What was the biggest the biggest problem of our of our FPS? at that time.

transcript

What What waswas the the biggestbiggest

problemproblem ofof ourour

FPSFPS??at that at that timetime

No No strategicstrategic

No No processesprocesses

Huge risks

No time for strategic change

3yearsthe risks

to wipe out

3yearsprocesses

to build up

What What isis the the biggestbiggest

problemproblem ofof ourour

FPSFPS??

HowHow do do wewethe the

peoplepeoplewewe

needneed??findfind

DemograpDemographyhy

Competencies

legalsociological

economicactuarial

socio-economicaldemographic

pedagogiccommunicational

technological

competencies

legalsociological

economicactuarial

socio-economicaldemographic

pedagogiccommunicational

technological

competencies+

languages

how did we how did we findfindBefore,Before,the the peoplepeople

weweneededneeded?

Employment security

State pensions

employer

become to

culture,

it’s

stupid the

My life

Where do you work?

When do you work?

How do you work?

Where??

work atat home home at work

(Nearly)

work at home caneveryone

TheTheworkwork mustmust

servantservant

the the

civilcivil

follow

Complete Complete digitaldigital files

from application till electronic

signature

Complete Complete digitaldigital files

Where?

work atat home home at work

InIn our our FPSFPS nearlynearly

everythingeverything

measuredisis

……eveneven thethe

CEO’sCEO’s officeoffice

Price per square meter per

270 euro

13.500 euro a year

3% of his time

The higherhigher in thein the hierarchicalhierarchical

structurstructuree

you areyou are

thethebiggebiggerr

is your office

The higherhigher in thein the hierarchicalhierarchical

structurstructuree

you areyou are

the lesslessyouare

present

thethebiggebiggerr

is your office

The higherhigher

hierarchicalhierarchicalstructurstructuree

you areyou are in thein the

boss function Can a

?without an office

Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings

Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews

Drink coffeeDrink coffee

has has nothingnothing

The The placeplace in which in which wewe

with with

hierarchy hierarchy

has has everythingeverything

The The placeplace in which in which wewe

with with activityactivity

workwork

e-mailsAnswering

is possible here

but also at home

casesAnalyzing

is possible here

but also at home

meetings

Holding

is possible here

but also at home

coffeeDrinking

everywhere here

and also at home

and…om redenen om redenen van privacy van privacy verboden verboden

te betredente betreden

havingconfidential meetings

AA difficultdifficultmeeting will bewill be

preferablpreferablee here

heldheld

A nice

meeting will bewill be

preferablpreferablee here

heldheld

confidential

InIn our our FPSFPS everythingeverything

measuredisis

nearlynearly

Monday Tuesday Wednesday Thursday Friday

January february march april mai june july august september october november december

6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock

16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock

never more

than 54% at their desk

This is

Clean desk

the taxpayer

for all that who pays

no doubt

Andmister,

? that is !

tell us now

70% office space

70% office space6 million euro

every yearevery year

70% office space6 million euro

every yearevery year

new environment

10 million euroonly once

it’s onlypaper

Does the timeclock

? make

You will reach

the results

agreed upon.

Quantity Quality Attitude

Whatbosses

do wewant

kind of

think about what your people

Andmister,

tell us now

Benchmark per domein

8,00Jobinhoud

Arbeidsomstandigheden

Doorgroeimogelijkheden

Organisatiecultuur

Relatie met de directe leidinggevende

Communicatie

FOD SZ

benchmark

benchmark benchmark together with together with 88 federalfederal organizationsorganizations

Our people do nearly

all by

themselves

183 NoVo people

consultants

NoVo organisation

Infrastructure &Dynamic office

Culture shift & Result orientation

Digitalisation &Mobility of work

Customer orientation

Communication &Cooperation

Program management

Intern

NoVoResult

Intern

NoVoDO

Intern

NoVODIG

Intern

NoVoClient

Intern

NoVoCom

Budget

Logistics

Steering commitee

And tell us now what

Belgian citizens can do with all these

crazy ideas, mister ?

We reach more

than the results

agreed upon

productivity

Graydon

90%90%

-78%-78%

Control doesdoes notnotourourculturculturee

CommandCommand&&

belong tobelong to

trusttrustrespectrespect&&

everything is ok

linearlinear

savings

LinearLinear savings savings are are

disastrousdisastrouspart part 11

What What is to beis to be

??donedone

each government

?? dodo What will

part 2LinearLinear savings savings are are

disastrousdisastrous

Credits are spread wellCredits are spread well

6,197,10

7,396,43

Orientation

dimension

client

Accueil

dimension

clients

Accueil

dimension

processus

Traitement

dimension

client

Traitement

dimension

processus

Traitrem

dimension

résultat

Moyenne

What was the biggest the biggest problem of our of our FPS? at that time.

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