CRM or customer relationship management isbusiness strategy to build stronger relationshipwith the customers. It provides 360 degreeview on the customer data. It reduces the costand increases the profitability.

Earlier company collects the documents from the database, which was not an efficient method for processing and analysing the information. Moreover it was really difficult to maintain multiple customers.

During 1990 customer relationship management (CRM) was introduced.

Web based CRM Today

CRM has brought a drastic change to the company. It not only helps to maintain a strong relationship with the clients but also simultaneously focus on increasing the business profit. It has overcome all the hindrance in the client communication, redundant tasks can be avoided, etc.

Early 1980′s: Personal Computers Late 1980′s: Client/Server 1995: Netscape and the Internet 2010: Web 2.0 and Cloud Computing

Offers long term benefits for the business Cost effective solution Increases the operational efficiency Can make more sales opportunity Excellent customer service Identify and target on the right customers Rapid ROI

CRM software works by collecting leads Analyzing the collected information Adjusting the campaign to increase sales

Marketing – Run campaign & generating leads

Sales –Assigning leadsQualifying leadsConverting leads and Tracking the opportunity

Orders –Deliver the productsProduce invoices

Support –Manage casesProvide service

According to Gartner,

Gartner has the most aggressive forecast of CRM SaaS adoption, projecting 50% of all CRM applications will be Web-based by 2016

Marketing automation will lead CRM application segment growth with a 10.7% compound annual growth (CAGR) through 2016, reaching a total market value of $4.6B. 

“Multiple solution under single platform “

Is one of the unique solution provided by Engagedots

What do your customer think, need and want?

How you can get the most out of CRM ? How do you identify, capture and

communicate your business requirements ? How do you ensure that product are

delivered on time within the budget on high level quality ?

Choose your best customers

With CRM work on thetargted customers

Past Future

Thus CRM software provides an end to end solution.

Stay one step ahead of your competitor with the help of web based CRM

Improve the bottom line Generate more revenue Increase positive social impact.

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