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1. Hasil Output SPSS Validitas dan Reliabilitas Variabel X
Correlations
X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 Total
X1 Pearson
Correlation1 .439** .584** .371** .215 .477** .373** .582** .180 .482** .700**
Sig. (2-tailed) .000 .000 .003 .099 .000 .003 .000 .169 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X2 Pearson
Correlation.439** 1 .339** .291* .509** .396** .441** .164 .379** .461** .664**
Sig. (2-tailed) .000 .008 .024 .000 .002 .000 .209 .003 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X3 Pearson
Correlation.584** .339** 1 .479** .324* .270* .400** .603** .323* .550** .740**
Sig. (2-tailed) .000 .008 .000 .012 .037 .002 .000 .012 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X4 Pearson
Correlation.371** .291* .479** 1 .482** .370** .206 .506** .177 .344** .640**
Sig. (2-tailed) .003 .024 .000 .000 .004 .115 .000 .177 .007 .000
N 60 60 60 60 60 60 60 60 60 60 60
X5 Pearson
Correlation.215 .509** .324* .482** 1 .119 .439** .217 .534** .462** .673**
Sig. (2-tailed) .099 .000 .012 .000 .365 .000 .095 .000 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X6 Pearson
Correlation.477** .396** .270* .370** .119 1 .165 .331** .140 .408** .538**
Sig. (2-tailed) .000 .002 .037 .004 .365 .208 .010 .288 .001 .000
N 60 60 60 60 60 60 60 60 60 60 60
X7 Pearson
Correlation
.373** .441** .400** .206 .439** .165 1 .138 .295* .452** .599**
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Reliability Statistics
Cronbach's
Alpha N of Items
.762 10
Sig. (2-tailed) .003 .000 .002 .115 .000 .208 .294 .022 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X8 Pearson
Correlation.582** .164 .603** .506** .217 .331** .138 1 .219 .512** .643**
Sig. (2-tailed) .000 .209 .000 .000 .095 .010 .294 .092 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X9 Pearson
Correlation.180 .379** .323* .177 .534** .140 .295* .219 1 .568** .591**
Sig. (2-tailed) .169 .003 .012 .177 .000 .288 .022 .092 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
X1
0
Pearson
Correlation.482** .461** .550** .344** .462** .408** .452** .512** .568** 1 .798**
Sig. (2-tailed) .000 .000 .000 .007 .000 .001 .000 .000 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
Tot
al
Pearson
Correlation.700** .664** .740** .640** .673** .538** .599** .643** .591** .798** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
**. Correlation is significant at the 0.01
level (2-tailed).
*. Correlation is significant at the 0.05
level (2-tailed).
2. Hasil output SPSS Validitas dan Reliabilitas Variabel Y
Reliability Statistics
Cronbach's
Alpha N of Items
.753 10
Correlations
Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10 Total
Y1 Pearson
Correlation1 .415** .258* .419** .451** .197 .482** .394** .529** .411** .723**
Sig. (2-tailed) .001 .047 .001 .000 .132 .000 .002 .000 .001 .000
N 60 60 60 60 60 60 60 60 60 60 60
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Y2 Pearson
Correlation.415** 1 .261* .499** .284* .221 .063 .479** .343** .465** .649**
Sig. (2-tailed) .001 .044 .000 .028 .090 .631 .000 .007 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y3 Pearson
Correlation.258* .261* 1 .397** .530** .222 .053 .250 .435** .211 .608**
Sig. (2-tailed) .047 .044 .002 .000 .088 .689 .054 .001 .106 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y4 Pearson
Correlation.419** .499** .397** 1 .232 .377** .008 .254* .399** .419** .633**
Sig. (2-tailed) .001 .000 .002 .074 .003 .950 .050 .002 .001 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y5 Pearson
Correlation.451** .284* .530** .232 1 .158 .359** .187 .570** .282* .683**
Sig. (2-tailed) .000 .028 .000 .074 .228 .005 .151 .000 .029 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y6 Pearson
Correlation.197 .221 .222 .377** .158 1 .158 .180 .201 .316* .461**
Sig. (2-tailed) .132 .090 .088 .003 .228 .229 .168 .124 .014 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y7 Pearson
Correlation.482** .063 .053 .008 .359** .158 1 .047 .379** .020 .403**
Sig. (2-tailed) .000 .631 .689 .950 .005 .229 .721 .003 .878 .001
N 60 60 60 60 60 60 60 60 60 60 60
Y8 Pearson
Correlation.394** .479** .250 .254* .187 .180 .047 1 .423** .302* .582**
Sig. (2-tailed) .002 .000 .054 .050 .151 .168 .721 .001 .019 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y9 Pearson
Correlation.529** .343** .435** .399** .570** .201 .379** .423** 1 .529** .795**
Sig. (2-tailed) .000 .007 .001 .002 .000 .124 .003 .001 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
Y10 Pearson
Correlation.411** .465** .211 .419** .282* .316* .020 .302* .529** 1 .626**
Sig. (2-tailed) .001 .000 .106 .001 .029 .014 .878 .019 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
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Total Pearson
Correlation.723** .649** .608** .633** .683** .461** .403** .582** .795** .626** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .001 .000 .000 .000
N 60 60 60 60 60 60 60 60 60 60 60
**. Correlation is significant at the 0.01
level (2-tailed).
*. Correlation is significant at the 0.05 level
(2-tailed).
3. Korelasi Variabel Kualitas
4. Koefisien DeterminasiModel Summary
Model R R Square
Adjusted R
Square
Std. Error of the
Estimate
1 .835a .697 .691 2.156
a. Predictors: (Constant), Kualitas_Pelayanan
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 618.851 1 618.851 133.194 .000a
Residual 269.482 58 4.646
Total 888.333 59
a. Predictors: (Constant), Kualitas_Pelayanan
b. Dependent Variable: Kepuasan_Pelanggan
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Correlations
Kualitas_Pelaya
nan
Kepuasan_Pelan
ggan
Kualitas_Pelayanan Pearson Correlation 1 .835**
Sig. (2-tailed) .000
N 60 60
Kepuasan_Pelanggan Pearson Correlation .835** 1
Sig. (2-tailed) .000
N 60 60
**. Correlation is significant at the 0.01 level (2-tailed).
5. Persamaan Regresi
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig.B Std. Error Beta
1 (Constant) 9.541 2.841 3.359 .001
Kualitas_Pelayanan .783 .068 .835 11.541 .000
a. Dependent Variable: Kepuasan_Pelanggan
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Foto Bersama Karyawan Pecel Lele Lela Depok
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