Post on 24-Dec-2015
transcript
With High Speed Internetin AT&T Territories
Updated: No Upfront Costs to Add High Speed Internet! Add DISH Television and Get a $300 Reward Card!
Introducing Bundled Service OfferingACN Digital Phone Service with High Speed Internet In AT&T Territories
• ACN is partnering with AT&T to offer this great product bundle
• Very unique relationship – First time AT&T has partnered with a reseller
• This partnership is based on ACN’s reputation & success
• AT&T Broadband reach – 76 million customers!
State DSL U-verse
Alabama Arkansas California
Florida Georgia Illinois
Indiana Kansas
Kentucky Louisiana Michigan
Mississippi Missouri Nevada
North Carolina Ohio
Oklahoma South Carolina
Tennessee Texas
Wisconsin
U-verse is available in 21 AT&T States – up to 45 Mbps
DSL is available in 12 of the21 AT&T States – up to 6 Mbps
• For new and existing customers • 24 month contract term• Customer Reward Card offsets upfront costs for ATA
– NO upfront costs for High Speed Internet portion of the order!
• High Speed Internet will be professionally installed by AT&T Technician
• ACN Phone Adapter will be shipped by ACN to customer
New Bundled Service OfferingACN Digital Phone Service with AT&T High Speed Internet
Order Process
• ACN Digital Phone Service will be activated once ACN High Speed Internet availability has been established.
• During the ordering process, customers will have the option to opt-out of Digital Phone Service if High Speed Internet is not available.
• If the customer chooses to still order ACN Digital Phone Service, the customer will need to have High Speed Internet from another provider. They can order from our Internet partners or another provider.
Order Process
Setting Expectations with Your Customers
• Once the ACN High Speed Internet service is installed and activated please make sure your customer cancels their previous Internet service – otherwise they may continue to be billed from their previous service provider.
• If your customer wants to transfer over a phone number to ACN’s Digital Phone Service, please make sure your customer is aware that the transfer will take place after the High Speed Internet is installed and activated.
• Prepare your customers for this timeframe.
Setting Expectations
• Pricing requires 2 year contract
• Savings of $21.03 per month for the first 12 months
• Pricing is competitive
• ACN bundle includes World Plan calling – most other providers such as cable companies and AT&T do not
• There is an Early Termination Fee of $240 which is reduced by $10 after each month of service
ACN Digital Phone Service & High Speed Bundle – New Customers
• Pricing requires 2 year contract
• Savings of $21.03 per month for the first 12 months
• Pricing is competitive
• There is an Early Termination Fee of $240 which is reduced by $10 after each month of service
Add on High Speed Bundle – Existing Customers
Total ACN Bundle One Time Charges
New Customers One Time
Charge
Digital Phone Service $39.99
High Speed Modem Waived!
Installation Waived!
Total for New Customers $39.99
$40.00 Reward Card!
Existing ACN DPS Customers One Time
Charge
High Speed Modem Waived!
Installation Waived!
Total for Existing Customers $0.00
No upfront costs to add High Speed Internet!
New customers must complete the online redemption form within 30 days of placing their order and will not receive the reward card until service has been activated and remains in good standing for 3 months. It will take up to 6 weeks to receive the Reward Card after the 3–month time period has passed.
Add DISH TV - Get More Rewards!
When your customers add DISH Residential TV*, in addition to ACN Digital Phone Service + High
Speed Internet in AT&T territories, they are eligible for a $300 reward card!
* Excludes DISH Flex & DISH Family Plans
• Customer must complete an online redemption form within 30 days of placing the order
• Redemption form is available at myacn.com & through IBO’s storefronts
Customer Rewards Redemption Process
• The customer’s service must be active and in good standing for 3 months.
• It may take up to 6 weeks to receive the Reward Card after the 3 month time period has passed.
Customer Rewards Redemption Process
Important Things to Remember!
• Confirmation and communication of High Speed Internet availability may take up to 4 business days to communicate to the customer.
• In some areas, ACN High Speed Internet may not be available even if AT&T is currently available in that area.
Important Things to Remember!
• Installation may take up to 3 weeks – requires on-site professional installation by AT&T service technician for the internet only. They will not be able to answer questions regarding ACN Digital Phone Service. Please make sure your customer is aware of this.
• The installation experience is the same that an AT&T retail customer would receive.
Important Things to Remember!
• The modem is branded as an AT&T modem.
• The modem is new and is the same type that customers who order direct from AT&T receive.
• The modem has 4 ports with Wi-Fi capability.
Important Things to Remember!
• The AT&T technician will leave the following document with the customer upon completion of the installation
• If your customer has any questions please have them call ACN directly
Confirming Serviceability for High Speed InternetYou may pre-qualify your potential customer’s address for High Speed Internet serviceability for those that are NOT presently AT&T customers before submitting an order e.g. Cable High Speed Internet customers.
Before confirming serviceability, please remember:
-ACN provides U-verse in the 21 AT&T states.
-DSL is available in 11 of the 21 AT&T states.
NOTE: Certain locations may not be serviceable due to facility or other network limitations even if AT&T’s website indicates those locations are serviceable. This is solely at AT&T’s discretion. These constraints apply to all customers including those who attempt to sign up directly with AT&T. This may also apply to existing AT&T Internet customers who attempt to switch to ACN.
1. Visit http://www.att.com/shop/availability.html
2. Enter residential address
3. Select Check Availability
Confirming Serviceability for High Speed Internet
NOTE: Certain locations may not be serviceable due to facility or other network limitations even if AT&T’s website indicates those locations are serviceable. This is solely at AT&T’s discretion. These constraints apply to all customers including those who attempt to sign up directly with AT&T. This may also apply to existing AT&T Internet customers who attempt to switch to ACN.
Confirming Serviceability for High Speed InternetOnce the address has been validated, the AT&T retail site will indicate the U-verse services available at that specific location.
If U-verse Internet is available, your customer can sign up for ACN Digital Phone Service Plus High Speed Internet through your IBO storefront!
Note: You may need to clear your cache/cookies where serviceability is done on multiple addresses consecutively.
NOTE: Certain locations may not be serviceable due to facility or other network limitations even if AT&T’s website indicates those locations are serviceable. This is solely at AT&T’s discretion. These constraints apply to all customers including those who attempt to sign up directly with AT&T. This may also apply to existing AT&T Internet customers who attempt to switch to ACN.
Confirming Serviceability for High Speed InternetIf the results indicate that U-verse is NOT available, it’s important to note the customer’s state.
In this example, an address in Georgia was used. ACN provides only U-verse (not DSL) in the state of Georgia. Your customer would not be able to get the ACN Digital Phone Service + High Speed Internet bundle.
NOTE: Certain locations may not be serviceable due to facility or other network limitations even if AT&T’s website indicates those locations are serviceable. This is solely at AT&T’s discretion. These constraints apply to all customers including those who attempt to sign up directly with AT&T. This may also apply to existing AT&T Internet customers who attempt to switch to ACN.
Confirming Serviceability for High Speed InternetIn this final example, an address in Texas was used. Although not serviceable for U-verse, this customer may be able to obtain DSL through ACN.
Simply direct your customer to your IBO storefront to sign up for ACN Digital Phone Service + High Speed Internet.
NOTE: Certain locations may not be serviceable due to facility or other network limitations even if AT&T’s website indicates those locations are serviceable. This is solely at AT&T’s discretion. These constraints apply to all customers including those who attempt to sign up directly with AT&T. This may also apply to existing AT&T Internet customers who attempt to switch to ACN.
New Customer Orders
• Direct customers to your online store to sign up for Digital Phone Service.
• Once the customer selects the equipment, the option to add High Speed Internet will be displayed.
See complete details for the $300 Reward Card for adding DISH Satellite TV!.
New Customer Orders
The customer will select “Yes! I want to add High Speed Internet to my order.”
New Customer Orders
Once High Speed Internet is selected, customers will choose their state from a drop down menu.
If the state is not listed, High Speed Internet bundled with ACN Digital Phone Service is not available.
• High Speed Internet packages and pricing will be displayed based on state selected
• Once the customer chooses their speed, the Monthly Charge will show the bundled price.
New Customer Orders
New Customer Orders• High Speed Internet requires
professional installation by an AT&T service technician.
• Customer will specify preferred installation date.
• The Installation Date field will provide the customer with a two month calendar view to enter preferred day for installation of High Speed Internet (only available dates for installation will be shown for selection)
Once selection is made, the customer will continue with preferred time-slot for the appointment.
Customer may also include any special instructions for the technician.
New Customer Orders
Example of 45 Mbps shown in the state of NC
New Customer Orders
New Customer OrdersNote that there may be instances where High Speed Internet is unavailable.
The customer is provided a choice to opt-out of ACN Digital Phone Service if later determined High Speed Internet is not available.
Once all High Speed Internet selections are made, the customer will proceed with the Digital Phone Service portion of the order.
Existing Customer Orders• Existing customers will log into My Account to order High Speed Internet
Service.
• Direct your customers to My Account from the Digital Phone Service through your online store
Existing Customer Orders
Customers will enter their unique username and password.
Existing Customer OrdersExisting customers will have a similar ordering experience to that of new customers.
Once logged in to My Account, the customer will select Features and Services and then Add Ons. The first option will be to add High Speed Internet Service if they are in an AT&T state.
Existing Customer Orders
All available speeds and associated pricing will be shown.
Existing Customer Orders
Once desired speed is selected, customers will see both the Digital Phone Service and High Speed Internet monthly pricing.
Existing Customer Orders
The customer will enter installation preferences.
Once preferences are complete, the customer will proceed with completion of the order.