© 2012 Avaya Inc. All rights reserved. 1 Avaya - Restricted, Confidential and Proprietary Read this...

© 2012 Avaya Inc. All rights reserved. 1Avaya - Restricted, Confidential and Proprietary

Who is this presentation

for?

Small to midsize businesses (up to 1,000 users) that need a solution for business communications and collaboration

Both business and technical leaders

When should I use it?

Use this after qualifying your prospect as a good potential for an Avaya IP Office solution.

How can I customize it?

Add your slides before this presentation for an overview of your company and the value you bring

Add slides after this presentation on your services, specific offerings, contact information, or any call to action

What if I’m not completely sure that IP Office is the

right solution?

If you want to support messaging for both IP Office and Aura Midsize Enterprise to a mid market audience, you may use the slides located at the back of this deck (slides 56,57) to set the tone that Avaya offers CHOICE. Slides supporting further Aura ME messaging can be located on the sales portal on the mid size enterprise page. Document is titled: Avaya Aura Solution for Midsize Enterprise ppt

Read this first

STOP

STEP 1: Enable Macros

(see slide notes)Windows ONLY version

https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000L2ToAAK


Are You Ready?

I know my prospect’s needs/issues/opportunities.

I have updated slide 5 to reflect that understanding.

Partner services slides have been added to the IP Office Support Services section.

I have the basics – know the # of employees, sites, what they use today and their growth prospects.

I have all the necessary audio/video equipment.

I am ready to demo one-X, Flare & Scopia in a way that my audience can relate to as part of their daily work.

I have fully tested the demo prior to this meeting; And I will be logged into their guest WIFI if that is required.

Yes, I’m ready!

X

X

X

X

X

X

X

X

CHECK


Go! You Got the Power!

GO!

Discussion for Proposal for:Name of CompanyDateMonthYear


Your Success Is Our Goal

*Avaya Commissioned Study

Did You Know … What We Heard from You …

“this is issue #2”

“this is the opportunity you

seek”

“this is issue #1”

“we can do this within budget and by (date)”

“we can improve your service by …’”

“we can lower your

costs by $x in next 3

years”


The Avaya Solution

Working in the office, at home

BYOD,Device Integration

Conferencing, Connecting Groups

Expanding and Networking

Ease of Management

Improving, measuring service

Securing business continuity

Preserving Investments Getting Support Integrating

Applications

Flexible for your

workforce

Simple and Scalable

Future Ready


Proven Success StoriesFeatured onLegal

Dallas, TXAdvertising

St. Louis, MOFinance

NYC & San FranciscoRetail

London, UK

HotelPantin, France

EntertainmentToronto, Canada

AccountingBloomington, IN

TransportationBranson, MO

LegalGuildford, UK

TransportationBurlington, MA

MediaNew York, NY

EventsDuluth, MN

< 20 Employees 21 to 99 Employees 100 to 1,000 Employees


Back-up


Touch A Screen or Just Browse


Brilliant audio quality/acoustics

Large, high-res touch screen

Bluetooth and DECT ready

Access to IM, presence, calendar and web apps

Toggle to your mobile phone with the push of a button

40-60% more energy efficient*

At the Desk, Or from Home

Avaya IP Office‘hot desks’ to IP, digital or analog phones


IP or Digital

Digital Phones

950895041408 1416

IP Phones

962196081608 9611


Turn any phone to your office phone – via a Web browser

Access directory, IM, & presence

Set up, control conference calls

Listen to and forward your voicemail messages

Record calls and share recordings later

Customize Web ‘gadgets’

I.E., Safari, Firefox, Chrome


Let me show you how.PC or MAC!


Extend Work Anywhere


Your company directory in the palm of your hand.

Set up, manage conference calls.

Take your phone extension with you.

Map and track mobile workers.

Use Presence to find and reach the right people.

Easily escalate an IM to a call.

Power Up iPhone or Android


Let me show you how.

Mobile Runway


Your tablet, your business phone. Enhanced desktop

communications.

Light Up Tablets, PCs with Flare®




Limited only to WIFI or mobile coverage:

Flare on iPad Adds point-to-point video Includes IM & presence

Roaming Around

D100 Simple, quick

install No IP Office

hardware required

DECT R4 Can add up to

384 DECT handsets and 128 base stations


Collaborate With or Connect Groups

Efficient Connections!


Engaging people in a

way that transforms what productivity can

look like.

“Just Click” Video Collaboration


Instant meeting room, anywhere.

See up to NINE parties.

Share a document at a moment’s notice – no

hassle.

Circle, highlight, annotate …in real-time.

Talk or chat … have sidebars.

Moderate, control, change.

Meet, Share, Smile, Focus!




Intuitive call handling

Ready for large call volumes

Visibility to allSee each caller’s status (e.g. DND)

Streamlined Operations

One receptionist for multiple site or businesses

The Ultimate Reception


Low Bandwidth, 360° Surround

Sound

Filters out static background

noise

Plug and Play Simplicity

Team Talk


Grows With You


Same Server For 5 users, 50 or 200, etc.For IPT, Mobility, UC or CC.

Simply Add Expansion modules slot in as you grow.

It’s HYBRID. All IP or mix

with digital and analog.

Highly ReliableNo fans.

No moving parts.

Easy UC OptionNo server required.

Pop in card for up to 50 power users.

One box

Scale functionality withIP Office Editions and

IP Office User Solutions


2½ X the ScaleAt a single site.1,000 (Vs 384).

Linux basedEasier, more cost-effective.

Lower TCO e.g. vs Windows

Easy AdminCentralized licensing.

Centralized management.

Scales to LargeInteroperable with

Avaya Aura®

Midsize Scalability


Avaya IP Office Competition

Lo

ts o

f S

erve

rs

Lots of Platforms

FIVE TIMESLess rack space withApplication sharing servers.

25% LOWERTotal cost of ownership*.Also, more energy efficient.

Just MINUTESTo upgrade.Less disruption for installs.

Got 500 users?


Auto SetupPre-configured for IP Office.

One simple command connects to IP phones.

StackableWith next release (due cQ1 2013).Six resilient, best-in-class switches.

Energy EfficientFanless Ethernet switch.

70%+ lower cost-per-gigabit

Lower PriceList price up to 50% lower

than equivalent models.

ERS 3500

Big Biz Networking. Small Biz Price


SME, Small Branch Mid Market, Midsize Branch

ERS 35005–200 users

ERS 4800200-1000 users

ResilientCompact

Energy EfficientPay as You Grow

Auto-setup for IP office

(available early 2013)

Easy to Install

Made to Right Size


Basic Edition Key system and

PBX features, including voice mail

Single-site deployments

64-party ad-hoc conference bridge

Essential Edition IP PBX

functionality

Avaya one-X® Mobile Essential (for all users)

Basic call control on mobile devices

128-party ad hoc conferencing

Available Avaya Flare®

Communicator for Apple iPad device

Preferred Edition

Secure “Meet Me” audio conferencing (with user passwords)

Avaya one-X® Mobile Preferred*

Call recording

User solutions

Unlimited multi-level auto-attendant

Server Edition Includes all

Preferred Edition features plus:

Supports up to 1,000 users at a single site or across

32 networked locations

Centralized system management and licensing

Linux-based

Advanced Edition

Call center analytics and reporting

Password protected call recording with search, replay and archiving

Interactive voice response

PC Wallboard

Alarm notifications

Avaya IP Office Editions

Choices based on Business Needs

Te l e p h o n y

I P T + M o b i l i t y

U n i fi e d C o m m s ( U C )

L i n u x - b a s e d U C

C C a n d A n a l y t i c s


Avaya IP Office User Solutions

Also available:

Office Worker

Mobile Worker

Tele- Worker

Receptionist

Customer Service Agent

Customer Service Supervisor

Avaya IP Office

Power UserChoices based on Job

Functions

All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.


Intuitive, Point & Click

CentralManagement

Automatic Failover

Your Central Command


Select by User or Task

Create templates you can re-use later

Context-away help screens

Integrated error checking

Web ManagerAvailable today

with Basic Edition; Expanded Server Edition functionality due c2013

A Better Way to Manage


Single LocationCan control all

One AdministratorFrees up bandwidth for key personnel

Consolidated Updating*Drives consistency, speed; reduces error

Optimal Efficiency* With IP Office Server Edition


With Avaya IP Office 500, resiliency can be set to any identified alternate location.

Peace of Mind

NY

London

Singapore

Sao Paulo

To Sao Paulo

To London

To NY

To Singapore


London

Singapore

Sao Paulo

PrimaryServer

SecondaryServer

New York

And Preserved Business

With Server Edition, resiliency is centralized.Headquarters has redundant back-up.


Hello. Can We Help You?

Automate Service

View Agent Status

Manage Service Quality

Measure Agent Productivity

Retail Service


Automate Service

Customize Self-HelpAllow customers to place or change orders,

check status of shipments and more.

Create 24/7 OperationsSelf-help options can

drive revenue in off-hours

Free up employeesFor more critical,

customer-facing tasks

Screen, Route, Serve, Save


See their Phone StatusWho is busy, available

or “logged out”

Easy Color CodesGreen for acceptable, orange for

warning and red for alarm

Sort by Call ShareShows you which are

performing better

View Agent Status

Quick Check


Customize The Display

e.g. Add queue statistic

Wallboard MessagingAdd, display and

specify time

Manage Service Quality

Learn, Act


Work in progess

Agent Summaries, Call Details

With Graphical Displays

Alarm and TraceSelect targets, hours and view

Easy ExportingExcel, Word, PDF, etc.

Measure Agent Productivity

Intelligence for Impact


Features

Outbound Dialer

Progress Dialer

Predictive Dialer

Call Control

Campaign tracking

CTI integration to support campaigns

Features

Media Blending

Full control and tracking

Intelligent distribution of messages to agent

Auto Reply

Draft reply

Email automation

Multi-Media contact traceability

Reporting

Features

Real Time Reporting

Historical Reporting

Custom Reports

CC Performance Management

IVR / Self service

Connectors (CRM integration)

Multi-media / Multi-channel

Features

Outbound Dialing

Inbound Call Routing

Call Recording

Multi-site reporting

Web Based Client (future)

Desktop for Agent/Supervisor

Real-time Monitoring

Recommended Partners

DevConnect Compliant

https://www.devconnectmarketplace.com/search?search%5Bcategory_id%5D=51



Are You Prepared?

Employee Safety, Lost Productivity

Securing Key Assets

Business Continuity


Anywhere OfficeSnow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension.

Keeps them off the dangerous roads.

Avoids traffic delays that can otherwise be work time.

Can easily give you back days of productivity per person per year.

Employee Safety, Lost Productivity

Enabled to Work Safely


Lock Up BYOD

Avaya Identity Engines

Control “who gets on, to do what, to go where”

Employees Guests Partners Devices

S i m p l y A p p l y P o l i c i e s B a s e d o n I d e n t i t y


Security for SIP Trunks:With Avaya Session Border Controller for Enterprise

Secure remote management & support:

SSL-VPN

Secure Choices: Hardened Linux and/or

proprietary OS

Securing Communications


Reuse existing desk phones.

Reuse existing cabling infrastructure.

We protect investments


Reuse existing desk phones.

Merlin Magix

Merlin Legend

PARTNER®

Norstar ®

Integral

BCM

For customers with (Nortel) BCM: Popular third party UC apps and SIP trunking

providers with BCM are compliant with IP Office Easy to move your information (i.e. Phone

extensions, users, greetings, voicemail)

Up to 60%* Savings

See Upgrade: BCM to IP Office


Telecommuting 1 day/week

Saves the avg employee 1,030 lbs of carbons & 78 Gal of gas per year

Using Avaya IP Desk Phones

Conserves up to 40-60% less energy (vs competition)

Using Avaya Ethernet Routing Switches

12% More energy efficient than the market leader

Saves Energy

Saving Carbons


Hybrid Advantage

“Pure IP” can be purely expensive.Buildings with existing cabling do not need re-

networking…

saving thousands

Rewire 40 year old building?The Optimal Choice.

IP Office can be

all IP or a mix of digital and analog


Supported by Avaya Partners,Backed by Avaya

Remote Support and

Software Upgrades

Upgrade Options and

Quality Assurance

We’ve got your back -- And forward


Technical support for hardware and software

8am to 5pm(You can upgrade to 24x7)

All software patches and updates are included

Choose from one, three or five year prepaid plans

Includes future

product software upgrades

Maximum Uptime and Upgrades


More Value

Upgrade Options

24 X 7 Coverage

Parts Replacement (US Only) NBD, 4 hour delivery Parts onsite Installation by technician

3 year Plan

5 Year Plan

Strategic Stocking Locations (SSLs)

Canada 11

US 142

EMEA 52

CALA 14

APAC 27

246 Warehouses in 43 countries


Exclusive Access

Simple Search

Web Ticket Status

Live Agent Support

Product Documents

“How to” Videos

Video Chat


Compliant with 300+ third party applications

Open for (your) business

Guest Services Integration
















Click to call IM to Avaya

phone call Phone

presence

Synch with Lync™

Single sign on,Simple install

Leverages Preferred

Edition Server

No Lync voice licenses

required

Included with Office Worker,

Tele-worker or Power User solutions

Requires either IP Office 500 with Preferred Edition or IP Office Server Edition


Avaya Offers Choices One Size or Shape Does Not Fit All

Basic, cloud,no up front costs

Simple, scalable, and flexible for the growing

business

High customization and best-in-class

contact center


Avaya IP OfficeAvaya Aura®

for Midsize Enterprise

Simple, scalable, flexible for the growing business

Rich UC and Contact Center, Virtualization, High Availability

CTI and WebServices Integrationvia APIs

Full UC Integration via Avaya ACE

Up to 1,000 users- 500 users per system, 32 sites

Up to 2,400 users per system - scales to hundreds of thousands

SME & Mid Market-Class UC and CCEnterprise-Class UC and CC

Custom platform integration options

N+1 resiliencyVirtualization, High Availability

and Branch Survivability

Best-in-class TCO, Simplified Management

Avaya Aura® ApplicationsRich Management Solution

Small and Midsize Businesses NeedsDifferent Price and Value Options


www.avaya.com

Easy Access to Additional Information

IP Office eBook

Fact sheet – Server Edition

Fact sheet – Preferred Edition

Fact sheet – Power User

Fact sheet – Advanced Edition

Fact sheet – Office Worker

Fact sheet – ERS 3500

IP Office ROI Calculator

IP Office TCO Calculator

Tolly Reports

http://www.avaya.com/usa/portfolios/Small-Midsize-Business/

http://www.avaya.com/usa/resource/assets/brochures/Avaya%20IP%20Office%20eBook_Final%20(71612).pdf

http://www.avaya.com/usa/resource/assets/factsheet/IP%20Office%20Server%20Edition%20SME7094.pdf

http://www.avaya.com/usa/resource/assets/factsheet/ip%20office%20preferred_lb4317.pdf

http://www.avaya.com/usa/resource/assets/factsheet/ip%20office%20power%20user_lb4323.pdf

http://www.avaya.com/usa/resource/assets/factsheet/ip%20office%20advanced_lb4316.pdf

http://www.avaya.com/usa/resource/assets/factsheet/IP%20Office%20R6_0%20Office%20Worker%20LB4460.pdf

http://www.avaya.com/usa/resource/assets/factsheet/ERS_3500_series_fact_sheet.pdf

http://www.avaya.com/ipofficeroi

https://avayaenews.com/Microsite/ipo_tco/landing_1_us/0.ashx?cmp=INT-FY13-USSMEC-TCO-1

http://searchext.avaya.com/search?site=all_usa&client=avaya_frontend&proxystylesheet=avaya_frontend&btnG=Search&access=p&output=xml_no_dtd&oe=UTF-8&ie=UTF-8&ud=1&sort=date:D:L:d1&exclude_apps=1&q=tolly&x=0&y=0





















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