Post on 16-Aug-2020
transcript
The On-Boarding Journey – joining a partnership model
Gary Westbrook – Head of Shared Services, Hampshire County Council
David Hodgkinson – Director of Corporate Finance and Property, Westminster City Council
Some History – the
Hampshire Model
On boarding timescales post design
Diverse and complex Partners
Oxfordshire Fire
and Rescue
750 schools in
Oxfordshire
and Hampshire
Self Service Model Principles
Driving self-service
adoption
Simplicity
Customer
Easy to use
and intuitive
tools
Approximately
100,000employees
Only
25% desk based
A diverse workforce
Some History - WCC
Some History – WCC, Tri-Borough and why change?
The previous system had major issues at go-live in April 2015
Provider did not have Local Authority ERP experience
An unsustainable position and staff perception issues meant we needed to change
However, a lot of development work and staff time went into getting the system working well
On Boarding Journey
and go-live
Project Background and Timeline
2017
2018
IBC On-
Boarding
Project
Reviewed
alternative
services
HCC
preferred
option
Outline
Business
Case
Non-Hampshire
service options
analysed
Borough
approval for
HCC services
Mobilisation
activities
The Master Plan
Go Live – a hard cutover
Extensive period and numerous cycles of testing
Payroll comparison runs – 100% checking of payslips
Dress rehearsals and data freezes
Solid Governance – go / no go
Reflections
The Challenges
Pace of change and resource levels
Data quality, conversion, migration and reconciliation
Business readiness and getting the message out
Integrated Services
How we managed to do it
Relentless effort
Strong Governance at every stage of the programme
Post go-live stabilisation
Relationships