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What is Customer Service AttitudeWhat is Customer Service AttitudeHow to display Customer Service Attitude over How to display Customer Service Attitude over the phonethe phone
Unit ObjectivesUnit Objectives
Customer Service is 80% Attitude
What is CustomerWhat is Customer
Service Attitude ….?Service Attitude ….?
“Customer Service Attitude is the inherent ability to look at every
interaction with the customer as an opportunity for customer delight
and service excellence”
Displaying Customer Service AttitudeDisplaying Customer Service Attitude
Projecting ConfidenceThinking PositiveUsing Positive LanguageBeing EnthusiasticConveying Speed or urgencyTaking Ownership or accountabilityBeing Courteous
ConfidenceConfidence
"Who has confidence in himself will gain the "Who has confidence in himself will gain the confidence of others." confidence of others."
Thinking PositiveThinking Positive
Our beliefs fuel our actions.Positive beliefs lead to positive actions and negative beliefs lead to negative actions
Using Positive LanguageUsing Positive Language
The way you express yourself will affect whether your message is received positively or negatively
Enthusiasm spells the difference between Enthusiasm spells the difference between mediocrity and accomplishmentmediocrity and accomplishment
Conveying Speed or Conveying Speed or UrgencyUrgency
Your problem is important
Taking OwnershipTaking Ownership
To the customer you are the Company
Courtesy
Politeness goes far yet costs nothing
Samuel Smiles
A customer is not dependent upon us ….. We are dependent upon him for our living
A customer is not a cold statistic. He is flesh and blood human being with emotions and prejudices just like our own
Questions Learning Log
Training Team
