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© Infosys Technologies Limited 2001-2002
The Emerging InfosysThe Emerging Infosys
Challenging Paradigms… Integrating Change
June 08, 2002 © Infosys Technologies Limited 2001-2002
This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.
June 08, 2002 © Infosys Technologies Limited 2001-2002
PerspectivesPerspectives
1. The Strategic Imperatives1. The Strategic Imperatives
2. Changing in Challenging Times2. Changing in Challenging Times
3. An Architecture for Change3. An Architecture for Change
June 08, 2002 © Infosys Technologies Limited 2001-2002
The Race to the Finishing LineThe Race to the Finishing Line
Infosys
+Talent magnet
+High-quality execution
+Perfected GDM
+ “Customer first” culture
+Lean organization
Global Majors
+Deep, high-level client relationships
+Readymade solution-sets
+Consulting mindset
+Full set of services
• On-site investments• Full-line of services• Brand building• Consulting mindset• Education and training• On-site hiring
• Offshore investments• Reduce fat / shift C.G.• Re-allocate resources• Invest in processes• Organization issues • Bill-rate reduction
ArchitectureChangingImperativesImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Looking at it from clients’ perspective…Looking at it from clients’ perspective…ArchitectureChangingImperativesImperatives
Co 1* Co 2* Co 3* Infy Others0.8
0.9
1
1.1
1.2
‘ROI’ quotient‘ROI’ quotient
Co. rating on ROI
Industry average ROI
Infosys delivers a better ROI…
Co 1* Co 2* Co 3* Infy Others0.8
0.9
1
1.1
1.2
‘Experience’ quotient‘Experience’ quotient
Industry average experience
Co. rating on experience
… and maintains a satisfying relationship
June 08, 2002 © Infosys Technologies Limited 2001-2002
… thereby leading in creating client value… thereby leading in creating client value
* Global majors for comparison were selected by the clients
Response of 268 managers from 134 current clients
‘ROI’ quotient X Experience’ quotient
Co 1* Co 2* Co 3* Infy Others0.8
0.9
1
1.1
1.2
‘Value’ index
+ ve
- ve
ArchitectureChangingImperativesImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
This fuels our aspirationsThis fuels our aspirations» Infosys: A large global organization
… demonstrating consistent performance and profitability
» Reckoned for creating customer & employee value… building deep relationships and loyalty
» An end-to-end business transformation player… with appropriate brand awareness and positioning
» Leveraging the global delivery model… with sustained excellence in execution
» Managed by talented, best-in-class people… with a multicultural, strong performance ethic
ArchitectureChangingChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Aspiration to action… in challenging timesAspiration to action… in challenging times
Strengthen Value Business
and
Defend Volume Business
Capabilities andTalent
Growth Imperatives
Existing Business
Environment
ArchitectureChangingChangingImperatives
TheEmerging Infosys
June 08, 2002 © Infosys Technologies Limited 2001-2002
Leading to an Integrated Change ApproachLeading to an Integrated Change Approach
Strengthen client relationshipsStrengthen client relationships
Leverage the global delivery model (GDM)Leverage the global
delivery model (GDM)Re-orient the mindset
to enhance client valueRe-orient the mindset
to enhance client value
Provide end-to-end business solutionsProvide end-to-end business solutions
Expand market and business footprint
Expand market and business footprint
ArchitectureChangingChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Strengthen Client RelationshipsStrengthen Client Relationships
Enhance Infy footprint in relation to clients’ IT needsEnhance Infy footprint in
relation to clients’ IT needs
Bring out the best in all client
interactions
Bring out the best in all client
interactions
Strengthen client facing systems and processes
Strengthen client facing systems and processes
Build a strong multi-level
relationship
Build a strong multi-level
relationship
ArchitectureChangingChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Provide End-to-End Business SolutionsProvide End-to-End Business Solutions
Broaden service portfolio for end-to-end capability
Broaden service portfolio for end-to-end capability
Deepen existing services to serve specific needs
Deepen existing services to serve specific needs
Demonstrate thought leadership
Demonstrate thought leadership
Create solution frameworks and methodologies
Create solution frameworks and methodologies
ArchitectureArchitectureChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Expand Market and Business FootprintExpand Market and Business Footprint
Broaden geographical and vertical footprint
Broaden geographical and vertical footprint
Strengthen brand awareness / positioning
Strengthen brand awareness / positioning
Grow through acquisitions
Grow through acquisitions
Strengthen strategic alliances
Strengthen strategic alliances
ArchitectureArchitectureChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Leverage Global Delivery ModelLeverage Global Delivery Model
Strengthen GDM for existing
services
Strengthen GDM for existing
services
Define GDM for new services
Define GDM for new services
GDMize the business enabling areasGDMize the business enabling areas
Strengthen operations base in
other locations
Strengthen operations base in
other locations
ArchitectureArchitectureChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Re-orient Mindset to Enhance Client ValueRe-orient Mindset to Enhance Client Value
Recruit / develop strategic competencies
Recruit / develop strategic competencies
Integrate a diverse global workforce
Integrate a diverse global workforce
Develop leadership to enable and manage growth
Develop leadership to enable and manage growth
Inculcate a high-performance work ethic
Inculcate a high-performance work ethic
ArchitectureArchitectureChangingImperatives
June 08, 2002 © Infosys Technologies Limited 2001-2002
Infy+ Integrated Change ProgramInfy+ Integrated Change Program» Total commitment of senior leadership
» The Change Board: Management Council
» Integrated and structured change program» Result oriented cross-functional teams
» Systemic tracking of strategic initiatives» “Earn as you win” resource allocation
» Measurement of progress and performance» Use of balanced scorecard principles
» Comprehensive use of change techniques» Quality tools and Infosys Leadership Institute
ArchitectureArchitectureChangingImperatives
infy+infy+
June 08, 2002 © Infosys Technologies Limited 2001-2002
Our VisionOur Vision
We will be a globally respected corporation
that provides best-of-breed business solutions, leveraging technology,
delivered by best-in-class people
© Infosys Technologies Limited 2001-2002
Thank YouThank You
w w w . i n f o s y s . c o m