Post on 18-Jul-2020
transcript
SOLUTION
TRANSFORMING THE WAY THE WORLD WORKS
Trimble PULSE - Remote Expert A/R Powered Collaboration
Boost Efficiency and Improve First-Time Fix Rates
Trimble PULSE® Remote Expert is an augmented reality collaboration tool which improves the productivity of field
service technicians by connecting them with subject matter experts via video, audio and spatial markup in real-time.
With Trimble PULSE organizations can provide troubleshooting guidance and expertise by connecting support
experts with technicians in the field. Using a easy to use mobile app, technicians are able to get detailed instructions
and guidance to help resolve issues quickly which will improve first time fix rates and workforce productivity.
Trimble PULSE Remote Expert enables businesses across a range of industries, including construction, agriculture,
telecommunications and utilities to optimize service workflows. The ability to perform time-critical jobs thoroughly,
quickly and first time around, by obtaining the right information from the correct source, is invaluable. What’s more,
problems of an ageing or less skilled workforce can be addressed, head on. Experts can record repairs performed on
equipment and store videos in an easy access library, which can then be used as a reference whilst on the job.
Benefits
Improve knowledge retention by sharing recordings of troubleshooting sessions
Increase first time fix rate by troubleshooting and diagnosing issues in the field
Improve knowledge retention by storing previously recorded media
Deliver proof of service by capturing completed job details
Improve collaboration by providing a simple dedicated connectivity application
TRANSFORMING THE WAY THE WORLD WORKS
TRIMBLE (Americas)935 Stewart Drive / Sunnyvale / CA 94085 / USA Tel: +1 877 728 7623
TRIMBLE (EMEA)1 Bath Street / Ipswich / Suffolk IP2 8SD / United KingdomTel: +44 (0) 1473 696300
Connect via video
and audio
Collaborate by
creating spatial and
text markup
Capture
media (videos and
screenshots) and
save to device’s
internal storage
Remote Expert
allows up to two
free sessions per day
► iOS version 12 or higher
► 2Mpbs internet connection
► Trimble PULSE Remote Expert functions on all
Apple ARKit capable devices
Learn More...
For more information, contact us at fsm_info@trimble.com
or visit, trimblepulse.com/remote-expert. You can find us
at the app store at reapp.page.link/4xSE
Features
Specifications & Requirements
iPhone
iPhone Xs iPhone Xs Max
iPhone Xr iPhone X
iPhone 8 iPhone 8 Plus
iPhone 7 iPhone 7 Plus
iPhone 6s iPhone 6s Plus
iPhone SE
iPad
iPad Pro (all models)
iPad (5th generation)
www.trimblepulse.com©2019, Trimble Inc. All rights reserved. Trimble, the Globe & Triangle logo, and Trimble PULSE are trademarks of Trimble Inc, registered in the United States and in other countries. All other trademarks are the property of their respective owners.
iPad Pro (all models)
generation)
2