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Work Support Strategies County LeadershipCall and Webinar

August 20, 2013

www.pcghumanservices.com

Agenda• Updates• Policy Subcommittee• Task Management• Universal Worker • County Sharing • County Query – Innovations Document• Questions/Concerns

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Updates: NC FAST

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Anson

Beaufort

Bertie

Brunswick

Carteret

Columbus

Craven

Duplin

Gaston

Gates

Greene

Halifax

Harnett

Hertford

Hoke

HydeJohnston

Jones

Lee

Lenoir

Lincoln

Martin

Moore

Nash

Northampton

Onslow

Pender

Pitt

Robeson

Sampson

Scotland

Tyrrell

Union

Wayne

Wilson

Ala

man

ce

Alleghany

Ashe

Caldwell

Caswell

Catawba

ChathamDavidson

Davie

ForsythFranklinGuilford

Iredell

Person

Randolph

RockinghamStokesSurry Warren

Watauga Wilkes

Yadkin

Wake

Avery

Cherokee

Clay

Graham

BuncombeMcDowell

Macon

Polk

RutherfordSwain

Madison

Stanly

Cabarrus

Rowan

Burke

Ora

nge

Bladen

Dare

P2&6 Soft Launch Key

PilotAugust 5

Phase 1August 12

Phase 2August 19

Phase 3September 9

Phase 4September 30

• Pilot Counties: Orange, Chatham, Johnston, Carteret• Phase 1 Counties: Scheduled to go-live (TBD)

Updates: Other

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Regional Meetings• County Champions Half-Day Sessions • Western: August 29-30, Central : September 26-27• Please let us know you are coming (email Judy or Erin)

New Addition to the WSS Team – Lori Walston, DHHS Public Information Office

Operational Readiness Workshops – Done. What worked, what didn’t?

Social Services Institute• October 23-25, 2013; Hickory • Special Session for County Champions - DISCUSSION

Website Updates

• Universal Caseworker and Universal Supervisor Vacancy Announcements

• Halifax Cheat Sheet for training Universal Workers

• Pitt County Powerpoint for training Universal Workers

• New Hanover video on ePASS

Integrated Manualhttp://www.ncwss.com/manual/index.html

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Updates: Other

Updates: Policy Subcommittee

Overview: • 10 Representatives from each of the three regions.• Role is to ensure the policy is clear, concise, and understandable and has the ability to be implemented locally.

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August MeetingFNS Admin Letter re: Transfers Pending Policy DevelopmentUpdate on Child Care re: Mandatory Child Support RequirementsIntegrated Manual Income Section UpdateUpcoming Administrative Letters re: Affordable Care Act & MAGI

Task Management

• County Query Last Month: How have you broken down tasks (% of counties)?

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83%

17%

Intake+Process/Ongoing

Intake/Process/Ongoing

Highlights: • Often LTC and SA done differently• “Intake approves if they have

everything”• Majority of counties keep intake,

processing, and ongoing separately

County Sharing: Universal Worker

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County Query

County Innovations Document

• Task Management – Let us know if you divide up intake from processing• Churn – Who has implemented a strategy around churn?• Reception – Who is using it? All or Parts?

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Discussion

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Contact Sheet

Judy Lawrence

DHHS Project Manager

Judy.lawrence@dhhs.nc.gov

(336) 227-2063

Erin Henderlight

PCG Project Manager

ehenderlight@pcgus.com

(828) 214-3614

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Public Consulting Group, Inc.148 State Street, Tenth Floor, Boston, Massachusetts 02109

(617) 426-2026, www.publicconsultinggroup.com