- 1 -© Minder Chen, 2007

MBA 731

• Business Systems Analysis and Design– Business

» Inter-enterprise, Enterprise, Department, Group, etc.

– Systems» Business Processes, Information Systems, Computer

Software Applications

– Analysis» Requirements, What?

– Design/Redesign» Solution, How?

- 2 -© Minder Chen, 2007

Purposes for BSAD

• Building Information Systems– Custom-Build vs. Outsourcing

– Insourcing vs. Outsourcing

– On-site, Near Site, Onshore, Near Shore, and Offshore

• Conducting Business Process Reengineering

• Deploying Enterprise Software Systems (ESS)

• Determining BPO outsourcing targets

• Analyzing and designing service systems

- 3 -© Minder Chen, 2007

Life Cycle

Stages: Planning Analysis Design Implementation

Problems/OpportunitiesRequirements

Soft/People Skills

SolutionsTechnologies

Technical Skills

Deliverables/Documentation

Methodology•Process (Life Cycle)•Techniques (Modeling) Data Process

UI

Feasibility Study

PrototypeCodingImplementationBuilding

UI: User Interface

Systems Development Life Cycle

- 4 -© Minder Chen, 2007

Water Fall Model

- 5 -© Minder Chen, 2007

Spiral Model

- 6 -© Minder Chen, 2007

6 Attributes of the Spiral Model

- 7 -© Minder Chen, 2007Kenny He

Why do we need analysis?

Activities During Applications Development

- 8 -© Minder Chen, 2007

Relative Cost to Fix an Error

- 9 -© Minder Chen, 2007

RiskManagement

Discipline

ProcessModel

TeamModel

ProjectManagement

Discipline

ReadinessManagement

Discipline

Models

Disciplines

Managing IT Projects: MSF

- 10 -© Minder Chen, 2007

Trade-Off among Features, Schedule, Resources

TimeC

osts

Scope, Functions

Quality

- 11 -© Minder Chen, 2007

Microsoft REJ

- 12 -© Minder Chen, 2007

The Business Assessment Roadmap.

• Microsoft REJ Methodology

- 13 -© Minder Chen, 2007

Identify Stakeholders

- 14 -© Minder Chen, 2007

Analyzing a System

Compensation for cross-selling has not established

People

- 15 -© Minder Chen, 2007

A Federation of Information Systems

Customer Relationship Management (CRM)

- 16 -© Minder Chen, 2007

Information Systems Triad

OperationalDatabase

InformationalDatabase

EnterpriseWorkflow

OLTP DSSEIS, CPMBI

Data Information

Knowledge/Document

Messaging Systems

Workgroup Workflow

Source: Sequent Computer Systems Inc., 1994

BusinessProcessWorkflow

OLAP

- 17 -© Minder Chen, 2007

Information System Applications

- 18 -© Minder Chen, 2007

4 types of business processes to improve your business

• People-intensive processes: Workflow, messaging systems.

• Decision-intensive processes: BI, Data warehouse,

• Document-intensive processes: Scanned images.

• System-intensive processes: B2B, EAI

Source: Forrester Research