@ambercadabra and @jaybaer (in absentia)

[ the now revolution ]

Monday, August 16, 2010

[ business has changed. ]

Monday, August 16, 2010

[ then ]

Monday, August 16, 2010

[ now ]Monday, August 16, 2010

Monday, August 16, 2010

[ the now revolution ]

Monday, August 16, 2010

[ culture ]

Monday, August 16, 2010

Monday, August 16, 2010

solidarity of purpose

Monday, August 16, 2010

solidarity of purpose

demonstrated trust

Monday, August 16, 2010

solidarity of purpose

demonstrated trust

laboratories & feedback loops

Monday, August 16, 2010

solidarity of purpose

demonstrated trust

laboratories & feedback loops

diversity of people & ideas

Monday, August 16, 2010

solidarity of purpose

demonstrated trust

laboratories & feedback loops

diversity of people & ideas

reward systems

Monday, August 16, 2010

[ talent ]

Monday, August 16, 2010

Monday, August 16, 2010

curiosity

Monday, August 16, 2010

curiosity

enthusiasm

Monday, August 16, 2010

curiosity

enthusiasm

innovation

Monday, August 16, 2010

curiosity

enthusiasm

innovation

motivation

Monday, August 16, 2010

curiosity

enthusiasm

innovation

motivation

collaboration

Monday, August 16, 2010

curiosity

enthusiasm

innovation

motivation

collaboration

translation

Monday, August 16, 2010

curiosity

enthusiasm

innovation

motivation

collaboration

translation

humility

Monday, August 16, 2010

curiosity

enthusiasm

innovation

motivation

collaboration

translation

humility

awarenessMonday, August 16, 2010

Monday, August 16, 2010

[ nimble communication and coordination ]

Monday, August 16, 2010

who owns it?

Monday, August 16, 2010

council

team leads

team leads

team leads

team leads

team leads

team leads

Monday, August 16, 2010

good wiring

Monday, August 16, 2010

[ answering the new telephone ]

Monday, August 16, 2010

listening intersections

Monday, August 16, 2010

Monday, August 16, 2010

[ response-ability ]

Monday, August 16, 2010

the humanization highway

Monday, August 16, 2010

volunteer armies

Monday, August 16, 2010

[ build a !re extinguisher ]

Monday, August 16, 2010

when to yell ‘!re’

Monday, August 16, 2010

design a response plan

Monday, August 16, 2010

[ make a calculator ]

Monday, August 16, 2010

Monday, August 16, 2010

awareness.

Monday, August 16, 2010

awareness.

sales.

Monday, August 16, 2010

awareness.

sales.

loyalty.

Monday, August 16, 2010

awareness

sales

loyalty

traf!c from social sites

new visitorscontent views

social touchpointsoffer responseunique leadspoint of need

sentiment increasecontent interaction

positive reviewscustomer service

Monday, August 16, 2010

[ now is real. ]

Monday, August 16, 2010

[ now is real. ]

@ambercadabra | @jaybaer

http://bit.ly/sofreshclt

Monday, August 16, 2010