® Gia Lyons Lotus Connections Technical Evangelist IBM Lotus Software, Americas Social Software...

®

Gia Lyons

Lotus Connections Technical Evangelist

IBM Lotus Software, Americas

Social Software that’s ready for business

May 4, 2007

Enterprise social software. Unleash the power of us.


Agenda

Market Changes are Driving Business Adoption of Social Software

Introducing Lotus Connections – Demonstration


Demand for Growth Drives a Need for Innovation

Innovators grow faster

75% of CEOs indicated that collaboration was important to innovation

Top sources of innovation were employees, business partners and customers

To thrive in this environment companies must:

Weave communities into the product development processExecute innovative ideas quickly

CEOs: sources of new ideas and innovation

IBM Institute for Business Value. CEO Study 2006

45% 35% 25% 15% 5% 5% 15% 25% 35% 45%

Business partners

Clients

Consultants

Competitors

Associations, trade groups,conference boards

Academia Internet, blogs, bulletin boards

Think tanks

Other

Research anddevelopment (internal)

Sales or service units

Employees (general population)


It’s not just about who you know…

… it’s about who you don’t know, too.



Enterprise social software is about:

Driving innovation into products faster


Changing Demographics Drives a Need to Empower the New Generation of Business Leaders

19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years

Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 ,

In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million)

Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old

By 2016, the number of individuals aged 60-64 in Australia is expected to almost double






Making new hires more productive faster


Changing Nature of Work Drives a Need to Connect Dispersed Workforces

Work environments are more complex

Matrixed organizations

Organization changes

Mergers / Acquisitions

Global companies

Telecommuting / Remote workers

Work is increasingly collaborative

Increased Specialization

Ad hoc projects

More interactions with unknown people

“Today, more than 85 percent of a typical S&P 500 company’s market value is the result of intangible assets. For many companies, the bulk of these intangible assets is its people, its

human capital. It is no longer what you own that counts but what you know…”

—Craig Symons, Forrester Research, Inc.





Making new hires more productive faster

Being more responsive to customers, with knowledge from subject matter experts you may or may not know


So, what does enterprise social software do?

Breeds dynamic social networks

Promotes out-of-your-inbox thinking

Enables non-disruptive expertise consumption

Speeds the “flow” in ad hoc workflow

“It's not what work you expect Employee #1234 to accomplish per person-month of work.

“It's the work you never expected would happen, that suddenly creates new business.”


Introducing IBM Lotus® Connections

Lotus Connections is social software for business that empowers you to be

more innovative and helps you execute more quickly by using

dynamic networks of coworkers, partners and customers.

Communities

Blogs

Dogear

Activities

Profiles


Agenda


Introducing IBM Lotus® Connections – Demonstration


Lotus Connections is already at work in IBM

CommunitiesIBM Community Map hosts 700 communities. IBM Forums hold 36,000 entries.

BlogsIBM’s BlogCentral hosts 27,300 weblogs (420 group blogs) with 62,000 entries and 60,000 comments, and 10,800 distinct tags.

DogearIBM’s internal Dogear system has 200,000+ links from 6,000+ users. One-third are intranet links and only 2.5% are private.

ActivitiesIBM’s internal Activities service has seen all content and usage statistics grow by 2.5x over the second half of 2006 to 10,000 activities, 60,000 entries and 32,000 users.

ProfilesIBM’s internal BluePages application provided the basis for Profiles. BluePages holds 475,000 profiles and serves 3.5 million searches per week. It is the hub of both user requests and all applications authentication for IBM.


Agenda


Introducing Lotus Connections – Demonstration

Integration Capabilities


Using Lotus Connections from your daily tools

Lotus Connections Services

Microsoft® Office™

IBM Lotus Notes® IBM Lotus Sametime®

IBM WebSphere® Portal

Web UIWeb applicationBrowser bookmarklets

Powerful activity sidebar

Community broadcastsActivities plug-in

Portlet integrates any / all services into portal pages / sites

Post to activity

ExtensibilityFeed readersBusiness cardMashupsREST APIs


Integration with Lotus Notes 8

Activities integration


Integration with Lotus Notes 8 (continued)

Additional actions


Integration with Lotus Sametime

Add chat transcript to Activity

Add to existin

g Activity


Integration with WebSphere Portal

Ron Espinosa

Ted Amado

Heather Reeds

Natalie Olmos

Ling Shin

Ron Espinosa

Ted Amado

Heather Reeds

Natalie Olmos

Ling Shin

Lotus Connections services

Display of the various services (e.g. Dogear)


Integration with WebSphere Portal (continued)

Profiles search

Heather Reeds

Profiles search

Heather Reeds

Lotus Connections servicesLotus Connections services


Lotus Connections and Lotus Quickr Scenario

Shared Content

TeamWorkspaces

WorkflowAnywhere Anytime

WikisTeam Blogs

Business templates

Quickr content stores

Profiles

Blogs

Communities

Bookmarks

Activities

Connect team members to their profiles for expert location

Connect places and communities to support rich collaboration

Add place content to an activity

Grow an activity to a place

Spawn-off activities from a place

Tag content, events, wiki pages, tasks, etc... for more accurate searching and retrieval

Complement Lotus Quickr contextual team blogs with individual blogs

Information subject to change


Existing Web page


Code snippet


Integrated Dogear

bookmarks with

matching ‘java’ tag



Combined Search & Bookmark results


Other Integration Points

Microsoft Office (in plan)

Feeds (Atom)

Bookmarklets

Contextual Business Card


Summary: The Value of Social Software for Business

Complete Tasks Faster

Execute with Confidence

Grow through Innovation

Empower People

®

Wrap Up

®

IBM Software Group

The IBM Lotus Collaboration StrategyEmpowering People


What Is Collaboration?

collaborate

col·lab·o·rate

Etymology:

Late Latin collaboratus, past participle of collaborare to labor together, from Latin com- + laborare to labor

1 : to work jointly with others or together especially in an intellectual endeavor 2 : to cooperate with or willingly assist an enemy of one's country and especially an occupying force 3 : to cooperate with an agency or instrumentality with which one is not immediately connected

Merriam-Webster Dictionary


Effective organizations pursue flexibility in the way people work… anytime, anywhere

The agile business is connected, responsive and embraces change

The responsive enterprise leverages new technologies to get access to opportunities

Innovators treat innovation as key to competitive advantage

Business pressures accelerate

How do we respond to changes in the business environment?

How do we leverage changes in the workplace and how people work?

How do we incorporate technology changes into our business?

How do we promote innovation?


Creating value for business

Offering the richest continuum of communication and collaboration tools for business

Connecting an organization’s people with its business processes and information

Delivering collaboration in context of the work that’s really being done

Innovating with emerging community and social computing tools

Supporting anytime, anywhere access

Embracing real-world environments with openness, inclusiveness and extensibility

IBM Lotus collaboration softwareEmpowering people to be more effective, responsive and innovative in the context of the work they do every day

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