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Why Teams Fail & 14 Success Factors for a Turnaround
Diane Boivie, PCC, ORSCC, CPCC President, Catalyst Coaching & Training
www.catalyst-gobal.com | 415-883-1399 | diane@catalyst-global.com
Copyright, Diane Boivie, 2012
In This Presentation
10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Team
Turnaround 3 Simple Exercises to Use Today with
Your Teams
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Copyright, Diane Boivie, 2012
Increasing Organizational Capabilities
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High Performa
nce Workplac
e
Engaged Employees
Transforma-tional Leaders
High Performing Teams
Learning Organizati
on
Innovative Solutions
Copyright, Diane Boivie, 2012
What is Teamwork?
Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results.
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Copyright, Diane Boivie, 2012
Why Teamwork is Important
80% of U.S corporations support “group work”.
81% people prefer working in groups of 3 or more people.
82% of white-collar workers partner with co-workers.
Source: Business Week, April 28th, 2009
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Copyright, Diane Boivie, 2012
10 Reasons Why Teams Fail
1. Disempowering leadership2. Inadequate resources3. Fuzzy or constantly changing goals4. Lack of accountability5. Poor alignment6. Eroded trust and respect7. Inconsistent communication8. Destructive interactions9. Ineffective relationship skills10.No resilience; unable to maintain optimism in the
face of all of the above
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Copyright, Diane Boivie, 2012
Today’s Teams
Today’s teams are stretched thin, resulting in the following possible situations: Teams that take too much time to get the job
done; they are over budget and produce poor quality results.
Teams with frequent distractions which consume energy, time and money and divert team and management members from more productive work.
Teams that are slow to take action in the face of today’s uncertain economy – they just aren’t focused enough on the job at hand.
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Copyright, Diane Boivie, 2012
Cost of Poor Teamwork
Poor teamwork results in lost revenue and higher expenses: Increased time-to-market Increased costs of products or services Decreased quality of products or services Decreased innovation Decreased customer satisfaction Increased employee turnover for star performers Decreased employee engagement Increased management time and energy spent fixing
“people problems”
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Copyright, Diane Boivie, 2012
Impact of Poor Teamwork
A study on rudeness at work found that among those on the receiving end: 48% decreased their work effort 47% decreased their time at work 38% decreased their work quality 66% said their performance declined 80% lost work time worrying about the incident 63% lost time avoiding the offender 78% said their commitment to the organization
declinedSource: Harvard Business Review, April 2009
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Copyright, Diane Boivie, 2012
What’s Unique About High Performing Teams?
High Performing Teams know how to work the system component of teamwork
“Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results.”
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Copyright, Diane Boivie, 2012
What’s a System?
Exercise
1. Start with a piece of string for each person.2. Connect your piece of string to your neighbor’s string without
tying it (single loop). Notice the tension and energy of the interaction.
3. Now create a web of string with 4 people and notice that interaction.
4. Continue until 8 strings are connected in a web. This is your team (interdependent individuals).
5. Place a ball in the center of the web.6. Your goal is to walk from one side of the room to the other
without dropping the ball. 7. Debrief:
What happened? Why is this important? How can you use this? 11
Copyright, Diane Boivie, 2012
What’s the Value of High Performing Teams?
A high performing team is
creative, innovative, and empowered;
able and willing to take appropriate action
to support your company’s objectives.
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Copyright, Diane Boivie, 2012
Best Team / Worst Team
Exercise
Think about the best team you’ve ever been on. What qualities or abilities made them the
best team?
Now think of the worst team you’ve ever been on. What qualities or abilities made them the
worst team?
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Copyright, Diane Boivie, 2012
10 Ways to Improve Teamwork
1. Align around vision, team values, and strategies, and create written goals around deliverables (SMARRT)
2. Create resilient team agreements (behavioral norms)
3. Increase team accountability for commitments4. Expand leadership skills5. Clarify roles & responsibilities6. Deal with conflict constructively and with
candor7. Foster diverse points of view to improve
decision making8. Galvanize innovation9. Cultivate the appreciation of diversity, using
Myers-Briggs Type Indicator (MBTI)® or DiSC10. Improve team communication and relationship
skills
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Copyright, Diane Boivie, 2012
9 Team DevelopmentBuilding Blocks
Vision &
Values
Team Agreements
Goals
Roles & Responsibilitie
s
Innovation
Skills
Problem-
Solving Proces
s
Communication Skills
Decision-
Making Proces
s
Leadership Skills
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Copyright, Diane Boivie, 2012
Success Factors:How to Improve Teamwork
7 Productivity Success Factors: Team Leadership Resources Decision Making Proactive Accountability Goals & Strategies Alignment
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Copyright, Diane Boivie, 2012
Success Factors: How to Really Improve Teamwork
7 Positivity Success Factors: Trust Respect Camaraderie Communication Constructive Interaction Values Diversity Optimism
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Copyright, Diane Boivie, 2012
Why is Positivity Important?
Strengths based organizations outperform their peers. (The Gallup Organization)
Positivity results in increased resiliency -- the ability to maintain and/or recover when challenges and setbacks occur. (Kouzes & Posner)
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Copyright, Diane Boivie, 2012
Why is Positivity Important?
Positivity results in the expansion of our capacities related to intelligence, creativity, and perception. (Fredrickson)
High performing teams have unusually high positivity ratios, at about 6 to 1. (Losada)
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Copyright, Diane Boivie, 2012
What’s the Current Situation?
90% of managers are typically either distracted or disengaged from key organizational objectives, confusing frenetic motion with constructive action. (Bruch & Ghosal)
25% drop in employee engagement of top-performing employees over the last year (Watson Wyatt)
79% of jobholders have stepped up their search for a new place to work since the recession began. (BusinessWeek)
44% of respondents who quit in the past year did so believing that they would find a better opportunity elsewhere, up from 31% from the year before. (Time Business) 20
Copyright, Diane Boivie, 2012
What Can Leaders Do?
The task of leadership is tocreate an alignment of strengths in ways that make the system’s weaknesses irrelevant. (Drucker)
How can leaders do this?
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Copyright, Diane Boivie, 2012
Our High Performance Team Roadmap
Assess Team
Low Communication Skills?
Low Leadership Skills?
Communication Training
Leadership Training and
Coaching
Innovation Training
Team Training and Coaching
Low Innovation Skills?
Low Collaboration Skills?
RESULTS:
An increase
in the team’s
ability to perform
Reassess Team
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Team Diagnostic Assessment Grid
Low Team Productivity
Hig
h P
osit
ivit
y
High Team Productivity
Low
P
osit
ivit
y Low Positivity/Low ProductivityAtmosphere of Criticism, Blame & Cynicism
OverwhelmNo Fun
Fear of Job Loss and /or Company Failure
“Firefighting”, Short-term OrientationTurf Protection
One Step Forward; Two Steps BackPoor Teamwork
High Positivity/Low ProductivityCollegial, Friendship Based
Lack of Effective FocusInsufficient Sense of Urgency
Change Resistant – Don’t “Rock the Boat”
Incompetence ToleratedNot Results Oriented
Sense of Connection and Fun
High Positivity/High ProductivitySuccessful, Fun
Synchronicity, FlowChallenging Goals,
Inspiring VisionChange Proactive
Open CommunicationGreat Teamwork –
“How do we continue to improve?”
Low Positivity/High ProductivityFocus is Efficiency
“Just Do It”,Bottom-line Orientation
Retention Problems,High Turnover, Burnout
GuardedClear Objectives
DrivenCompetitive
23Graphics and text description of the Team Diagnostic model and method © 2011 Team Coaching International used with permission.
Copyright, Diane Boivie, 2012
Where Does Your Team Fall on This Grid?
Exercise1. Think of a specific team.
2. Now think of each team member on this team Where might they fall on the grid? Place an X (no label) on the grid
3. Do this for each team member
4. Draw a rectangle which encompasses the range of the X’s. This is the aggregate of the individual experiences of being
on the team (based on your observations). Question: How might individual team members respond for
themselves?
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Copyright, Diane Boivie, 2012
Results
Improving the 7 Productivity and 7 Positivity Success Factors results in increased revenue and decreased expenses: Innovation increases Products or services which
cost less to develop get to market faster are at a higher quality
Happy and loyal customers Employee engagement, attraction and retention
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Copyright, Diane Boivie, 2012
Our Results
Catalyst Coaching & Training’s results: 20% average increase in a
team’s ability to produce
83% fewer errors
20% increase in customer satisfaction
Increased sales
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Copyright, Diane Boivie, 2012
Summary
10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Turnaround 3 Simple Exercises to Use Today with
Your Teams String Exercise Best Team/Worst Team Team Grid
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Copyright, Diane Boivie, 2012
About Catalyst Coaching & Training
Catalyst Coaching & Training was founded specifically to assist leaders in creating business cultures in which people feel valued & empowered to accomplish the goals of the organization -- resulting in a high performance workplace.
Our mission is to partner with business leaders to create business cultures which thrive; identifying & removing barriers that exist between where they are now & where they want to be.
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Copyright, Diane Boivie, 2012
About Diane BoiviePCC, ORSCC, CPCC
Diane has over 30 years’ experience working in
corporations and has been a consultant, coach,
trainer, and facilitator for more than 10 years. A
former corporate transformation project and program
manager, she specializes in dynamic, practical,
experiential team-based training & coaching,
leadership development training, and communications
training. Diane helps leverage the power of
shared leadership embedded in teams,
increasing team dynamics, so that they can
become more empowered, collaborative and
inspired to deliver outstanding results. www.catalyst-global.com 415-883-1399diane@catalyst-global.com
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