tips + tricksSearch query tips TOPdesk Professional/Enterprise from version 4.2

In TOPdesk 4.2 a new search query system is available. TOPdesk uses the existing technology Lucene that Wikipedia also uses. Several advantages for the user are listed below:

•WhenFuzzysearching,youarenolongerimpededbydifferentwritingstylesorspellings.Forexample,whenyouwanttosearchon‘printer’,andyouaccidentallytype‘pinter’or‘prrinter’,TOPdeskwillstillfindtherelevantincidents;

• Youcanstillsearchliterally.Todoso,youneedtouseinvertedcommas.Ifyousearchfor“printer”,then TOPdesk will only show those incidents in whichthatwordappears;

• Youcanuse‘and’and‘or’.Forinstance,youcansearchfor‘printer’OR‘printing’.WithoutAND/OR,however,TOPdeskwillsimplylookforcardsinwhichbothwordsappear,asyouareusedto;

• Abovetheresultsofyoursearchquery,TOPdeskmight also suggest ‘Do you mean…?’

These and a number of other useful features have been introduced in TOPdesk version 4.2.

Advanced search queries on the process page TOPdesk Professional/Enterprise version 4.2

Do you regularly use the process pages (also known as bumper or overview pages)? Then you may want to be able to search directly from these pages.

Youcandothisbyaddingshortcuts.

• Atthebottomoftheprocesspage, clickonthelink‘Customizethispage’;

• OpentheShortcutstab;• Addanewshortcut,using

/tas/secure/[card]? action=initsearch for the URL.

Inordertofindoutwhatyouneedtoreplace[card]with,gototheprocesspage.Hoveryourmouseabovealinktothiscard,forexampleunder‘Newcard’or‘Recently Opened Cards’. In the status bar in the bottom-left-handcornerofyourbrowser,youwillsee a URL. Note the word that you see in front of the questionmark,suchas‘incident’or‘hardware’andreplace it with [card] in the URL.

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