Toni Pearson, MA

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Toni Pearson, MA The College of St. Scholastica

Center for Healthcare Innovation

Partners in Innovation

The iCare Vision = VistA + Cloud + Big Data

Partner Success on New Technology

The GRPI Diagnostic Model (Fry, Rubin, & Plovnick, 1981)

Goals Roles Procedures Interpersonal Issues

Lessons:1) There is a difference between symptoms and causes.2) There is a hierarchic order to these issues that can be useful when diagnosing.

My background in Organization Development

How did we get to innovation with iCare?

The Goal: Several Health Science professors and administrators at CSS came together with a vision to affect healthcare through Consulting Research and Healthcare Policy

The Right Goal and the Right People

• AEHR was improved upon by adding more disciplines besides HIM.

• The Center began to sell AEHR subscriptions as a value-added reseller for the Cerner Corporation.

• The AEHR was new to the market, and the strategy of being the first to offer the product worked…for awhile.

• The academic EHR market opened, and other products began to challenge our innovation.

• Differences in opinions occurred, and collaboration began to break down.

Procedural & Interpersonal Elements of Innovation

• Academic EHR needs to meet the changing needs of practice and students.

– Inter-professional practice requires inter-professional curriculum

– Data mining – evidence based practice– Report writing – Web applications for online coursework– Meaningful Use– Privacy and Security– Informed customers

Back to Goal Alignment (What is our purpose?)

• To meet our goals, we needed a partner who had similar goals, and:

– Was agile; – Was flexible; – Desired to build a better product; and– Had a willingness to combine the latest software and

education expertise to improve healthcare.

Partner Goal Alignment

• iCare and CHI – creating an EHR that allows for practice in all health science disciplines;

• Specific focus on HIM functionality and data mining;• Mark is heading up sales, and we are beginning to

realize our innovation goals.

Goals have been aligned and roles established, but where are we today?

• Partnerships with diverse expertise require exceptional communication (We each have our own jargon.).

• Innovation requires periodic evaluation, and using the GRPI model can assist in that process.

– Goals: Are you staying on course with your purpose?– Roles: Do you have the right people and are they clear

about their roles in the partnership?– If the goals and roles are clear, developing procedures

will be much easier; and then– Interpersonal problems disappear or are minimized.

Lessons Learned

• Eichenwald S. M. (2006, June). The Athens project: Advancing technology in healthcare education now at St. Scholastica - A case study. E-Health and Medical IT Solutions, 62 -63. Retrieved from http

://connection.ebscohost.com/c/case-studies/82478874/• Fry R., Rubin, I., & Plovnick, M. (1981). Dynamics of groups that

execute or manage policy. In R. Payne & C. Cooper (Eds.), Groups at work (pp. 41-57). Hoboken, NJ: Wiley & Sons.

References

Toni Pearson, MA

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