Post on 15-Jun-2015
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© Logicearth Learning Services, 2014 @logicearth
Modernising workplace learningDeveloping a strategy to better support workplace learning in the 21st Century
Fiona Quigley, Director of Learning Innovation, Logicearth Learning Services
You are free to share this presentation as a whole, but please do not reuse any of the images
About me
@logicearth
1. Background in IT and teaching
2. Worked in organisational learning and development since early
2000s
3. Delivered training, created content, video production
4. Passionate about helping people and organisations to grow and
develop
5. Worked in a variety of industries – public and private sector
About us
@logicearth
www.logicearth.com
Housekeeping
@logicearth
• Use the panel at the right side of your screen• Watch out for messages from Mark in Chat• If you have a question, click Mark’s name• If all else fails – call +44 28 90328311
Google doc – use this as our communication tool, collect your responses
Talk structure
@logicearth
Who’s in the room?
@logicearth
1. I work in HR
2. I work in Training
3. I work in L&D
4. Other
Poll
Why bother - Client stories
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Why bother?
Impact of recession
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Why bother?
1. Pay freezes or cuts2. Curbs on overtime3. Short-time working4. Redundancies (voluntary and compulsory)5. More rigorous work regimes
Do more with less! Work smarter not harder…
Which parts of the business are helping the CEO to develop the people strategy?
Some data
@logicearth
Why bother?
Technology as a driver
@logicearth
Why bother?
Chat activity
What has happened for this generation?
Which of these is new in last 10 years?
Example - YouTube
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Why bother?
Buzz words – recognise?
@logicearth
I have heard of:1. Gamification2. HTML53. Learning scenarios4. MOOCs5. Performance support6. TinCan7. m-learning8. BYOD9. Simulations10.Big data
Poll
Why bother?
Buzz words – understand?
@logicearth
I can explain the purpose of:1. Gamification2. HTML53. Learning scenarios4. MOOCs5. Performance support6. TinCan7. m-learning8. BYOD9. Simulations10.Big data
Poll
Why bother?
Post-industrial era
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Why bother?
Imposter syndrome
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Why bother?
Can L&D deliver?
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Why bother?
A few casualties
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Why bother?
KodakRIM (Blackberry)IBMOthers?
What is it?
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Learning AND performance
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What is it?
Source:Conrad Gottfredson, Bob Mosher
Learning is a process
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What is it?
Industrial era training
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e.g. Everyone needs to complete an ergonomics course
1. Find the best supplier
2. Send everyone on the course (classroom/eLearning)
3. Were the scones/room/toilets nice/images/interactions?
4. Did you like the trainer/content (evaluation)?
5. Rinse-repeat (manual handling, health and safety etc)
6. (No opportunity to use or apply the learning for weeks!)
What is it?
Don’t forget about forgetting
@logicearth
What is it?
The modern version
@logicearth
1. What might need to be learned from new?
2. When might more learning be needed?
3. Where might staff have to apply their learning?
4. What might change?
5. Where could problems occur?
We have some staff complaining of back pain:
Business/staff need
Assess Try out
Impact?
What is it?
= Don’t always need classroom
@logicearth
If you wanted to help staff to sit at their desks better without pain, how could you do this?
Type your ideas in the chat area
Chat activity
What is it?
Barriers
@logicearth
From our customers
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Barriers
What are your barriers?
@logicearth
Modernising workplace learning
If you wanted to have better learning experiences to meet businesses needs, what is currently stopping you?
Type your comments in the chat area
Chat activity
Barriers
Perception of L&D
@logicearth
Barriers
Source:Donald TaylorChairman of LPI, UK
The Training Ghetto
The L&D Health Check Survey
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Barriers
Modern L&D toolkit
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Learning models
@logicearth
Modern L&D toolkit
Two most common:
5 moments of learning need70: 20: 10
Facilitated by and supported by technology
70: 20: 10
@logicearth
Modern L&D toolkit
We send people on courses, but that is not where the majority of people learn most in the workplace.
Where is it?
70: 20: 10
@logicearth
Modern L&D toolkit
10: Formal learning
20: From peers/manager/coaching
70: On the job/in the workflow/experience
Just in case
Just in time
We send people on courses, but that is not where the majority of people learn most in the workplace
Where is it?
Where do you start?
@logicearth
Modern L&D toolkit
Case study: CocaCola Enterprises
@logicearth
Business need:Going through modernisation programmeNew company procurement systemAll staff need trained, across UK and EuropeMultiple languagesCorrect completed expenses, on time
Traditional deliveryNetwork of trainers across EuropeLogistics!Travel etcClassroom onlyPaper-based manuals££££Costs
What could we do better?
Modern L&D toolkit
Case study: CocaCola Enterprises
@logicearth
Modern L&D toolkit
Delivery & Support methods
Multiple languagesInstructional videos
Technology
LMSIntranet
Modern learning solutionFind out what is core learningHow do I???Youtube style instructional videosEasy to updateTwo languages – English and FrenchLMS, IntranetCampaign/Communications planBig worry!
Results?
Case study: CocaCola Enterprises
@logicearth
Modern L&D toolkit
ResultsApproximately 40% reduction in initial project costsCorrectly completed expensesEasier than they thoughtWanted more – new procurement systemProject completed in weeks not months!Staff loved the convenience
Case study: CocaCola Enterprises
@logicearth
Modern L&D toolkit
Demo
Case study: Datacash eCommerce Payments
@logicearth
Business need:Going through modernisation programmeNew eCommerce Payment SystemLimited world-wide network of expert trainersCustomers waiting on training and supportCostly to rollout on-going updates
Traditional delivery
Logistics!Classroom onlyPowerpoint presentations££££Costs
Modern L&D toolkit
What could we do better?
Case study: Datacash eCommerce Payments
@logicearth
Modern learning solution
Find out what is core learningCustomer pain pointsHow do I???Multi-device contentExplainer videos
Modern L&D toolkit
Results
Delivery & Support methods
Modern eLearning content Stories Scenarios Explainer videos Video demos
Technology
LMS – why?Multi-device content – why?
Case study: Datacash eCommerce Payments
@logicearth
Modern L&D toolkit
ResultsReduction in training costs (travel etc)Better use of limited expert staffHelp with succession planning (experts sharing knowledge)Happier, more engaged customers
New business model - train your customers
Case study: Datacash eCommerce Payments
@logicearth
Modern L&D toolkit
DemoDemo
Practical steps for you
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Where do you start?
@logicearth
Let’s take a nice easy example – Leadership training!
Practical steps for you
Or… easier to remember!
@logicearth
1. Be proactive
2. Love a challenge
3. Think staff engagement
4. Modernise, modernise, modernise
5. Get help!
Practical steps for you
Getting help
@logicearth
Anything can be outsourcedLots of players, we know the beste.g. Translation has always been a worry for some of our clients
Practical steps for you
Lots of people are already doing this:• Look at Linkedin• Look at Twitter• Look at Google+
Lots of online L&D communities facing the same challenges as youLogicearth:
New Irish L&D group in Linkedin Running a session on using Twitter for L&D professionals Check out our blog – www.Logicearth.com/blog
Practical steps for you
@logicearth
Thanks for listening!Happy to take further questionsfiona.quigley@Logicearth.com
Twitter: @fionaquigs @logicearth