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The UMH Sandy Experience

2013

TEN COMMUNITIES located statewide

• Five full service

• Five affordable housing

• Centralized Home Office

• 1400 Residents

• 1000 Associates

UMH

Pre-planning

Learning from others:Louisiana, Florida, Texas… Irene

2012 Emergency Preparedness Conference September 25th

Pre-planning

Practicing Through Table Top Scenarios:

Leadership

Associates

Residents

Volunteers

First Responders2011 "Escape The Cape" Exercise

Category I Hurricane

Relationship Building

Office of Emergency Management

Community Emergency Response Teams (CERT)

Police, Fire fighters, Other Community Resources

All Starts in the PlanningLeadership Responsibilities

Time Frames

Evacuation Sites (Memorandums of

Understanding)

Supply Needs

Staffing

Financial Needs

Transportation Needs

Communication Avenues

Building closure steps

Equipment Needs

Building Reentry Steps

Contact information

Vendor Partnership Responsibilities

Special Resident Needs

Pet Evacuation

Hurricane Sandy

Wednesday, October 24• Ongoing monitoring of the

storm• Emergency Management

and Insurance Carrier Communication

Preparing for both Shelter in Place and Evacuation

Setting the Stage

•Team Meetings to establish assignments

•Resident and Associate Meetings

•Information Gathering: What Residents are traveling with us? What Residents are going with family? Completed Contact Form and Rosters initiated

•Notify transportation companies that they are on call for potential evacuation: Buses; Wheelchair Vans; Ambulances

•Notify evacuation sites and hotels of potential evacuation

October 24, 2012

Evacuation ReadinessOctober 25, 2013

Home OfficeCommand Center Established

Call Center Initiated

Twice Daily System Wide Conference Calls

Evacuation ReadinessOctober 25, 2013

Evacuating Communities Prepping for Move

Gathering and Packing Supplies

• Food• Medical Supplies• Medication• Medical Charts• Linens• Activities

Evacuation ReadinessOctober 25, 2013

Destination Communities

Preparing for evacuated residents and staff

Evacuation DecisionOctober 26, 2013

Larry Carlson, CEO/President relates to the UMH System via conference call that our communities must evacuate; evacuation will take place on Sunday October 28, 2012

UMH Board Chair Blesses the team for Godspeed Care in all of our efforts.

Evacuation Preparations

Items to be moved are placed in lobby for efficient mobilization to buses and trucks

Residents waiting to travel; Lanyards placed on residents

October 27, 2013

Evacuation Day October 27, 2012

Moving trucks arrive at identified time to pack equipment, boxes,…..

Utilized Medical Equipment Moving Vans

Evacuation Day

Teams established at each community to support loading of buses, ambulances…

Communication between evacuation sites, team leaders, and destinations as transportation left communities.

Evacuation Day

Evacuation Day to Day Activity

Return to HomeOctober 31 and November 1, 2013

STORM DAMAGE:

Evacuation - $350k Minimal at the Shores FAM Roof, foundation BTM Roof and subsequent apartments

Post Storm: Assessment of Storm Damage

October 30 and thereon…..

Post Storm: Associate Benevolent Fund

Some Associates returned finding they had lost their homes.

Post Storm: Assessment of Storm Damage

October 30 and thereon…..

Financial Coverage

FEMA ?

Insurance ?

Best Practices

• Corporate-wide Engagement• Proven Evacuation Plan• Relationships with OEM• Supportive Vendor Partnerships • Central Command Center• Communication Avenues• Staffing Initiatives• Contracts in place for

transportation, housing…• IT • Activity Programming• Medical Equipment Transport

Lessons Learned• Generator Needs/Loads• Vendor

Trust/Prevention• Electric Grid/Power

Priority• Sub Command Center• Gasoline Resources• Refrigeration• Laundry

• Beds• Second Tier of

Evacuation Sites

SandyWe don’t miss her

but

We will never forget her.