Tuning Enterprise Search (presented at Gilbane San Francisco)

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“Out of the box” search applications such as Google Search Appliance or Microsoft Search Server 2008 can be remarkably effective. But they can truly transform how an organization reaches content only when they have been tuned to the real-world needs of their users. Using real data from search implementations, we will outline:• A search analytics approach that leads to actionable information• A set of best practices for defining synonyms or automatically augmenting search phrases• Metrics for determining the success of your tuning activities• How to avoid disaster by ensuring key documents are not indexed

transcript

June 18, 2008

Tuning Enterprise SearchGilbane San Francisco

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Why Bother Tuning?

Enterprise 2.0 Makes this Critical

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Define Success

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Define Success

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Measure Success

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Follow the Searchers

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Topology of Search

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Topology of Search

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Topology of Search

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Best Bets / KeyMatch

Thesaurus / Query ExpansionAuthority / Biasing

ShortTail

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Short-Tail Tactics

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Short-Tail Tactics

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Short Tail Tactics

• Take Top 100 Terms

• Group Thematically

• Work with SME to Identify “Best” Content

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Mid Tail

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Mid-Tail Tactics

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Mid Tail Tactics

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Long Tail

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Long-Tail Tactics

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Long-Tail TacticsTsenu.xml

<XML ID="Microsoft Search Thesaurus">

<thesaurus xmlns="x-schema:tsSchema.xml">

<expansion>

<sub>NGO</sub>

<sub>non-government organization</sub>

<sub>not for profit</sub>

<sub>charity</sub>

</expansion>

<expansion>

<sub>timeoff</sub>

<sub>time off</sub>

<sub>PTO form</sub>

</expansion>

</thesaurus>

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Effectiveness

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Two Closing Thoughts

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Use Scenarios• Scopes/Collections

• Interface Design

• Data Sources

• Vocabulary / Acronyms

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How Not to Lose Your Job

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More Informationwww.nonlinear.ca/whitepaper

• Best Practices: CMS & SEO

• CMS Governance

• Proven Approaches for GSA

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rwoods@nonlinear.ca

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