber Security LEAD AGENCY 2016 2017 2018 2019 2020
P1. Enhance cyber
security
services
i. Develop Public Sector Cyber Security Framework (RAKKSSA) MAMPU
ii. Develop cyber security policies and guidelines AGENCIES
iii. Implement Public Sector security governance, risk and compliance
guidelines
CNII AGENCIES
iv. Implement Business Continuity Management and Planning CNII AGENCIES
v. Upgrade Public Sector ICT asset monitoring services MAMPU
vi. Implement evaluation and certification scheme of Cryptographic
products
MAMPU
P2. Compliance to
Public Sector
security
guidelines
i. Implement security quality assurance for ICT equipment AGENCIES
ii. Implement and get certification for ISO 22301 Business Continuity
Management Systems
CNII AGENCIES
iii. Implement and get certification for ISO/IEC 27001 Information
Security Management Systems (ISMS) – Requirements
CNII AGENCIES
iv. Expand the implementation of Malaysia Trustmark Sektor Awam
(MTSA)
e-PAYMENT
AGENCIES
P3. Strengthen
cyber security
environment
i. Expand the implementation of Data Leakage Protection (DLP) MAMPU
ii. Expand the usage of Government Public Key Infrastructure
services (GPKI)
MAMPU
iii. Develop Digital Forensic Lab for GCERT MAMPU
Strategic Thrust 3 (Cont..)7 | Pelan Tindakan
31
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 4: Collaborative and Dynamic ICT Governance
S1 Strengthen Digital Government Strategic LeadershipLEAD
AGENCY 2016 2017 2018 2019 2020
P1. Strengthen the Digital
Government leadership
institution
i. Review the structure, role, accountability, appointment
criteria and performance indicators of Digital Government
leaders.
MAMPU
ii. Strengthen the collaboration and communication platform
among the Government Digital leaders MAMPU
P2. Strengthen strategic
collaboration network
i. Establish strategic collaboration among agencies as well
as with the industry, academia in the local and
international arena
MAMPU
ii. Establish collaborative programs with industry and
academia to leapfrog innovation MAMPU
7 | Pelan Tindakan
32
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S2 Strengthen Digital Government ICT Organisation LEAD
AGENCY 2016 2017 2018 2019 2020
P1. Strengthen MAMPU to lead
digital services in Public Sector i. Rationalise structure and function of MAMPU as Digital
Government Reference Center providing the following
services :
ICT Consulting Services
ICT Shared Services
Development of Enterprice Applications
Independent Verification and Validation (IV&V)
Open Source Software
Enterprise Architecture
Open Data and Data Analytic Services
MAMPU
P2. Rationalise the structure and
functions of ICT services in
agencies
i. Establish new Operatiing Model for ICT organisations at
Ministries and agencies PSD
MAMPU
ii. Implement the new Operating Model at Ministries and
agencies PSD
Strategic Thrust 4 (Cont..)
33
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S3 Strengthen Public Sector ICT Governance LEAD
AGENCY 2016 2017 2018 2019 2020
P1. Rasionalise the Public Sector
ICT governance structure
i. Rebranding of Jawatankuasa IT dan Internet Kerajaan
(JITIK) MAMPU
ii. Coordinate ICT Committees at all levels – Public Sector
and agencies towards a leaner governance MAMPU
P2. Enhance Public Sector ICT
policies and guidelines
i. Draft new ICT policies and guidelines that are relevant to
the implementation of Digital Government MAMPU
ii. Coordinate and consolidate existing ICT policies and
guidelines MAMPU
iii. Increase enforcement of ICT policies and guidelinesMAMPU
Strategic Thrust 4 (Cont..)
7 | Pelan Tindakan
34
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 5: Professional And Capable Work Force
S1 Strengthen Management of Public Sector ICT Personnel LEAD AGENCY2016 2017 2018 2019 2020
P1. Strengthen ICT personnel
placement process i. Develop ICT placement mechanism in line with areas
of expertisePSD
MAMPU
ii. Develop Succession Plan for strategic ICT posts PSD
MAMPU
P2. Strengthen ICT Scheme job
profile management
i. Develop ICT Competency Profile repository PSD
MAMPU
ii. Develop ICT Job Profile repository PSD
MAMPU
AGENCIES
35
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
S2 Develop and Retain ICT Talent in Public Sector LEAD
AGENCY 2016 2017 2018 2019 2020
P1. Enhance Public Sector ICT
career advancement program i. Develop ICT Career Advancement Plan PSD
MAMPU
ii. Review circular that describes the work/job scope of ICT
Service
PSD
MAMPU
P2. Enhance Public Sector ICT
competency program
i. Develop ICT Competency Development Roadmap PSD
MAMPU
INTAN
ii. Implement the ICT Competency Development Roadmap PSD
INTAN
iii. Engage strategic collaboration with public and private
institutions of higher learning as well as the industryPSD
MAMPU
INTAN
iv. Develop and implement Excellent ICT Personnel program PSD
MAMPU
INTAN
P3. Strengthen Public Sector ICT
expertise and professionalism
i. Review the governance structure and mechanism for
recognition of ICT expertise in Public SectorPSD
MAMPU
ii. Study requirements for new areas of ICT expertise PSD
MAMPU
iii. Obtain professional recognition for all ICT personnel INTAN
PSD
MAMPU
iv. Establish policies and guidelines as well as mechanism
for the provision of incentives for ICT experts in the Public
Sector
PSD
MAMPU
Strategic Thrust 5 (Cont..)
36
5 | Action Plan
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
The 10 ICT Strategic Targets that have been identified to be achieved by year 2020
Clusters of Government digital services based on life-event
Initiatives on Big Data
Critical National Information Infrastructure (CNII) Agencies manage information security through
the use of international standards
New RegistriesHub for management and sharing of data
Agencies implement mobile payment services
Consolidated Secured
Government Cloud Platform
ICT Personnel receive professional recognition
Ministries implement Enterprise Architecture
1 2
1
1
20
19
ICT Operating Model
1
1
3
1 2
6 | ICT Strategic Targets 2016-2020
ICT Strategic Targets
38
40
2510%
The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Malaysian Administrative Modernisation and
Management Planning Unit (MAMPU)
Prime Minister’s Department
Level 6, Block B2
Federal Government Departments Complex
62502 Putrajaya, Malaysia
Tel: 03-8000 8000
Fax: 03-8888 3721
ICT Consulting Division, MAMPU
FEBRUARY 2016