Together We FlourishAugust 1-4, 2021

Bellagio Resort and Casino, Las Vegas

NACEEXP21

SERVICE THAT SIZZLESBill Hansen

CEO

Bill Hansen Hospitality Group

305-338-1897Bill@BillHansen.com

AGENDA

•How Important is Service?

•The Foundation for Sizzling Service

•Where Can We Find Servers?

•Basic Service Guidelines

•Tricks of the Trade

What Will Be Your Takeaways?

• You Will Be Able to Evaluate Your Company Culture

• You Will Be Able to Measure The Level of Your Service

• You Will Learn Ways to Improve Your Service

• You Will Have the Tools to Monetize Your Service

Foundation for GoodService is YourCompany Culture

Do You Honor Your Commitments Even When It’s Hard?

Does Your Team Make Quality Personal?

Do You Find a Way to Make Things Happen?—Gus

Do you Practice Blameless Problem Solving?

Do You Show Meaningful Appreciation?

Are You a Fanatic About Response Time?

How Well Do You Listen?

Does Your Team Treat Each Other Like Family?

Does Your Team Speak Straight?

Do You Keep Things Fun?

Where Can WeFind Staff?

Warm Welcomes.

Magical Moments.

Fond Farewells.

Warm Welcomes

Magical Moments

Fond Farewells

Dril l Down Into Service Basics:A Review/Brush Up

GroomingPostureSmile

Serve Like a Mayor, Not a Firefighter

Welcome Drink

Passing Hors D’oeuvres

PouringWater

Tableside

TeaService

Tableside Wine

Service

Table SideWine Pour

Serving Food

ReplacingFlatware

WhatAboutThis?

ClearingThe

Tables

BrokenGlass

Safety

Emptying Plates

Improperly

Emptying Plates

Properly

Q&AContinue the Conversation#NACEEXP21

@BillHansenLuxuryCatering

@billhansencater

Bill Hansen Catering

@BillHansenLuxuryCatering

#NACEEXP21Thank you for attending

Together We FlourishAugust 1-4, 2021

Bellagio Resort and Casino, Las Vegas