The Use of Business Intelligence Dashboards in Vocational

Rehabilitation

Milton MoatsVR Program Specialist ADRS Homewood Field OfficeBirmingham, Alabama

Michael S. Quinn, M.H.S.Program Evaluation CoordinatorADRS Commissioner’s OfficeMontgomery, Alabama

Business Intelligence (or BI) is a way of organizing and structuring our data in a way that it becomes easily accessible and readily available.

An essential characteristic of BI is that it is a shared resource for decision making.

The point is to provide staff with “self-service” access to the information they need on an ongoing basis.

What is “Business Intelligence?”

An essential characteristic of BI is that it is a shared resource

Information

Data (about everyday Operations)

Knowledge

Wisdom

Without Business Intelligence

Information

Data (about everyday Operations)

Knowledge

Wisdom

With Business Intelligence

The Philosophy ADRS has Adopted

Selection of Performance Measures:• Must contain measures focused on the real mission

• Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”)

• Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary.

• Performance over Punishment

• Dashboards should create dialogue

• Transparency is essential – these are shared knowledge resources

The Message to ADRS Staff:• We’re getting rid of information inequities

• We trust you with this information and expect that you use it

• We are all accountable at every level

• By sharing the agency’s knowledge resources we are investing in your professional development

• Collectively, we’re smarter…

The Philosophy ADRS has Adopted

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“SMILE” enters everyday use by ADRS VR Counselors

ADRS elects to maintain and develop the AWARE application locally

1999- 2007 2010 2011 FY 20122009

AWARE (web based case management application) Development Complete

Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting

1999- 2007 2010 2011 FY 2012

2007 RSA 107 Review

2009

VR Admin & IT Staff begin learning about Data Driven Decision Support Tools

Business Intelligence

1999- 2007 2010 2011 FY 2012

New Commissioner

Redefined Program Evaluation Position to include the Coordination of Business Intelligence

2009

Staffed this Position

Federal Stimulus Funds SharePoint 2010 & PerformancePoint Selected and Purchased

1999- 2007 2011 FY 20122009

Designated BI Position in Computer Services

Groundwork Development of Metrics and Key Performance Indicators

2010

Development of Data Warehouse and a first “Cube” Data Source

Technology & People in Place…

1999- 2007 2010 2011 FY 20122009

True Dashboard Implementation Begins

VR Dedicates a Subject Matter Expert to the BI Team

2012 RSA 107 Review

VRBI Site with “Operations

Dashboard” Released

1999- 2007 2010 2011 FY 20122009

ICI Award Enables Further

Development of BI Resources as a

Performance Management Tool

2nd Generation Dashboard Released

Operations

Tactics Strategy

A Medium and a Message

FY 20132014 2016 2017 FY 20182015

Two new Dashboards Made AvailableCRP DashboardHistorical Performance

Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers

Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback

New & Planned Developments

Questions or Feedback?

Milton MoatsVR Program Specialist ADRS Homewood Field OfficeBirmingham, AlabamaMilton.Moats@rehab.alabama.gov

Michael S. Quinn, M.H.S.Program Evaluation CoordinatorADRS Commissioner’s OfficeMontgomery, AlabamaMichael.Quinn@rehab.alabama.gov

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