USINESS SERVIES WORK OOK · 2019. 8. 27. · Small letter or postcard Regular 2-3 business days Up...

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A Southern Sydney Business Education Network Resource

BUSINESS SERVICES WORK BOOK

A Resource for Students to enrich their work placement activities

Business Services Work Placement

Financial Services Work Placement

Work to do when there is nothing else to do!

BE PREPARED

Call your host employer 1 week before you are scheduled to

commence. This gives you the opportunity to introduce your-

self, confirm all the details and ask any questions you might

Make sure you have your Student Workplace Journal and your

Student ID card with you.

Student Placement Record contains all the information you will

need for your work placement. Make sure you read it and if

you have any questions ask your teacher or host employer be-

fore you start.

Modules in this work book

These modules are designed to give some work to

do while you are at your work placement. Duties

provided by the host employer will always come

first, but you can work on these tasks when you

have no other work to do.

GO2WORKPLACEMENT

INDUCTION

EMPLOYEE INTERVIEWS

AUSTRALIA POST

FINANCE

ENVIRONMENTAL AUDIT

RESUME BUILDER

CAREER PATHWAYS

MY WORK PLACEMENT INFORMATION

Name of Organisation

Address

Contact Person: Position

Type of Industry

My duties

Risks I need to know about

Dress Requirements

My Travel Plan

Questions?

10 TIPS FOR SUCCESS

• Arrive before your start time

• Diplomacy and honesty

• Learn by asking questions

• Positive tone and body language

• Leave your phone in your bag

• Smile and show good manners

• Show that you are organized

• Keep busy

• Believe in yourself.

• Make the most of this opportunity

MODULE 1

What is Work Placement? How do you find out more to make the most of this opportunity? Go2Workplacement is an online resource which will help you understand and prepare for your work placement.

1. Login to www.go2workplacment.com

2. Register / login

3. Select the appropriate industry—ie Busi-

ness Services

4. Complete the activities

5. Print your Certificate

Benefits of Work Placement

Builds your confidence in skills you have learnt

Gives you experience in a real work environment

An opportunity to network and find out more about a career in the

industry

MODULE 2

INDUCTION

What is an induction? Why is it im-portant?

In this module will be required to do some research to answer some of these questions. You can also ask your supervisor. What is an induction?

____________________________________________________________

Why is an induction important?

____________________________________________________________

List 5 things you learned at your work placement induction

_________________________________________________________

Why is it important to follow safe practices at work?

____________________________________________________________

Now that you have undertaken an induction at work you know why its so

important. Using a computer, design your own staff induction. Make

sure you include any work safety issues.

Your induction plan should be on one A4 size paper which you can print,

laminate and keep in your folder.

You can ask your supervisor for help if you need it.

LEARN ABOUT THE COMPANY WHO

ARE HOSTING YOU!

QUICK RESEARCH TASK—

Name of the organisation:

Address:

Industry:

Website:

Using the website, write down some inter-

esting facts about the company

Fact 1:

Fact 2:

Fact 3:

Fact 4:

Fact 5 :

MODULE 2—INDUCTION

This guide will help you complete Module 2—Induction

Who should receive an induction?

_______________________________________________________________________________________

When should the induction take place?

_______________________________________________________________________________________

List 5 things that you would include if you were providing an induction for a new staff member

1. ____________________________________________________________________________________

2. ____________________________________________________________________________________

3. ____________________________________________________________________________________

4. ____________________________________________________________________________________

5. ____________________________________________________________________________________

List 5 items which would help a person stay safe at work?

1. ____________________________________________________________________________________

2. ____________________________________________________________________________________

3. ____________________________________________________________________________________

4. ____________________________________________________________________________________

5. ____________________________________________________________________________________

What other things would talk about at an induction?

_______________________________________________________________________________________

Using a computer, design your own staff induction and print, laminate and keep a copy in your folder.

You can always ask your supervisor for help.

EMPLOYEE INTERVIEWS

In all businesses, there are different peo-

ple who have various roles and responsi-

bilities. Every day, these people work as

a team to ensure the business operates

to its full potential.

In this module, you will choose 3 em-

ployees to interview. Each interview

should take around 10 minutes and will

give you the opportunity to talk to peo-

ple about what they do, how they fit into

the business and what like about their

7 EASY STEPS TO FOLLOW MODULE 3

STEP 1:

Approach the employees that you wish to interview and confirm a suita-

ble time to speak with them

STEP 2:

Once you have agreed on a date / time, ensure you record each meeting

in your calendar. This is really important as it will help everyone re-

member the agreed date and time of each interview.

STEP 3:

Send your calendar meeting requests via email so everyone can confirm

the dates and times. Make sure the details are added to your own cal-

endar and set a reminder at least 1 hour before each interview so you

don’t forget

STEP 4:

Prepare for your interviews. Think about what questions you want to

ask and write them down so you don’t forget. All questions should re-

late to the business or the employee. Use the planning sheet on page

XX to help

STEP 5:

Conduct your interviews. Make sure you have a pen and notepad so you can take notes and type them up later.

STEP 6:

Thank everyone for their time at the end of each interview. Send a thank you email to everyone you interviewed.

STEP 7:

Type up your questions and the answers you received from employees. Print this out and keep in your folder to show your teacher.

MODULE 3—EMPLOYEE INTERVIEWS

This guide will help you complete Module 3—EMPLOYEE INTERVIEWS

Number of years working in the busi-

What is your role?

What are your responsibilities?

Who do you deal with on a daily basis?

Do you work as part of a team or on

your own?

How do you make sure you meet dead-

lines?

What is the best thing about your job?

What equipment do you use in your

Do you need qualifications for your

job? If so what are they?

Australia Post

In business it is very important to learn how to send letters to your cli-ents and customers. Letters should be written in a professional manner, and should have no abbreviations or spelling mistakes.

For this task please visit the Australia Post website online and complete the following tasks:

• Calculate the cost of sending a small letter from your business address to your school address, using your own envelope.

• Calculate the cost of sending a large letter from your business address to your school address, using your own envelope.

• Using the internet and Microsoft Word please print a layout of a professional letter on an A4 page, and insert this in an enve-lope which is addressed to your teacher. You do not need to post this but keep it with your project as evidence.

MODULE 4

www.auspost.com.au

To help you complete these tasks please visit the Australia Post website. Go to the ‘sending’ option and then to ‘calculate postage and delivery times.’ Enter the suburb of the business that you are under-taking your work placement in, and the suburb of your school. From the infor-mation displayed please write down the cost of postage for the following. Remem-ber you will be using your own envelope.

Don’t forget to print off the layout of a professional letter and insert in an envelope addressed to your teacher.

Postage type Cost

Small letter or postcard

Regular 2-3 business days

Up to 130 x 240 x 5 mm

Up to 250g

Large letter

Regular 2-3 business days

Up to 260 x 360 x 20 mm

Up to 500g

Finance Module—Petty Cash

It is really important for companies to track their petty cash and to rec-ord expenses so that there is an ac-curate record of where money has been spent.

All expenses must be accounted for and receipts must be kept.

Petty cash will have cash at the start of the week so that expenses can be paid using this cash.

MODULE 5

EXERCISE:

You are in charge of petty cash for your business. You have some

receipts of expenses that have been charged using petty cash

throughout the week. Your job is to record all of the expenses and

receipt numbers in the spreadsheet on the next page. Make sure you

list all items, receipt numbers and workout the balance of petty cash

after all expenses have been added. Your starting balance in petty

cash before any expenses is $200.

What is Petty Cash?

Does your work place use

petty cash?

How does your business

record expenses?

What is an invoice?

Ask your work place supervisor if you can see an invoice and if they

can explain how their business tracks expenses.

MODULE 5 FINANCE — PETTY CASH

Receipt—001

Postage

Cost: $23.00

Receipt—001

Postage

Cost: $23.00

Receipt—002

Office Equipment

Cost: $35.00

Receipt—003

Travel

Cost: $21.00

Receipt—004

Coffees

Cost: $18.00

Receipt—005

Lunch Meeting

Cost: $47.00

Item Cost Receipt No Balance

(starting Balance $200)

Postage

Office Equip

Travel

Coffees

Lunch Meetings

Total Expenses

MODULE 6

Environmental Audit

What is an environmental audit?

____________________________________________________________

What practices does the business currently implement to assist the envi-

ronment

____________________________________________________________

List 5 new ideas that you can present to your supervisor which will help

the business become “greener” and help the environment. Use the inter-

net for research.

_________________________________________________________

Are there any ways that you can help the environment at home?

____________________________________________________________

WHAT EQUIPMENT HAVE YOU BEEN US-

ING THIS WEEK - make a list of all the

items and make a comment about it. For

example, did you use the photocopier?

Was it easy to use; did you need help; did

it make the job easy.

QUICK TASK—

1. _______________________________

_______________________________

2. _______________________________

_______________________________

3. _______________________________

_______________________________

4. _______________________________

_______________________________

5. _______________________________

_______________________________

MODULE 7

Resume Builder

Create your own professional resume.

It is really important that everyone has a resume that

outlines their experiences, qualifications and contact de-

tails. A resume allows employers to choose the best can-

didates for interviews and can be the difference in help-

ing you get that dream job.

Your resume should be no longer than two pages and is a

document that changes as you progress through your

career. Even if you are in full-time education with no

work history, you should still have a resume, and you can

add your work placement to your resume, this will show

employers that you have some experience in the world of

Attached is a resume builder and you can add your infor-

mation to this document and use this to apply for jobs. If

you already have a resume you can add extra information

to it, or start using the template that is attached.

Before you finish your work placement you should have a

resume that is completed so that you can start applying

for jobs. You can ask your host employer if they would

be happy to be added as a referee on your resume for

you, someone who is prepared to say positive things

about your work ethic. If you are going to ask your host

employer to be a referee it’s important that you have

done you best throughout the week.

REUME TIPS

• Make sure that you have accurate contact

details. If you add an email address make

sure that it is professional eg.

First.lastname@gmail.com. Make sure that

your voicemail message is also professional.

• Make sure that there are no spelling mis-

takes. Ask your teacher to check it for you.

• Only add qualifications and job experiences

that you have actually completed.

• Add any extra curricular activities that you

are involved in like school clubs, sports clubs,

chess clubs, drama clubs etc.

• Outline you hobbies and interests.

• Add your work placement outlining your du-

ties and responsibilities.

• Have hard copies printed and soft copies

saved on your computer so that you can call

in and give it to employers or you can send a

copy via email.

• Always add new experiences and positions to

your resume.

• Have at least 2 referees.

MODULE 7 Resume Builder

Use this template to create your own resume

[Street Address]

[Suburb, State, Postcode]

[Mobile number] | [Email]

[INSERT YOUR NAME HERE]

Introduction [Write a short sentence about your experience, interest and your skills]

Skills Summary Suggestion – Microsoft office suite

Suggestion – Works well in a team

[List your skills]

Education Sydney High School / HSC / Sydney / 1998 - 2003

Include some of the subjects you enjoyed or did well at school.

TAFE / courses studied duration

Write a description about any other courses you have undertaken

Employment History Cashier / Coles / Sydney city

Dates – May 2011 – May 2015

Responsibilities included:

Customer Service

Cash Handling

Packing Shelves

[Job title / Company name / Location]

Dates –

[Job title / Company name / Location]

Dates –

Awards & certificates First aid course 12/05/2011—I completed my first aid course

certificate/award - date—Write a description about your award or certificate

Interests & Hobbies My hobbies include:-

Referees REFEREE NAME: [Title, Company / Contact Information]

There is a lot of information about careers online. Take some time to research and think about what

you would like to do when you leave school. Do you want to go onto further study? Do you want to

get a job? Maybe you haven’t made up your mind yet. The following websites may help you decide.

MODULE 8 — Research your future Career

SOUTHERN SYDNEY BUSINESS EDUCATION NETWORK

www.ssben.com.au Ph: 9521 0500

Exercise:

• Visit each website and spend some time looking at things that interest you

• Complete the Quiz on the SkillsRoad site—What type are you?

• List 3 careers that you would like to learn more about

• List 3 things that you learnt.

USINESS SERVIES WORK OOK · 2019. 8. 27. · Small letter or postcard Regular 2-3 business days Up...

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